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    Terms and Conditions

    LEGAL NOTICE

    The Publisher has strived to be as aurate and om"lete as "ossible

    in the reation o# this re"ort$ not%ithstandin& the #at that he does

    not %arrant or re"resent at an' time that the ontents %ithin are

    aurate due to the ra"idl' han&in& nature o# the Internet(

    )hile all attem"ts have been made to veri#' in#ormation "rovided in

    this "ubliation$ the Publisher assumes no res"onsibilit' #or errors$

    omissions$ or ontrar' inter"retation o# the sub*et matter herein(

    An' "ereived sli&hts o# s"ei#i "ersons$ "eo"les$ or or&ani+ations

    are unintentional(

    In "ratial advie boo,s$ li,e an'thin& else in li#e$ there are no

    &uarantees o# inome made( eaders are autioned to re"l' on their

    o%n *ud&ment about their individual irumstanes to ataordin&l'(

    This boo, is not intended #or use as a soure o# le&al$ business$

    aountin& or #inanial advie( All readers are advised to see, servies

    o# om"etent "ro#essionals in le&al$ business$ aountin& and #inane

    #ields(

    .ou are enoura&ed to "rint this boo, #or eas' readin&(

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    Table O# Contents

    0ore%ord

    Cha"ter 1

    Email 2ar,etin& 3asis 0or Net %or,2ar,etin&

    Cha"ter 2

    Gettin& 4ubsribers

    Cha"ter /

    -eduin&5nsubsribes

    Cha"ter 6

    5sin& Transational Emails

    Cha"ter 7

    5sin& Tri&&ers In The Email

    Cha"ter 8

    Testin& 9i##erent :ariations O# .our Email

    Cha"ter ;

    5se Anal'tis To 4e"arate 3u'ers 0romNon 3u'ers

    Cha"ter

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    Cli, Lin, 3elo%1

    htt"1??&uideri&ht&rou"(om?7-0i&ure-9a'-Lead-3uildin&-4o#t%are

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    Cli, Bere1 htt"1??&uideri&ht&rou"(om?Godadd'

    Cli, Bere1 htt"1??&uideri&ht&rou"(om?Bost&ator

    Cli, Bere1 htt"1??&uideri&ht&rou"(om?NameChea"

    Cli, Bere1 htt"1??&uideri&ht&rou"(om?4oialAdr

    0ore%ord

    4ta'in& om"etitive is ver' im"ortant in an' business environment

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    and this is more so relevant %hen a""lied to the %orld o# internet

    mar,etin&( 5sin& the email mar,etin& tool is a &ood start in the ri&ht

    diretion( This st'le o# diret mar,etin& a messa&e is both >ui, and

    e##etive %hen om"arisons are made %ith other available "lat#orms(Get the in#o here(

    2a Im"at Email 2ar,etin&

    Net%or, ar,etin& Lead Generation 4erets

    Cha"ter 1Email 2ar,etin& 3asis 0or Net %or,2ar,etin&

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    4'no"sis

    eahin& the tar&et audiene %ith email mar,etin& strate&ies %ill"rovide several "ositive and bene#iial liaisons( 4ome o# these inlude

    enhanin& the relationshi"s o# the merhant and ustomer "ools$

    enoura&in& the ustomer lo'alt' and thereb' e##etivel' ensurin&

    re"eat business(

    There is also the avenue to "ursuin& ne% ustomers this %a' as it

    reates the irumstanes to reah the said ustomer base #or the

    "ur"ose o# enoura&in& an immediate "urhase(

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    The 3asis

    Providin& the ustomer base %ith om"limentin& in#ormation #rom

    other a##iliates is also bene#iial #or the ustomer(

    Throu&h the email mar,etin& strate&ies$ in#ormation ta,in& the #orm

    o# email ne%sletters an be both in#ormative and relationshi"

    buildin& as the ustomer %ill be ,e"t %ell in#ormed %hile at the same

    time addressin& the ustomersD needs(

    Transational emails are also hel"#ul in "rovidin& the means #or the

    ustomer to res"ond aordin&l' to the merhant$ suh as dro""ed

    bas,et messa&es$ "urhases$ order on#irmations and man' more(

    The diret emails are mainl' used #or the "ur"ose o# in#ormin&

    ustomers o# urrent "romotions$ announements$ momentar'

    s"eial servies available amon& others(

    ost individuals usin& this tool have #ound it to be ver' hel"#ul in

    tra,in& the returns on investments and its o#ten onl' seond best to

    searh mar,etin&(

    3ein& able to reah a %ider audiene base is also another "ositive

    attribute o# this emailin& tool( Counterin& these$ are also

    disadvanta&es %hih ontribute to the ine##etiveness o# the %hole"roess( This inludes the abilit' o# the ustomers bein& able to blo,

    mails and also the "ossibilit' o# ontravenin& s"am la%s(

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    4i&n 5"s

    There are a #e% "oints that should be onsidered in the >uest to

    &arner as man' subsribers as "ossible( 4ome o# %hih are as #ollo%s

    9esi&nin& the #orms$ res"onses and other interative tools to be as

    visible as "ossible and easil' aessible is ver' im"ortant( Providin&

    inentive #or "otential si&nu"s %ill enoura&e the vie%er to be more

    inlined to do so( Also "rovidin& interestin& lin,s that the vie%er ma'

    #ind use#ul %ill eventuall' lead to the vie%er si&nin& u" to &ain aess(

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    Cha"ter /-eduin& 5nsubsribes

    4'no"sis

    ost "eo"le beome ta&&ed as unsubsribers beause o# the initial

    bombardment o# emails that ause them to be unres"onsive( This

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    unres"onsiveness an be due to a variet' o# reasons but the most

    ommon one %ould be sim"l' bein& #ed u" %ith un%anted

    soliitation or thinl' veiled sales "ithes( There#ore in order to limit

    the situation one should be %ear' o# ausin& "otential res"ondents#rom bein& unres"onsive(

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    Get Them To 4ta'

    Bere are some %a's to ado"t to limit the unsubsribers

    v Fee" all emails on the to"i "romised( I# there is a need toinsert other material ,ee"in& it brie# %ould be "rudent( The

    visitor is "robabl' onl' visitin& the site #or s"ei#i reasons and

    does not %ant to be delu&ed %ith other non related issues(

    v 5sin& the "ersonali+ed address s'stem in the auto res"onder

    %ill reate the illusion o# ma,in& the individual #eel s"eial and

    res"eted( The use o# names is a &ood tool to e"loit and annot

    be overdone or over em"hasi+ed(

    v Limitin& the amount o# emails sent in a %ee, to about t%o or

    three %ould be ideal( Too man' emails %ith the same ontent

    %ould not onl' beome a nuisane to the reeiver but the

    in#ormation %ould be redundant too( Too man' emails %ill

    over%helm the reeiver and thus eventuall' ause them to be

    unres"onsive( Allo%in& the ustomers to hoose the #re>uen'

    o# emails sent to them %ill also enoura&e better relationshi"s(

    The ustomer "ereives the sender to be "ro#essional and

    ommitted(

    v Avoid hard sellin& at the onset o# the email ehan&e( 9iretin&

    the subsriber to the %ebsite %here an in#ormative and in-de"th

    "resentation an be vie%ed %ill allo% the vie%er to #eel more

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    om#ortable and onvined to si&n on( The %ebsite material

    should be desi&ned to su##iientl' sellH the #eatured items(

    Bo%ever it should be noted that ,ee"in& a lon&er "eriod

    bet%een emails sent is also not enoura&ed as the idea is to ,ee"the %ebsite relevant to the subsriber(

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    Cha"ter 6

    5sin& Transational Emails

    4'no"sis

    Emails are ideall' su""osed to ,ee" the relationshi" bet%een sender

    and reeiver #resh and relevant al all times( There#ore are should be

    ta,en not to embellish this rather deliate relationshi"(

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    The 3alane

    In order to use transational emails to its o"timum bene#it$ some

    o# the #ollo%in& "oints should be onsidered

    Personali+ed &reetin& is al%a's a sure %inner( Generall' "eo"le are

    ha""' to be onsidered s"eial thus addressin& the emails

    aordin&l'$ suess#ull' &ives this im"ression(

    This is es"eiall' so %hen the element o# ehan&e o# mone' and

    &oods are involved(

    Inludin& as muh detail as "ossible %ithout bein& too borin& is

    also another #eature that should be noted in the transational

    email st'le( Callousl' than,in& the sender #or a "ositive res"onse

    %ill not be su##iient(

    9e"itin& the details %ill ensure both "arties are in a&reement

    %ith %hat is to trans"ire and it also hel"s to avoid #uture

    misunderstandin&s and "roblems(

    Al%a's ensure the ustomer su""ort ontat details are learl'

    dis"la'ed suh as toll #ree "hone numbers$ mailin& addresses$

    lin,s to online ontats and an' other relevant in#ormation the

    ustomer ma' need(

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    There is nothin& more #rustratin& #or the ustomer %hen suh

    in#ormation is not #orth omin&(

    The transational emails should also inlude a lin, to the home"a&e easil'$ as there ma'be a variet' o# reasons the ustomer ma'

    need to ma,e some re#erene to the ori&inal material available onl'

    on the home "a&e(

    4ome #ind it use#ul to also inlude other #eature li,e email

    ne%sletters and s"eial "romotions and o##ers( Also "o"ularl'

    inluded are 44 #eeds #or u"dated in#ormation and "roduts(

    Lo'alt' "ro&rams$ ustomer #orums$ blo&s$ soial-net%or, sites are

    also reommended to be inluded #or added advanta&e(

    4ometimes there is a need to inlude &uidelines on the itemDs use

    and ma,eu" %hih is hel"#ul to the reeivin& "art'( This %ill hel"

    to ut do%n the time s"ent tr'in& to dei"her the "rodutDs

    #untions(

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    Cha"ter 75sin& Tri&&ers In The Email

    4'no"sis

    Perha"s understandin& %hat this tool is #irst be#ore deidin& to use it

    should be e"lored #or obvious bene#its( 4im"l' e"lained$ tri&&ers

    are "iees o# 4L %hih auses ativation %hen ertain events or

    ations our( )hen ne% data is inserted into a "ro&ram the user isable sta' abreast %ith these ne% develo"ments throu&h the tri&&ers as

    and %hen the' are ativated(

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    Tri&&ers

    These tri&&ers are ver' use#ul %hen om"ared to the tas, o# havin& to

    individuall' alert subsribers to ne% materials available( An ideal

    tri&&er tem"late should inlude the #ollo%in& items li,e reatin& the

    tri&&er Jne% menuK 4L$ usin& s"ei#i value #or tem"late

    "arameters$ ommands JCtrl-4hi#t-K %hih #ill the "arameter and

    other more tehnial needs(

    Tri&&ers in emails allo% the time #rame #or the mar,etin& "ith to be

    suited to the ustomerDs needs %ithout havin& to assert too muh

    e##ort(

    This tri&&er based "lat#orm is both e##etive and "reise in assistin&

    the mar,etin& "ro&rams to sei+e the moments and ma,e an im"at(

    This "rovides the hostin& "art' to be able to entie the ustomer at

    *ust the ri&ht time %ith *ust the ri&ht amount o# ,no%led&e so as not

    to be "ereived as "ush' and thus o## "uttin&(

    Not re>uirin& an' onstant monitorin& is also another reason #or the

    "o"ularit' o# the tri&&er tool( These tri&&ers are ideals as

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    om"limentin& "artners to broader "ro&rams li,e ne%sletters$ s"eial

    o##ers and a>uisition "ro&rams(

    This is made more attrative beause it is "rimaril' ativated throu&hustomer behavioral "atterns( 3eause the ustomer initiatin& ation

    is the #oal "oint o# the tri&&ers the res"onses are also more li,el' to

    be #avorable( It has been noted that the results have been enoura&in&

    and ustomer satis#ation rates have im"roved(

    There has been a doumented im"rovement in res"onse rates %hen

    om"ared to the more onventional emailin& am"ai&ns( This o#

    ourse is &ood ne%s to those onerned about bombardin& their

    emailin& listed ustomers into submission(

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    Cha"ter 8Testin& 9i##erent :ariations O# .our Email

    4'no"sis

    Alread' noted is the #at that email am"ai&ns are #or most the #oal

    "oint o# the business harnessin& tools( There#ore it is interestin& and

    eitin& to note that this "artiular tool an be han&ed onstantl'

    until desired results are met( Testin& the man' variations "ossible #or

    the email #ormat desi&n an be >uite a hallen&e but none the less a

    re%ardin& one(

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    Che, It Out

    3elo% are *ust some o# the areas %here the variable theor' an be

    a""lied

    4tartin& #rom the basis %ould be the eerise o# #indin& the best

    suited and result "roven sender in#ormation( 0indin& the suitable

    name$ om"an' name$ ,e'%ord or an' other addressin& term that

    denotes brandin& buildin& and reo&nition is im"ortant(

    )hen this is suess#ull' identi#ied it should be ,e"t and used

    onsistentl' and %ithout #urther han&e unless deemed neessar' and

    bene#iial(

    The sub*et line also has to be measured #or its o"enin& rate until themost suitable ombination is #ound(

    The same one"t should be a""lied to the measurement o# the li,

    rate and onversion rate #or the ontent element( These should

    inlude the di##erent varianes #or "ersonali+ation$ %ordin&$ all to

    ation$ la'out$ numbers$ "laements$ ima&es$ len&ths and man' other

    onnetive ontent matters(

    Gau&in& the o"enin& rates based on the times o# a da' is also another

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    variant that an and should be tried out(

    In identi#'in& the "ea,H o"enin& times the host %ill be better

    "ositioned #or business(

    :ar'in& the landin& "a&es ontent to suit the needs o# the "ossible

    masses is also reommended( 9esi&nin& the landin& "a&es to be

    attrative enou&h to enoura&e #urther interest is vital to &ettin& li,

    onverted to ommitted ustomers(

    5ltimatel' the idea should be to ,ee" the ustomer en&a&ed %ithin

    the initial li, on the landin& "a&e %ithout too man' om"liated

    #ollo% u" ste"s(

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    Cha"ter ;5se Anal'tis To 4e"arate 3u'ers 0romNon 3u'ers

    4'no"sis

    The suess o# online businesses de"ends lar&el' on the e"osure rate

    and im"at the %ebsite ma,es on the visitor( This is ver' im"ortant to

    the #irst im"ression bein& #ormed as the merhant does not have the

    luur' o# "ersonal ontat to &au&e the ustomerDs %ants and needs o#

    the time( There#ore tools li,e in#ormation derived #rom anal'sis

    %ould have a rather "ro#ound im"at on the online business suess

    rate(

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    Gau&e It

    4ome o# the items that should be onsidered %hen reatin& a

    onduive "lat#orm to enoura&e transations %ould be to ,no%some basi in#ormation on the demo&ra"his intended(

    This in#ormation should over &eo&ra"hial loations$ #amil'

    ma,eu"$ bu'in& "o%er and it should hel" to identi#' the tar&et

    bu'er(

    4erious bu'ers %ould essentiall' be loo,in& into im"ortant

    elements li,e measurable >uantitative terms$ substantial

    availabilit' o# items$ aessible distribution methods$ sensitive and

    %ell "lanned a##ordable mar,etin& e"osure that &enerates the

    ri&ht ,ind o# interest(

    )ell desi&ned internet tools %ill hel" to detet the interest rates as

    their #re>uen' and ative "urhases are lo&&ed( 3u'er %ill also

    &enerall' sta' lo'al i# and %hen the "roduts sou&ht are able to

    maintain the "romised >ualit' and >uantit' %ithout doubt(

    Non bu'ers ho%ever %ill onl' be interested in bro%sin& #or the

    hea"est deals and ma' not neessaril' ma,e a "urhase in the

    end(

    4erious bu'ers also tend to be more ative in sur#in& #or the most

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    om"atible and innovative items available( These individual %ill

    sta' #ous and true to the intention o# ma,in& a "urhase thus

    ta,in& the trouble to soure the relevant in#ormation %here and

    %hen needed(

    There are several tools alread' available to be utili+ed %hen there

    is a need to tra, suh behavioral "atterns to ensure the ri&ht

    tar&et audiene is bein& reahed( All this is based mostl' on

    addressin& the nihe mar,etin& setor(

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    Cha"ter

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    Fee" Them Comin& 3a,

    Perha"s the amon& the most e##etive %a's o# reatin& and

    maintainin& the ustomer lo'alt' ratios lies in the abilit' to "rovide as

    man' inentives as "ossible throu&h the settin& u" o# various lo'alt'

    "ro&rams(

    These lo'alt' "ro&rams should ideall' be able to inrease the

    ustomerDs interest in sta'in& %ith the "rodut over a lon& "eriod o#

    time$ thus re"eat "urhases beome a norm(

    The lo'alt' "ro&rams should ideall' &ive the ustomer the satis#ation

    o# ,no%in& the merhant is interested in reatin& an environment

    %here the ustomer is enoura&ed to be a ma*or "art o# the business(

    This inlusion ma,es the ustomer #eel im"ortant and onsidered and

    it also ins"ires the ustomer to sta' lo'al as the re%ards #or "ast

    "urhases are ta&&ed to the net "urhase(

    The lo'alt' "ro&rams are usuall' desi&ned aordin& to in#ormation

    that ma' inlude in#ormation on bu'in& "atterns and "re#erenes o#

    the ustomers(

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    3u' ahead disounts$ "urhase level re%ards$ rebates based on

    s"endin& levels$ u"&rades or s"eial added bene#its are all di##erent

    inentives that an be inluded in the lo'alt' "ro&ram to ma,e it asentiin& as "ossible(

    The bu' ahead disounts are desi&ned to ensure the ustomer is

    lo,ed in #rom the ver' be&innin& %hen a "urhase is made( This ma'

    be done in the #orm o# a lo'alt' ard that entitles the "urhaser to

    en*o' immediate disounts or #ree &i#ts %ith #uture "urhases(

    The other "o"ular lo'alt' "ro&ram item is the rebates on s"endin&

    levels %here the "urhaser is &iven bi&&er disounts %hen the

    "urhase amount "asses the relevant levels(

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    Cha"ter =9etermine The Corret 0re>uen' To 4end Emails

    4'no"sis

    The >uestion o# #re>uen' is al%a's as issue and here are some ti"s to

    assist in ma,in& a more in#ormed deision(

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    Im"ortant 9eision

    Testin& is one &ood %a' to start( 3esides observin& mar,et trends andavailable in#ormation on the sub*et$ there is a need to ondut a

    series o# test o# the various #re>uen' rates be#ore a suitable one is

    #ound(

    0eedba, is an im"ortant and valuable assistin& tool to "rovide the

    in#ormation that an hel" ma,e deisions %hih a##et the business(

    4oliitin& #eedba, is usuall' not eas' as most "eo"le %ould rather

    not ta,e the time to res"ond to this but i# "ersistent there %ill

    eventuall' be a res"onse that an "rovide valuable in#ormation li,e i#

    the material #eatured is too borin& and la, hel"#ul in#ormation or i#

    the #re>uen' o# reeivin& the mail is "ereived to be anno'in& or i#

    the ontent is totall' irrelevant or o# no interest to the rei"ient(

    I# mar,et onditions or seasonal sho""in& is the "rime #ator in the

    "artiular business bein& touted then some thou&ht should be &iven

    to %hether the rei"ientDs needs are bein& "ro"erl' addressed in the

    material sent(

    There is a #ine line bet%een sendin& too muh too >ui,l' and

    sendin& too little and too in#re>uentl' #or this "artiular nihe( Bo%

    e"eriene an and usuall' does "la' a "ivotal role in deidin&

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    ontents and #re>uen'(

    Givin& the reeivin& "art' a hane to "artii"ate in the deision on

    the #re>uen' o# the emails reeived is also another o"tion %orth

    e"lorin&(

    ost rei"ients %ill be ha""' to obli&e %ith suh in#ormation and this

    %ill in turn reate the interest and ea&erness #or both "arties in

    sendin& and reeivin& the intended material(

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    )ra""in& 5"

    Gettin& the business on a reo&ni+able "lat#orm is im"ortant but

    doin& it in a %a' that brin&s about the o""osite results is detrimental

    to the suess o# the business( Emails are an im"ortant 'et tri,' tool

    and should be are#ull' onsidered be#ore an' deision is made( The

    >uestion o# #re>uen' is al%a's as issue and here %e have "rovided

    some ti"s to assist in ma,in& a more in#ormed deision(

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    - 6 -

    -eommended -esoures

    Cli, Bere1 htt"1??&uideri&ht&rou"(om?Godadd'

    Cli, Bere1 htt"1??&uideri&ht&rou"(om?Bost&ator

    Cli, Bere1 htt"1??&uideri&ht&rou"(om?NameChea"

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