qestionnairre project

8/8/2019 Qestionnairre Project

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4. What qualifications do you hold? (Please mark all that apply)

A-level/City & Guilds MSc in FM

OND/DIPLOMA Other MA/MSc

HND/NVQ MBA

BA/BSc in FM Other BA/BSc/BEng

Master in F. M. MFM

5. Are you a member of any of the following professional bodies? (Please mark all that apply)

NIOB CORBON NSE

COREN NIA NIQS

IFMA IPM NIESV

6. In your view, do you understand Facility Management as the integration of the activities that enables the

physical environment, services and the people to function optimally to support and enhance the core activity

of the organisation?

Yes No Dont know

7. Doyou see FM as having a major contribution towards achieving the overall aims of maintenance of the

sport complex?

Yes No Dont know/unsure

8. If you answered Yes to 7 above, what is the significance of FM to maintenance?

Highly Significant Significant Averagely Significant Low Significance Not Significant


3/19

MANAGEMENT SECTION:

SECTION 2: THE SPORT COMPLEX RATING USING FIFA MINIMUM BENCHMARKS.

9. PLEASE TICK AS APPROPRIATE AVAILABILITY OF THESE MINIMUM SERVICES REQUIRED BY

FEDERATION INTERNATIONALE DE FOOTBALL ASSOCIATIONS. (FIFA) IN THE SPORT COMPLEXES.

9b. Are funds usually available for overhead cost?

Yes No

9c. if yes to (9b.) how regular are the funds?

Very regular averagely regular fairly regular Low regular Not regular

MINIMUM FIFA BENCHMARKSREQUIRED IN THE SPORTCOMPLEX.

AVAILABILITY

Y

ES

N

O

1.UNSCALEABLE

FENCE(2.5M)

2.SURVEILLANCE CAMERA

3.TURNSTILES AT ENTRANCE

4.ADEQUATE ACCESS

5.SIGNS AND DIRECTIONS

6.OPENABLE FIRE PROOFED

ACCESS GATE7.COMFORTABLE SEATS

8.ROOF STRUCTURES OVER

SEATS

9.FACILITY FOR SEARCHING

AT ENTRANCE

10.SAFE FIELD OF PLAY

FROM SPECTATORS

11.EMERGENCY ACCESS

POINT

12.FIRE PROOFED AND

PRESSURE RESISTANTDOORS

13.EVACUATION ROUTES14.VEHICLE ENTRY POINT TO

FIELD OF PLAY

15.SEPARATE FANS SECTOR

FOR OPPOSING TEAMS.

16.EASY ACCESS TO PUBLIC

CONVINIENCE

17.ADEQUATE SECURITYROOM

18.ADEQUATE PARKING

SPACE

19.FIRST AID CENTRES

20.DETENTION RMS FOR 20

PEOPLES

21.POLICE SECURITY RM.

22.VIDEO CAMERAS WITH ZOOM

FACILITIES CONTROLLED FROM

POLICERM.

23.GIANT SCREEN BOARD

24.PUBLIC ADDRESS SYSTEM

25.INT.TEL.NETWORKS.

26.FIRE HYDRANT/

EXTINGUISHERS PTS.

27BUCKT OF SANDS AND FLAME

RETARDANT GLOVES IN THESTADIA.

28.REGULAR POWER SUPPLY

29.CHIEF SECURITY OFFICER.

30.DEMARCATION OF RESTRICTED

AREA FRM PUBLIC AREA.

31.SECURITY CHECKS AT

ENTRANCE.

32.PROHIBITION OF DRINKING

PUBS.

33. DISPLAY OF DETAIL STADIA

PLAN.

34.DISPLAY OF STADIA CODE OF

CONDUCT.

35. REGULAR WATER FLOW.

36.ADEQUATE STORAGE

37.MEDIA CENTRES.

38.COMFORT.VIP TERRACE

39.HOSPITALITY PARKING FORVIP.


4/19

MAINTENANCE SECTION:

THE OPERATIONAL STATE OF THE SPORT COMPLEX

10. Please indicate the current level of the functional/physical condition of elements and services within the

sport complex against the SECTION of reference: .

(On a level of 1 to 5. - 5=Very Good, 4= Good, 3=Average, 2= Bad, 1=Very Bad)

BUILDINGELEMENTS/SERVICES IN THE

SPORT COMPLEX.

MAINBOWL

ADMIN.BUILDINGS

GYMNASTIC HALL

OFFICES &SHOPS.

INDOORSPORT

HALLS

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

1.FENCE

2.WALLS

3.CONCRETE STRUCTURES

4.MAIN BOWL

5.PITCH/FIELD

6.TRACKS

7.SEATS

8.ROOF STRUCTURES9.FLOOR SLAB

10.BEAMS/COLUMNS

11.GATES

12.DOORS

13.WINDOWS

14.CEILING

15.PAINTS/FINISHES

(INTERNAL)

16.PAINTS/FINISHES(EXTERNAL)

17.DRAINAGE

18.FLOOR FINISHINGS

19.FURNITURES20.FIXTURES

21.WASTE MANAGEMENT(DISPOSAL)

22.SANITARY

FITTINGS/FIXTURES

23.ELECTRICAL APPLIANCES

24.ELECTRONICS

25.MECHANICAL

APPLIANCES

26.RAILINGS AND

BALUSTERS

27.EQUIPMENTS/APPARATUS

28.POWER SUPPLY

29.VENTILLATION

30.TELECOMMUNICATION

31.SYSTEM

32.SECURITY

33.FIRE PROTECTION

34.LANDSCAPING

35.WATER SUPPLY

36.CAR PARK


5/19

37.SWIMMING POOL

38.LAWN/GRASS

39.MEDICAL FACILITY

(CLINIC)

40.STORAGE

11. How often do you carry out inspection, repair & replacement on each of these elements / services?KEYS: D=DAILY, W=WEEKLY, M=MONTHLY, Q=QUARTERLY, B=BI-ANNUALLY, A=ANNUALLY)

S/

N

Building Elements/Services in

the Sport complex.

Report Inspection Repair Replacement

D W M Q B A D W M Q B A D W M Q B A D W M Q B A

1 FENCE

2 WALLS

3 CONCRETE STRUCTURES

4 MAIN BOWL

5 PITCH/FIELD

6 TRACKS

7 SEATS

8 ROOF STRUCTURES

9 FLOOR SLAB

10 BEAMS/COLUMNS

11 GATES

12 DOORS

13 WINDOWS

14 CEILING

15 PAINTS/FINISHES(INTERNAL)

16 PAINTS/FINISHES

(EXTERNAL)

17 DRAINAGE

18 FLOOR FINISHINGS

19 FURNITURES

20 FIXTURES

21 WASTE MANAGEMENT

(DISPOSAL)

22 SANITARYFITTINGS/FIXTURES

23 ELECTRICAL APPLIANCES

24 ELECTRONICS

25 MECHANICAL APPLIANCES

26 RAILINGS AND BALUSTERS

27 RATES

28 POWER SUPPLY

29 VENTILLATION

30 TELECOMMUNICATION

SYSTEM


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31 SECURITY

32 FIRE PROTECTION

33 LANDSCAPING

34 WATER SUPPLY

35 OFFICES/CORPORATE

SUITES

36 SHOPS/KIOSKS37 CAR PARK

38 SWIMMING POOL

39 INDOOR GAMES HALL

40 GYMNASSIUM

41 LAWN/GRASS

42 MEDICAL FACILITY

(CLINIC)

43 STORAGE

12. How often are these facilities maintained?(KEYS: 1= 12 Times a year, 2= 6-11 Times a year, 3= 2-5 Times a year, 4= Once a year, 5= Less than once a year)

S/N Building Elements/Services in

the Sport complex.

1 2 3 4 5

1 FENCE

2 WALLS


4 MAIN BOWL

5 PITCH/FIELD

6 TRACKS

7 SEATS

8 ROOF STRUCTURES

9 FLOOR SLAB

10 BEAMS/COLUMNS

11 GATES

12 DOORS

13 WINDOWS

14 CEILING

15 PAINTS/FINISHES

(INTERNAL)

16 PAINTS/FINISHES

(EXTERNAL)

17 DRAINAGE

18 FLOOR FINISHINGS

19 FURNITURES

20 FIXTURES21 WASTEMANAGEMENT

(DISPOSAL)

22 SANITARY

FITTINGS/FIXTURES


24 ELECTRONICS




7/19

27 EQUIPMENTS/APPARATUS

28 POWER SUPPLY

29 VENTILLATION


SYSTEM

31 SECURITY

32 FIRE PROTECTION33 LANDSCAPING

34 WATER SUPPLY


SUITES

36 SHOPS/KIOSKS

37 CAR PARK

38 SWIMMING POOL


40 GYMNASSIUM

41 LAWN/GRASS

42 MEDICAL FACILITY (CLINIC)

43 STORAGE


8/19

MAINTENANCE STAFF SECTION:

SECTION 3: THE LEVEL OF EFFECT OF ORGANISATIONALFACTORS THAT AFFECT FM

PERFORMANCE IN THE MAINTENANCE OF FACILITIES IN THE SPORT COMPLEXES.

13. Please rank each of the factors chosen above in the order of their relevance.

(Rank 1 5, 5 = Most effect, 4 = Effect, 3 = Average Effect, 2 = Low Effect 1 = Least effect).

Factors affecting FM Performance in Sport Complexes 1= least 2=low 3=average 4=effect 5=mos

effect

1.Funding

2.Organisational Structure

3.Political Factors

4.Ownership Types

5.Management Structure

6.Labour strength/competence

7.Vandalism

8.Security9.Competence of personnel

10.Users and Public behavior

11.Governments role

12.Resource allocation

13.maintenance level

14.Location

15.Bureaucracy

16.Decision making model

17.Implementation

18.Lack of planned FM model/strategy

19.Corruption

20..Level of Technological advancement

21.Technological development and know-how22.Use of poor quality components and materials

23.Lack of skilled personnel in FM and maintenance departments/org.

24.Complexity of design

25.Unavailability of spare-parts and materials due to inventoryinefficiency

26. Wilful vandalism

27. Delay in effecting repairs

28. Weather action

29. Non Availability of spare parts

30. Management Bureaucracy

31. Theft

32. Arson

33. Mis-use of facilities34. Poor funding

35. Over population of user

36. Non availability of skilful personnel.

37. Non availability of skilful personnel.

38. Inadequacy number of operational staffs

39. Ageing staff

40. Ageing staff

41. Users poor knowledge of facilities handling.


9/19

SECTION 8: DECISION MAKING PROCESS EFFECT ON PERFORMANCE.

14. What decision making model/process is adopted by the management for the sport complex?Autocracy Horizontal chain of command Bureaucracy Vertical chain of command Democracy

None

15. How does this decision making process relate to the performance of the executing agency in the

maintenance of the sport complex?Very Ineffective performance e ineffective performance average effective performance

Effective performance Very effective performance

16. Who do you report to within your Sport organisation?

Minister/Commissioner for Sport Sport Committee

CEO/MD Property Director

Facilities Director Operational Director

HR Director Don't know/unsure

Finance Director

17. Who represents Facilities Management interests at Board level in your client organisation?

CEO/MD Property Director

Facilities Director Operational Director

HR Director Don't know/unsure

Finance Director

18. Would you say that decision making and implementation in the organisation is fraught with unnecessary

bureaucracy?


19. Are all the decisions made eventually seen to their fruitful completion?


SECTION 9: THE MAINTENANCE STRATEGY ADOPTED IN THE MANAGEMENT OF FACILITIES

IN THE SPORT COMPLEXES.

20. What are the maintenance strategies that are adopted in managing the facilities of the Sport Complex?

Planned maintenance Preventive Maintenance Condition Based Maintenance


10/19

21. What level of importance is there between the maintenance/facility management of the complex and the

core activities

of the Organisation?Very Important Important Neutral Low Importance Not important

22. How does the maintenance strategy adopted relate to the performance of the facilities?Improved performance same performance low performance worse performance

23. What facility management strategy is adopted in the sport complex?Reactive Mgt. Pro-active Mgt. Planned reactive Mgt. None

24. How is the maintenance strategy adopted related to the facility management strategy in use at the

complex?

Very Ineffective performance Ineffective performance average performance

Effective performance Very effective performance

STADIUM CHARACTER

25. Please indicate as appropriate the design and use of the stadia.

Single Purpose Sport Stadium Multi Purpose Stadium Convertible Stadium Complex

25a. Please indicate the type of sport complex

Sport Stadium GamesPark Sports/Gaming Complex

25b. Does the Sport Complex include the following? (Tick all that apply)

Football Pitch Basket Ball Court Lawn tennis Court

Gymnasiums Table Tennis squash Court

Polo Ground Golf Course Swimming pool

Bicycle Velodrome Javelin Pitch Archery range

Volley Ball Court Boxing arena Martial Arts Arena

Rugby Field Base Ball Field Cricket Field

Hand Ball Pitch Hockey pitch Banks

Shops Shopping complexes Restaurants/Fast Foods

Conference/Meeting Halls Offices Car Parks


11/19

26. What is the approximate Total Gross Floor Area of these properties?

Less than 1,000 sq m 10,001 - 50,000 sq m

1,001 - 5,000 sq m More than 50,000 sq m

5,001 - 10,000 sq m Don't know/unsure

STADIA OWNERSHIP STRUCTURE

27.Who owns the sport complex/facility?5.Facility Managers quality

Federal Govt State Govt Local Govt Corporation Private

29. Government ownership and management of facility is characterised by its political culture. Please rank

the underlisted in likert scale of 1-5 on how they affect performance of facility in your sport complex.

Government ownership factors affecting performance 1=mostleast

affecting

2=least

affecting

3=affecting 4=highly

affecting

5=

af

.Political Culture

1.Governent Policy Making2.Stakeholders consensus on policy

3.Resources

1.Direct allocation

2.partial funding

3.Resource allocation

4.Committment to see policy implemented

5.Co ordination

Government Policy

Government ownership factors affecting performance 1 2 3 4 5

.Political Culture

1.Governent Policy Making

2.Stakeholders consensus on policy

3.Resources

4.Committment to see policy implemented

5.Co ordination

Government Policy

1.Private Participation Programme

2.Government Partial farm lease.

Government Funding

1.Direct allocation

2.partial funding3.Resource allocation

4. Internal Generated Revenue.

5. Budget allocation

6. Sponsorship programmes

7. Stakeholders contribution.


12/19

1.Private Participation Programme

2.Government Partial farm lease.

Government Funding

4.Internal Generated Revenue.

5. Budget allocation

6. Sponsorship programme

7. Stakeholders contribution

30. How would you rate the performances of your maintenance organisation?Above expectations As expected Below expectations

31. How does your organisation assess or evaluate performance?(Please tick all that applies).

Users satisfaction Benchmarks Post Occupancy Evaluation Key

Performance Index

Balance score card Ranking Statistical Quality Control

Range of Measures Building performance


13/19

USERS SECTION:

32. PLEASE TICK AS APPROPRIATE AVAILABILITY OF THESE MINIMUM SERVICES REQUIRED BY

FEDERATION INTERNATIONALE DE FOOTBALL ASSOCIATIONS. (FIFA) IN THE SPORT COMPLEXES.

MINIMUM FIFA BENCHMARKS

REQUIRED IN THE SPORTCOMPLEX.

AVAILABILI

TYY

E

S

N

O

1.UNSCALEABLE

FENCE(2.5M)

2.SURVEILLANCE CAMERA

3.TURNSTILES AT ENTRANCE

4.ADEQUATE ACCESS

5.SIGNS AND DIRECTIONS

6.OPENABLE FIRE PROOFED

ACCESS GATE

7.COMFORTABLE SEATS

8.ROOF STRUCTURES OVERSEATS

9.FACILITY FOR SEARCHING

AT ENTRANCE

10.SAFE FIELD OF PLAY

FROM SPECTATORS

11.EMERGENCY ACCESS

POINT

12.FIRE PROOFED AND

PRESSURE RESISTANTDOORS

13.EVACUATION ROUTES

14.VEHICLE ENTRY POINT TO

FIELD OF PLAY15.SEPARATE FANS SECTORFOR OPPOSING TEAMS.

16.EASY ACCESS TO PUBLIC

CONVINIENCE

17.ADEQUATE SECURITY

ROOM

18.ADEQUATE PARKINGSPACE

19.FIRST AID CENTRES

20.DETENTION RMS FOR 20

PEOPLES

21.POLICE SECURITY RM.

22.VIDEO CAMERAS WITH ZOOM

FACILITIES CONTROLLED FROM

POLICERM.

23.GIANT SCREEN BOARD

24.PUBLIC ADDRESS SYSTEM

25.INT.TEL.NETWORKS.

26.FIRE HYDRANT/EXTINGUISHERS PTS.

27BUCKT OF SANDS AND FLAME

RETARDANT GLOVES IN THE

STADIA.

28.REGULAR POWER SUPPLY

29.CHIEF SECURITY OFFICER.

30.DEMARCATION OF RESTRICTEDAREA FRM PUBLIC AREA.

31.SECURITY CHECKS ATENTRANCE.

32.PROHIBITION OF DRINKING

PUBS.

33. DISPLAY OF DETAIL STADIA

PLAN.

34.DISPLAY OF STADIA CODE OF

CONDUCT.

35. REGULAR WATER FLOW.36.ADEQUATE STORAGE

37.MEDIA CENTRES.

38.COMFORT.VIP TERRACE

39.HOSPITALITY PARKING FORVIP.


14/19

SECTION 6: USERS SATISFACTION OF FACILITIES PERFORMANCE IN THE SPORT

COMPLEXES.

Please rank the underlisted level of happiness in likert scale of 1-5 on how they relate to your

satisfaction on performance of facility in your sport complex.

33. How often do you carry out inspection, repair & replacement on each of these elements / services?KEYS: D=DAILY, W=WEEKLY, M=MONTHLY, Q=QUARTERLY, B=BI-ANNUALLY, A=ANNUALLY)

S/

N

Building Elements/Services in

the Sport complex.

Report Inspection Repair Replacement

D W M Q B A D W M Q B A D W M Q B A D W M Q B A

1 FENCE

2 WALLS


4 MAIN BOWL

5 PITCH/FIELD

6 TRACKS7 SEATS

8 ROOF STRUCTURES

9 FLOOR SLAB

10 BEAMS/COLUMNS

11 GATES

12 DOORS

13 WINDOWS

14 CEILING

User 1=very

much

unhappy

2=much

unhappy

3=happy 4=highly

happy

5=very

much

happy

1. Happy with works carriedout by operational staff?

2. Frequency of compliant by

user

3. Quality of works done byMTCE staff

4. Users opinion sought on

issue

5. Regularity of users survey

6. Level ofdisturbance/inconvenienceduring repair.

7. Turn Around Time. Time

taken t effect repair.

8. Operational staff attitude to

users of facilities.

9 General condition offacilities (AP: Appearance).

10. Functional condition of

facilities (in use)

11. Surrounding environment


15/19

15 PAINTS/FINISHES

(INTERNAL)

16 PAINTS/FINISHES

(EXTERNAL)

17 DRAINAGE

18 FLOOR FINISHINGS

19 FURNITURES20 FIXTURES

21 WASTE MANAGEMENT

(DISPOSAL)

22 SANITARY

FITTINGS/FIXTURES


24 ELECTRONICS



27 RATES

28 POWER SUPPLY

29 VENTILLATION30 TELECOMMUNICATION

SYSTEM

31 SECURITY

32 FIRE PROTECTION

33 LANDSCAPING

34 WATER SUPPLY

35 OFFICES/CORPORATESUITES

36 SHOPS/KIOSKS

37 CAR PARK

38 SWIMMING POOL


40 GYMNASSIUM41 LAWN/GRASS

42 MEDICAL FACILITY

(CLINIC)

43 STORAGE

34. How often are these facilities maintained?(KEYS: 1= 12 Times a year, 2= 6-11 Times a year, 3= 2-5 Times a year, 4= Once a year, 5= Less than once a year)


the Sport complex.

1 2 3 4 5

1 FENCE2 WALLS


4 MAIN BOWL

5 PITCH/FIELD

6 TRACKS

7 SEATS

8 ROOF STRUCTURES


16/19

34. Does the stadium conform with the minimum benchmark?

Yes No

9 FLOOR SLAB

10 BEAMS/COLUMNS

11 GATES

12 DOORS

13 WINDOWS

14 CEILING

15 PAINTS/FINISHES(INTERNAL)

16 PAINTS/FINISHES

(EXTERNAL)

17 DRAINAGE

18 FLOOR FINISHINGS

19 FURNITURES

20 FIXTURES

21 WASTEMANAGEMENT

(DISPOSAL)

22 SANITARY

FITTINGS/FIXTURES


24 ELECTRONICS25 MECHANICAL APPLIANCES


27 EQUIPMENTS/APPARATUS

28 POWER SUPPLY

29 VENTILLATION


SYSTEM

31 SECURITY

32 FIRE PROTECTION

33 LANDSCAPING

34 WATER SUPPLY


SUITES36 SHOPS/KIOSKS

37 CAR PARK

38 SWIMMING POOL


40 GYMNASSIUM

41 LAWN/GRASS

42 MEDICAL FACILITY (CLINIC)

43 STORAGE


17/19

ASSET UTILIZATION

Please indicate as appropriate the level of facility utilization in the stadia.

KEY: 1 = 10%-20%, 2 = 30%-40%, 3 = 50%-60%, 4 = 70%-80%, 5 = 90%-100%

TIMELINESS IN REPORT RESPONSE:

Please thick as appropriate response on time to complain.

35. How often does the management respond to complain?

Very often (within 24hours) Averagely Often ( Between 1 - 2days)

Fairly often (Between 2 4 days) Low often (Between 4 7 days)No response

36. How often are services effected when reported?

QuickModerateSlow

37. What is the rating of service quality rendered?High Medium Low


the Sport complex.

1 2 3 4 5

1 WATER SPRINKLERS

2 MOWER3 FLOOD LIGHT

4 PITCH/FIELD

5 TRACKS

6 WATER TREATMENT PLANT

7 GYMNASTIC HALL

8 PLANTS/GENERATOR

9 SCORE BOARD

10 OFFICE BUILDINGS

11 TELECOMMS

12 VEHICLES

13 FURNITURES

14 LAWN TENNIS COURT

15 BASKETBALL COURT

16 BOXING RING

17 CAMERA

18 SWIMMING POOL


18/19

FINANCIAL PERSPECTIVE SECTION:

SECTION 7. FUND AND BUDGETTING

38. How is your Organisation/Department funded?

Federal Govt State Govt Local Govt Corporate Bodies Private

Internal Revenue generation

39. Are funds regularly available for the operations of the organisations core activities?

Very regular Regular Average Irregular Very irregular

40. How adequate are the funds released to the organization?

Very inadequate Inadequate Average adequate Very adequate

41. Do the organization generate fund internally and use same towards running of the complex?

Yes No

42. What is the percentage contribution of the internally generated revenue to total annual spent on facility

maintenance?

Less than 20% between 20-39% between 40-59% between 60-79%

FACILITY MAINTENANCE BUDGET METHOD IN USE AT THE STADIA COMPLEXES.

43. Please indicate method/basis adopted for preparing the organization maintenance budget.

History based budgeting (past maintenance cost record)

Value based budgeting (flat rates multiplied by % value of building/replacement value.)

Analytical Calculation. (Considering variables like facility age, use and technical installations)

Budgeting by condition description

44. How effective is the budget method adopted?

Very ineffective Ineffective Average effective Effective Very effective

45. Please tick the approximate (% ) percentage of budget disbursed against request.

Less than 10% btw 10-30% btw 30- 50% btw 50-70% btw 70-100%

46. How regular are the budgets IGR (internal generated revenue)?

a) Once a year b) Twice a year c) Quarterly d) Once in Two years


19/19

e) None of the above

47. what is the rate of increase of the budget allocation?


48. Does the cost of maintenance increase?

Yes No

49. What is the percentage of increase?


qestionnairre project

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