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Page 1: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

1

Team

Lea

der

Team

Lea

der

Dev

elop

men

t Pro

gram

Page 2: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

2

Tea

m L

eade

r Sk

ills

Tea

m le

ader

s nee

d to

hav

e th

e...

�A

bilit

y to

dev

elop

and

eff

ectiv

ely

com

mun

icat

e a

dire

ctio

n co

nsis

tent

ly w

ith c

ompa

ny, c

usto

mer

and

em

ploy

ee n

eeds

.�

Abi

lity

to d

irect

, inv

olve

and

em

pow

er th

e w

orkf

orce

at t

he ri

ght t

imes

and

in th

e rig

ht w

ay.

�A

bilit

y to

con

sist

ently

iden

tify

and

hand

le

perf

orm

ance

issu

es.

�A

bilit

y to

syst

emat

ical

ly so

lve

prob

lem

s and

mak

e de

cisi

ons.

�A

bilit

y to

wor

k ef

fect

ivel

y in

a te

am e

nviro

nmen

t.

Page 3: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

3

Tea

m L

eade

r D

evel

opm

ent

Prog

ram

Obj

ectiv

es:

�D

evel

op c

apab

le T

eam

Lea

ders

to le

ad N

WTs

to c

reat

e a

flexi

ble

wor

kfor

ce a

t RM

W.

�C

ondu

ct d

evel

opm

enta

l cou

rses

that

enh

ance

the

know

ledg

e an

d sk

ills o

f the

Tea

m L

eade

r.�

Cre

ate

an �o

n-tim

e� sk

ill d

evel

opm

ent p

hilo

soph

y to

pr

ovid

e m

axim

um re

tent

ion

and

impl

emen

tatio

n.�

Util

ize

a tw

o-fo

ld p

rogr

am fo

cusi

ng o

n le

ader

skill

de

velo

pmen

t and

team

dev

elop

men

t.�

Dem

onst

rate

org

aniz

atio

n-w

ide

supp

ort s

yste

ms

thro

ugh

prog

ram

faci

litat

ion

and

mai

nten

ance

.�

Parti

cipa

te in

a st

ruct

ured

tran

sfer

of l

eade

rshi

p pr

oces

s.

Page 4: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

4

Team

JanFebMar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Team

Ldr

Ph#1

Team

Ph#2

Team

Supp

Teams

Trai

ning

Trai

ning

Impl

emen

tatio

nM

aint

enan

ce

Impl

emen

tatio

nM

aint

enan

ce/T

eam

Lea

ders

hip

Trai

ning

Tra

inin

g Pl

an -

2001

Ass

umpt

ions

for

Tea

m L

eade

r T

rain

ing

Plan

:�T

rain

ing

Phas

e =

Wee

kly

sess

ions

-2-

3 hr

s/w

k�R

egul

ar T

eam

mee

tings

dur

ing

Impl

emen

tatio

n &

Mai

nten

ance

Pha

ses

�Tea

m m

eetin

gs e

ach

incl

ude

a R

ound

tabl

e To

pic

for a

ppro

x. 3

5-45

min

.�N

avig

ator

�U

pdat

e� se

ssio

ns b

etw

een

phas

es (m

arke

d w

/

)

Page 5: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

5

Team

JanFebMar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Team

Ldr

Ph#1

Team

Ph#2

Team

Supp

Teams

Mai

nten

ance

Mai

nten

ance

Tran

sfer

of L

eade

rshi

p

Tran

sfer

of L

D

Team

Lea

ders

hip

& S

uppo

rt

Impl

emen

tatio

n

Tra

inin

g Pl

an -

2002

Ass

umpt

ions

for

Tea

m L

eade

r T

rain

ing

Plan

:�R

egul

ar T

eam

mee

tings

dur

ing

Impl

emen

tatio

n &

Mai

nten

ance

Pha

ses

�Tea

m m

eetin

gs e

ach

incl

ude

a R

ound

tabl

e To

pic

for a

ppro

x. 3

5-45

min

.�N

avig

ator

�U

pdat

e/R

enew

al�

sess

ions

bet

wee

n ph

ases

(mar

ked

w/

)

�Tea

m m

eetin

gs a

s nee

ded

durin

g Te

am L

eade

rshi

p &

Sup

port

phas

e

Page 6: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

6

Tea

m L

eade

r -T

rain

ing

✔Te

am L

eade

r Ski

lls�

Orie

ntat

ion*

�Le

adin

g a

NW

G

�C

oach

ing

Tech

niqu

es�

The

Impo

rtanc

e of

Coa

chin

g�

The

Supe

rior C

oach

ing

Mod

el

�V

alue

s & B

elie

fs

�R

ound

tabl

e D

iscu

ssio

ns�

Faci

litat

ing

the

5S sy

stem

�Tr

ain-

the-

Trai

ner

✔Te

am D

evel

opm

ent

�N

WT

Initi

al T

rain

ing

�O

rient

atio

n to

NW

T�

Part

I: C

omm

unic

atio

n�

Part

II: P

artic

ipat

ion

�Pa

rt II

I: W

orki

ng in

Tea

ms

�Pa

rt IV

: Dec

isio

n M

akin

g�

Part

V: R

espe

ct in

the

Wor

kpla

ce�

Part

VI:

Team

Per

form

ance

&

Goa

l Set

ting

�K

ey M

etric

s 101

�Pr

oble

m S

olvi

ng-P

art I

�Pr

oble

m S

olvi

ng -

Part

II�

Prob

lem

Sol

ving

-Pa

rt II

I*

Trai

ning

pro

vide

d by

Wor

kpla

ce

Tran

sfor

mat

ion,

Inc.

Page 7: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

7

Tra

inin

g Ph

ase

Wee

k #:

Sess

ion

Title

:Ti

me:

Faci

litat

or(s

):12

/18/

00Le

adin

g a N

WT

2 hr

sJa

ck, G

reg,

Eric

a1

The

Impo

rtanc

e of C

oach

ing

3 hr

sEr

ica/

(Nav

igat

or)

2Th

e Su

perio

r Coa

chin

g M

odel

3 hr

sEr

ica/

(Nav

igat

or)

3V

alue

s & B

elie

fs3

hrs

Eric

a/(N

avig

ator

)4

Team

Dev

elop

men

t I: C

omm

unic

atio

n2

hrs

Eric

a/(N

avig

ator

s)5

Team

Dev

elop

men

t II:

Parti

cipa

tion

2 hr

sEr

ica/

(Nav

igat

or)

6Te

am D

evel

opm

ent I

II: W

orki

ng in

Tea

ms

2 hr

sEr

ica/

(Nav

igat

ors)

7K

ey M

etric

s 101

2.5

hrs

Eric

a/(N

avig

ator

)8

Prob

lem

Sol

ving

I: In

tro &

Ste

ps 1

-33

hrs

Nav

igat

ors

9Te

am D

evel

opm

ent I

V: D

ecisi

on M

akin

g2

hrs

(Nav

igat

ors)

/Eric

a10

Prob

lem

Sol

ving

II: S

teps

4-5

3 hr

s(N

avig

ator

)/ Er

ica

11Pr

oble

m S

olvi

ng II

I: St

eps 6

-83

hrs

(Nav

igat

ors)

/Eric

aA

pril

2TE

AM

KIC

K-O

FFTB

AN

avig

ator

s12

Team

Dev

elop

men

t V: R

espe

ct in

the W

rkpl

2 hr

s(N

avig

ator

s)/E

rica

13Fa

cilit

atin

g th

e 5S

Syste

m3

hrs

(Nav

igat

ors)

/Eric

a14

Team

Dev

elop

men

t VI:

Team

Per

form

. &G

oal S

ettin

g3

hrs

Eric

a/(N

avig

ator

)

**Sc

hedu

le su

bjec

t to

chan

ge.

Page 8: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

8

Impl

emen

tatio

n Ph

ase

Obj

ectiv

es:

�R

epor

t to

Nav

igat

or te

am o

n te

am le

arni

ng &

pr

ogre

ss a

chie

ved

durin

g th

e Tr

aini

ng p

hase

.�

Faci

litat

e N

WT

train

ing

and

team

mee

tings

.�

Impl

emen

t act

ion

plan

s to

reso

lve

team

pro

blem

s id

entif

ied

durin

g tra

inin

g.�

Mon

itor p

rogr

ess t

owar

d re

solu

tion

of te

am

prob

lem

(s).

�Pa

rtici

pate

in T

eam

Lea

der R

ound

tabl

e di

scus

sion

topi

cs.

�C

eleb

rate

ach

ieve

men

ts.

Page 9: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

9

Mai

nten

ance

Pha

seO

bjec

tives

:�

Rep

ort t

o N

avig

ator

team

on

team

pro

blem

so

lvin

g su

cces

ses.

�Fa

cilit

ate

NW

T tra

inin

g an

d te

am m

eetin

gs.

�Es

tabl

ish

new

goa

ls fo

r tea

m to

ach

ieve

.�

Impl

emen

t the

8-s

tep

proc

ess t

o cr

eate

an

impl

emen

tatio

n pl

an.

�Pa

rtici

pate

in T

eam

Lea

der R

ound

tabl

e di

scus

sion

topi

cs.

�C

eleb

rate

ach

ieve

men

ts.

Page 10: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

10

Tea

m L

eade

rshi

p &

Sup

port

Ph

ase

Obj

ectiv

es:

�R

epor

t to

Nav

igat

or te

am o

n te

am p

robl

em

solv

ing

succ

esse

s.�

Lead

and

supp

ort N

WTs

dev

elop

men

t.�

Eval

uate

NW

Ts d

evel

opm

ent.

�Tr

ansf

er le

ader

ship

to N

WT,

per

the

deve

lopm

enta

l lev

el o

f the

NW

T.

�Pa

rtici

pate

in T

eam

Lea

der R

ound

tabl

e di

scus

sion

topi

cs.

�C

eleb

rate

ach

ieve

men

ts.

Page 11: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

11

Team

Lea

der

Team

Lea

der

Cou

rse

Des

crip

tions

Page 12: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

12

Tea

m L

eade

r O

rien

tatio

nO

bjec

tives

:�

Def

ine

Team

Lea

der�

s rol

e as

a c

oach

�U

nder

stan

d an

d de

mon

stra

te th

e 5

E�s o

f le

ader

ship

dire

ctio

n�

Und

erst

and

and

dem

onst

rate

the

3 st

yles

of

lead

ersh

ip, D

1, D

2, D

3

Len

gth

of C

lass

: 1/2

day

Inst

ruct

ors:

Wor

kpla

ce T

rans

form

atio

ns, I

nc.

(Nan

cy)

Page 13: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

13

Lea

ding

a N

atur

al W

ork

Tea

m

Obj

ectiv

es:

�D

efin

e ch

arac

teris

tics o

f NW

Ts�

Rev

iew

supp

ort g

roup

s/sy

stem

s for

NW

T�

Supp

ort T

eam

Lea

der r

espo

nsib

ilitie

s�

Out

line

team

dev

elop

men

t pro

gram

�O

utlin

e te

am le

ader

dev

elop

men

t pro

gram

�Id

entif

y K

ick-

off/i

mpl

emen

tatio

n pl

anL

engt

h of

Cla

ss: 2

hou

rsIn

stru

ctor

s: Ja

ck, E

rica,

Gre

g

Page 14: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

14

Coa

chin

g T

echn

ique

sO

bjec

tives

:�

Und

erst

and

the

impo

rtanc

e of

coa

chin

g as

a

lead

ersh

ip ro

le�

Und

erst

and

the

Supe

rior C

oach

ing

Mod

el�

Min

imum

und

erst

andi

ng a

nd sk

ills t

o us

e th

e Su

perio

r Coa

chin

g M

odel

�D

evel

op c

ore

unde

rsta

ndin

g fo

r ski

ll de

velo

pmen

t in

futu

re ro

undt

able

sess

ions

Len

gth

of C

lass

: Thr

ee, 3

-hou

r Ses

sion

sIn

stru

ctor

s: Ja

ck, E

rica,

(Nav

igat

ors)

Page 15: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

15

I. T

he Im

port

ance

of C

oach

ing

Out

line:

�Pr

ogra

m O

verv

iew

�W

hy c

oach

ing

is b

ecom

ing

such

an

impo

rtant

le

ader

ship

role

�W

hat i

s sup

erio

r coa

chin

g�

The

mea

ning

of S

uper

ior C

oach

ing

�Th

e Su

perio

r Coa

chin

g M

odel

�U

nder

stan

ding

the

Supe

rior C

oach

ing

Mod

elL

engt

h of

Cla

ss: 3

Hou

rsIn

stru

ctor

s: E

rica

Page 16: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

16

II. T

he S

uper

ior

Coa

chin

g M

odel

Out

line:

�C

larif

ying

key

val

ues a

nd e

ssen

tial

char

acte

ristic

s�

Cla

rifyi

ng c

ritic

al sk

ills

�C

larif

ying

the

core

con

vers

atio

n

Len

gth

of C

lass

: 3 H

ours

Inst

ruct

ors:

Eric

a

Page 17: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

17

III.

Val

ues &

Bel

iefs

Out

line:

�C

larif

ying

per

form

ance

app

licat

ions

Wha

t Sup

erio

r Coa

ches

bel

ieve

�R

evie

w�

Futu

re ro

undt

able

dis

cuss

ions

Len

gth

of C

lass

: 3 H

ours

Inst

ruct

ors:

Eric

a

Page 18: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

18

Rou

ndta

ble

Dis

cuss

ions

Obj

ectiv

es:

�Pr

ovid

e pr

ogre

ssiv

e kn

owle

dge

& sk

ill

deve

lopm

ent f

or te

am le

ader

s�

Focu

sed

arou

nd S

uper

ior C

oach

ing

skill

de

velo

pmen

t

Mon

thly

Ses

sion

s:�

35-4

5 m

in d

epen

ding

on

topi

cFa

cilit

ator

s: E

rica/

Jack

/Mfg

.. Te

am M

br

Page 19: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

19

Rou

ndta

ble

Dis

cuss

ions

✔To

pics

: 1-8

�C

reat

ing

Bal

ance

-40

min

�B

eing

Con

cret

e -4

5 m

in

�D

evel

opin

g Sh

ared

R

espo

nsib

ility

-40

min

�Sh

ape:

The

Cor

e C

onve

rsat

ion

-40

min

�C

omm

unic

atin

g R

espe

ct

-40

min

�A

ttend

ing

& In

quiri

ng

-45

min

�R

efle

ctin

g -4

5 m

in

�A

ffirm

ing

-35

min

✔To

pics

: 9-1

2�

Perf

orm

ance

App

licat

ion*

: R

esol

ving

Pro

blem

s -45

min

�Pe

rfor

man

ce A

pplic

atio

n* :

Teac

hing

-45

min

�Pe

rfor

man

ce A

pplic

atio

n* :

Supp

ortin

g Pe

rfor

man

ce

-45

min

�Pe

rfor

man

ce A

pplic

atio

n*:

Adj

ustin

g Pe

rfor

man

ce -

45 m

in

* R

evie

w o

f Sup

erio

r Coa

chin

g &

th

e Su

perio

r Coa

chin

g M

odel

-i

nclu

ded

in P

erfo

rman

ce A

pplic

atio

ns

Page 20: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

20

Tra

in-t

he-T

rain

er P

rogr

amO

bjec

tives

:�

Prov

ide

Team

Lea

ders

the

tool

s to

co-f

acili

tate

N

WT

Initi

al T

rain

ing

�D

evel

op T

eam

Lea

der p

rese

ntat

ion

& fa

cilit

atio

n sk

ills

�R

ecei

ve T

rain

ers�

gui

des u

pon

com

plet

ion

of a

N

WT

Initi

al tr

aini

ng se

ssio

n�

Partn

er w

ith T

rain

er &

pee

r-le

ader

to fa

cilit

ate

NW

T In

itial

trai

ning

�R

ecei

ve p

rogr

essi

ve fe

edba

ck fr

om T

eam

Le

ader

coa

ches

Page 21: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

21

Faci

litat

ing

the

5S S

yste

mO

bjec

tives

:�

Com

mun

icat

e co

mpo

nent

s 5S

syst

em�

Out

line

the

intro

duct

ion

of th

e 5S

sys

tem

to N

WTs

�Id

entif

y re

sour

ces f

or T

eam

lead

ers t

o he

lp fa

cilit

ate

the

NW

T�s l

earn

ing

of th

e 5S

sys

tem

�C

usto

miz

e th

e 5S

scor

ecar

d pe

r wor

k ar

ea

Len

gth

of C

lass

: 3 h

ours

Inst

ruct

ors:

(Nav

igat

or),

Eric

a

Page 22: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

22

Nat

ural

Wor

k T

eam

-T

rain

ing

✔Te

am D

evel

opm

ent

�O

rient

atio

n to

NW

T�

Part

I: C

omm

unic

atio

n�

Part

II: P

artic

ipat

ion

�Pa

rt II

I: W

orki

ng in

Tea

ms

�Pa

rt IV

: Dec

isio

n M

akin

g�

Part

V:C

onfli

ct M

gmt

�Pa

rt V

I: Te

am P

erfo

rman

ce &

G

oal S

ettin

g

✔Te

am S

kills

�K

ey M

etric

s 101

�5-

S H

ouse

keep

ing

Proc

ess

�5S

: Int

rodu

ctio

n &

Sor

t�

5S: S

et in

Ord

er�

5S: S

hine

�5S

: Sta

ndar

dize

�5S

: Sus

tain

�8-

Step

Pro

blem

Sol

ving

�St

eps 1

&2:

Tea

m &

Pro

blem

Id

entif

icat

ion

�St

ep 3

: Con

tain

men

t Act

ion

�St

ep 4

: Roo

t Cau

se�

Step

5: A

ctio

n Pl

an�

Step

6: I

mpl

emen

tatio

n�

Step

7: S

tand

ardi

ze�

Step

8: C

eleb

rate

Page 23: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

23

Ori

enta

tion

to N

WT

(Tea

m L

eade

rs p

rogr

am d

oes n

ot in

clud

e th

is se

ssio

n*)

Obj

ectiv

es:

�D

efin

e ch

arac

teris

tics o

f NW

Ts�

Shar

e Te

am M

embe

r exp

ecta

tions

�In

trodu

ce N

WTs

Key

Met

rics (

goal

s)�

Cre

ate

team

iden

tity

& c

harte

r�

Com

mun

icat

e te

am d

evel

opm

ent p

lan

* Te

am L

eade

rs w

ill w

ork

with

the

Trai

ner t

o co

nduc

t thi

s ses

sion

for t

heir

NW

Ts.

Page 24: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

24

Tea

m D

evel

opm

ent P

art I

: C

omm

unic

atio

nO

bjec

tives

:�

Rev

iew

cha

ract

eris

tics o

f eff

ectiv

e lis

teni

ng

�C

ompa

re 1

-on-

1 co

mm

unic

atio

n ve

rsus

team

co

mm

unic

atio

n�

Iden

tify

task

and

pro

cess

com

mun

icat

ion

met

hods

us

ed b

y te

am m

embe

rs�

Prac

tice

stra

tegi

es fo

r giv

ing

& re

ceiv

ing

feed

back

�Pa

rtici

pate

in a

team

bui

ldin

g ac

tivity

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Eric

a, (N

avig

ator

)

Page 25: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

25

Tea

m D

evel

opm

ent P

art I

I:

Part

icip

atio

nO

bjec

tives

:�

Def

ine

char

acte

ristic

s of e

ffec

tive

mee

tings

�C

omm

it to

the

Mee

ting

Cod

e of

Con

duct

Iden

tify

the

role

s and

resp

onsi

bilit

ies o

f tea

m

mem

bers

�Pa

rtici

pate

in a

team

bui

ldin

g ac

tivity

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Eric

a, (N

avig

ator

)

Page 26: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

26

Tea

m D

evel

opm

ent P

art I

II:

Wor

king

in T

eam

sO

bjec

tives

:�

Iden

tify

diff

eren

ces i

n in

divi

dual

vs.

team

eff

orts

�Sh

are

the

adva

ntag

es o

f tea

mw

ork

and

coop

erat

ion

for y

ours

elf,

your

team

, & y

our

orga

niza

tion

�Ev

alua

te th

e ch

alle

nges

team

s fac

e as

they

gro

w

and

deve

lop

�Pa

rtici

pate

in a

team

bui

ldin

g ac

tivity

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Eric

a, (N

avig

ator

)

Page 27: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

27

Tea

m D

evel

opm

ent P

art I

V:

Dec

isio

n M

akin

gO

bjec

tives

:�

Expl

ain

the

diff

eren

ces b

etw

een

deci

sion

m

akin

g an

d pr

oble

m so

lvin

g�

Iden

tify

the

prop

er p

roce

ss to

use

in th

e te

am�

Parti

cipa

te in

a te

am b

uild

ing

activ

ity

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Eric

a, (N

avig

ator

)

Page 28: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

28

Tea

m D

evel

opm

ent P

art V

: R

espe

ct in

the

Wor

kpla

ceO

bjec

tives

:�

Dis

tingu

ish

the

valu

able

diff

eren

ces e

ach

mem

bers

brin

gs to

the

team

�U

nder

stan

d th

e im

porta

nce

of a

ccep

ting,

en

cour

agin

g, a

nd su

ppor

ting

diff

eren

ces

�D

eter

min

e th

e so

urce

of c

onfli

ct th

at a

rises

in

team

s�

Prac

tice

stra

tegi

es fo

r dea

ling

with

team

con

flict

L

engt

h of

Cla

ss: 2

hou

rsIn

stru

ctor

s: E

rica,

Lis

a

Page 29: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

29

Tea

m D

evel

opm

ent P

art V

I:

Tea

m P

erfo

rman

ce &

Goa

l Set

ting

Obj

ectiv

es:

�A

sses

s tea

m p

erfo

rman

ce a

s a fu

nctio

ning

team

�Ev

alua

te p

rogr

ess t

owar

ds te

am g

oal(s

)�

Def

ine

team

goa

ls a

gain

st e

stab

lishe

d m

etric

s�

Dis

tingu

ish

team

�s �

need

s�

�Pa

rtici

pate

in a

team

bui

ldin

g ac

tivity

Len

gth

of C

lass

: 3 h

ours

Inst

ruct

ors:

Eric

a, Ja

ck

Page 30: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

30

Key

Met

rics

101

Obj

ectiv

es:

�Id

entif

y te

am�s

spec

ific

Key

Met

rics

�C

omm

unic

ate

com

pone

nts t

hat m

ake

up &

ef

fect

eac

h ke

y m

etric

�Sh

are

how

team

�s in

volv

emen

t can

ach

ieve

m

etric

goa

l

Len

gth

of C

lass

: 2.5

hou

rsIn

stru

ctor

s: (N

avig

ator

s)

Page 31: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

31

Prob

lem

Sol

ving

-Pa

rt I:

Intr

oduc

tion

& S

teps

1-3

Obj

ectiv

es:

�In

trodu

ctio

n to

team

pro

blem

solv

ing

�C

omm

unic

ate

com

pone

nts o

f Ste

p O

ne: F

orm

a T

eam

�C

omm

unic

ate

com

pone

nts o

f Ste

p Tw

o: P

robl

em

Def

initi

on�

Def

ine

team

pro

blem

(s)

�C

omm

unic

ate

com

pone

nts o

f Ste

p Th

ree:

C

onta

inm

ent A

ctio

n�

Bre

ak d

own

cont

ainm

ent a

ctio

n fo

r tea

m p

robl

em(s

)L

engt

h of

Cla

ss: 3

hou

rsIn

stru

ctor

s: (N

avig

ator

), Er

ica

Team

Lea

der V

ersio

n!

Page 32: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

32

Prob

lem

Sol

ving

-Pa

rt II

:St

eps 4

-5O

bjec

tives

:�

Com

mun

icat

e co

mpo

nent

s of S

tep

Four

: Roo

t C

ause

�C

omm

unic

ate

com

pone

nts o

f Ste

p Fi

ve:

Dev

elop

Act

ion

Plan

�Id

entif

y ro

ot c

ause

s for

team

pro

blem

(s)

�Id

entif

y ac

tion

plan

s for

team

pro

blem

(s)

Len

gth

of C

lass

: 3 h

ours

Inst

ruct

ors:

(Nav

igat

or),

Eric

aTe

am L

eade

r Ver

sion!

Page 33: Team Leader Development Program › content › lib › thesis › 2002... · 7 Training Phase Week #: Session Title: Time: Facilitator(s): 12/18/00 Leading a NWT 2 hrs Jack, Greg,

33

Prob

lem

Sol

ving

-Pa

rt II

I:St

eps 6

-8O

bjec

tives

:�

Com

mun

icat

e co

mpo

nent

s of S

tep

Six:

Im

plem

enta

tion

plan

�C

omm

unic

ate

com

pone

nts o

f Ste

p Se

ven:

Sta

ndar

dize

�C

omm

unic

ate

com

pone

nts o

f Ste

p Ei

ght:

Cel

ebra

te�

Iden

tify

impl

emen

tatio

n pl

ans f

or te

am p

robl

em(s

) �

Iden

tify

stan

dard

izat

ion

plan

s for

team

pro

blem

(s)

Len

gth

of C

lass

: 3 h

ours

Inst

ruct

ors:

(Nav

igat

or),

Eric

aTe

am L

eade

r Ver

sion!