IMPROVING OUR CUSTOMERS' EXPERIENCE & ENHANCING EMPLOYEE EMPOWERMENT

THROUGH UNISYS ADVANCED DATA ANALYTICS

LEADERSHIPEMPOWERMENT

ENHANCED EFFICIENCY/EFFECTIVENESS

BETTER VISIBILITYFOR INFORMED

LEADERSHIP DECISIONS

EMPLOYEEEMPOWERMENT

TRAININGEDUCATION

DEVELOPMENT

CUSTOMER EXPERIENCE MANAGEMENT

OPERATIONS MANAGEMENT

CONTINUOUS PROCESS IMPROVEMENT

ONE SINGLE POINT OF TRUTH

Data from Customer Experience Channels feeds into Data Lake

Social, Weather, Traffic, Stock Market, etc.

ENTERPRISE CONTACT CENTER

OPERATIONAL HUB

DATA LAKE*

NEAR REAL-TIME ANALYTICS

EXTERNAL DATA FEED*

CUSTOMER IS AT THE COREOF THE EXPERIENCE

360° V

IEW OF THE CUSTOM

ER

ACTI

ONABL

E IN

SIG

HTS

IMPROVED CUSTOMER EXPERIEN

CE•

•

DIGITA

LBE

NEFIT

S & SER

VICES S

OC

IAL M

EDIA

CONT

ACT CE

NTER

/CALL

CENTER

Data is collected andanalyzed for a holistic view of the customer.

DASHBOARD

• Sentiment Analysis• Client Churn• Predictive Analysis

The customer should always be at the core of your customer experience. Unisys Advanced Analytics helps our clients achieve a 360-degree view of their customers to enhance the customer experience, better-manage operations and continuously improve processes.

LEADERSHIPEMPOWERMENT

ENHANCED EFFICIENCY/EFFECTIVENESS

BETTER VISIBILITYFOR INFORMED

LEADERSHIP DECISIONS

EMPLOYEEEMPOWERMENT

TRAININGEDUCATION

DEVELOPMENT

CUSTOMER EXPERIENCE MANAGEMENT

OPERATIONS MANAGEMENT

CONTINUOUS PROCESS IMPROVEMENT

ONE SINGLE POINT OF TRUTH

ENTERPRISE CONTACT CENTER

OPERATIONAL HUB

DATA LAKE*

NEAR REAL-TIME ANALYTICS

CUSTOMER IS AT THE COREOF THE EXPERIENCE

360° V

IEW OF THE CUSTOM

ER

Data is collected andanalyzed for a holistic view of the customer.

DASHBOARD

• Sentiment Analysis• Client Churn• Predictive Analysis

In today’s era of digital business, there are endless and evolving sources of rich customer experience data. Whether it originates in your contact centers, digital channels, in-person customer interactions or social media, be sure you are effectively capturing data from across the customer experience and feeding it into a centralized data repository where it can be analyzed.

Data from Customer Experience Channels feeds into Data Lake

Social, Weather, Traffic, Stock Market, etc.

EXTERNAL DATA FEED*

DIGITA

LBE

NEFIT

S & SER

VICES S

OC

IAL M

EDIA

CONT

ACT CE

NTER

/CALL

CENTER

ACTI

ONABL

E IN

SIG

HTS

IMPROVED CUSTOMER EXPERIEN

CE•

•

LEADERSHIPEMPOWERMENT

ENHANCED EFFICIENCY/EFFECTIVENESS

BETTER VISIBILITYFOR INFORMED

LEADERSHIP DECISIONS

EMPLOYEEEMPOWERMENT

TRAININGEDUCATION

DEVELOPMENT

CUSTOMER EXPERIENCE MANAGEMENT

OPERATIONS MANAGEMENT

CONTINUOUS PROCESS IMPROVEMENT

ONE SINGLE POINT OF TRUTH

Data from Customer Experience Channels feeds into Data Lake

Social, Weather, Traffic, Stock Market, etc.

ENTERPRISE CONTACT CENTER

OPERATIONAL HUB

DATA LAKE*

NEAR REAL-TIME ANALYTICS

EXTERNAL DATA FEED*

CUSTOMER IS AT THE COREOF THE EXPERIENCE

360° V

IEW OF THE CUSTOM

ER

ACTI

ONABL

E IN

SIG

HTS

IMPROVED CUSTOMER EXPERIEN

CE•

•

DIGITA

LBE

NEFIT

S & SER

VICES S

OC

IAL M

EDIA

CONT

ACT CE

NTER

/CALL

CENTER

Data is collected andanalyzed for a holistic view of the customer.

DASHBOARD

• Sentiment Analysis• Client Churn• Predictive Analysis

DIGITA

LBE

NEFIT

S & SER

VICES S

OC

IAL M

EDIA

CONT

ACT CE

NTER

/CALL

CENTER

It is important to build a seamless and personalized experience across

all your customer touch-points. Unisys Advanced Analytics helps to

achieve this for our customers with three Uniquely Unisys Capabilities:

• Persona Driven – A personalized and proactive experience for customers

• Sensor Instrumented Apps – Enhance navigation, increase ease of use, improve user experiences

• Beacon Buddy – Better facility navigation and customer communication

for gratifying in-person experiences

CUSTOMER EXPERIENCE MANAGEMENT

OPERATIONS MANAGEMENT

CONTINUOUS PROCESS IMPROVEMENT

ONE SINGLE POINT OF TRUTH

Data from Customer Experience Channels feeds into Data Lake

Social, Weather, Traffic, Stock Market, etc.

ENTERPRISE CONTACT CENTER

OPERATIONAL HUB

DATA LAKE*

NEAR REAL-TIME ANALYTICS

EXTERNAL DATA FEED*

CUSTOMER IS AT THE COREOF THE EXPERIENCE

360° V

IEW OF THE CUSTOM

ER

DIGITA

LBE

NEFIT

S & SER

VICES S

OC

IAL M

EDIA

CONT

ACT CE

NTER

/CALL

CENTER

Data is collected andanalyzed for a holistic view of the customer.

DASHBOARD

• Sentiment Analysis• Client Churn• Predictive Analysis

Enterprise Content Center Operational Hubs are where your customer experience data is collected and analyzed to achieve a holistic view of the customer. Built on a centralized data repository, or Data Lake, Enterprise Contact Center Operational Hubs use near real-time analytics to perform sentiment analysis, assess client churn and predict customer experience outcomes.

LEADERSHIPEMPOWERMENT

ENHANCED EFFICIENCY/EFFECTIVENESS

BETTER VISIBILITYFOR INFORMED

LEADERSHIP DECISIONS

EMPLOYEEEMPOWERMENT

TRAININGEDUCATION

DEVELOPMENT

ACTI

ONABL

E IN

SIG

HTS

IMPROVED CUSTOMER EXPERIEN

CE•

•

CUSTOMER EXPERIENCE MANAGEMENT

OPERATIONS MANAGEMENT

CONTINUOUS PROCESS IMPROVEMENT

ONE SINGLE POINT OF TRUTH

Data from Customer Experience Channels feeds into Data Lake

Social, Weather, Traffic, Stock Market, etc.

ENTERPRISE CONTACT CENTER

OPERATIONAL HUB

DATA LAKE*

NEAR REAL-TIME ANALYTICS

EXTERNAL DATA FEED*

CUSTOMER IS AT THE COREOF THE EXPERIENCE

360° V

IEW OF THE CUSTOM

ER

DIGITA

LBE

NEFIT

S & SER

VICES S

OC

IAL M

EDIA

CONT

ACT CE

NTER

/CALL

CENTER

Data is collected andanalyzed for a holistic view of the customer.

DASHBOARD

• Sentiment Analysis• Client Churn• Predictive Analysis Once actionable insights are derived from customer data analysis,

organizations need to operationalize this valuable intelligence to continuously improve the customer experience. Unisys Advanced Analytics helps our clients use data-driven insights to optimize customer-facing and back-office processes, make more informed business decisions and empower employees through education and training that closes skills gaps.

LEADERSHIPEMPOWERMENT

ENHANCED EFFICIENCY/EFFECTIVENESS

BETTER VISIBILITYFOR INFORMED

LEADERSHIP DECISIONS

EMPLOYEEEMPOWERMENT

TRAININGEDUCATION

DEVELOPMENT

ACTI

ONABL

E IN

SIG

HTS

IMPROVED CUSTOMER EXPERIEN

CE•

•

FOR MORE INFORMATION VISIT www.LinkedIn.com/company/Unisys-Advanced-Analytics