erp heg
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Qu'est-ce qu'un ERP. Cours donné le 23 Octobre à HEGTRANSCRIPT
ERP: “Enterprise Ressource Planning”[email protected]
Applications Technical Architect, Oracle EMEA
My Blog: www.OracleInsight.net
Qu’est-ce qu’un ERP ?
Agenda
• Définition d'un ERP
• Consultant ERP
• Le marché– Quelques chiffres
– Les principaux ERP propriétaires
– Les ERP Open Source
– Les autres logiciels de gestion
• Etude de cas : Oracle– Démonstration
– Solution
– Architecture
– Stratégie
Définition d’un ERP
• Caractéristique–Emane d’un concepteur unique–Garantie l’unicité des informations–Garantie la piste d’audit–Peut couvrir l’ensemble du SI– Implémentation modulaire
• Objectif : Homogénéiser le SI de l'entreprise avec un outil unique couvrant un large périmètre de gestion
–La gestion des achats–La gestion des ventes–La gestion comptable : comptabilité client, fournisseur,
immobilisations, personnel–Le contrôle de gestion–La gestion de production (planification, ...)–La gestion des stocks (logistique)
Définition d’un ERP : Nouveaux Enjeux
Business Requires:
Agility
Visibility
Efficiency
"In a time of accelerating turbulence, the valuation of a company will be strongly
affected by how it executes change."
Business now evolves faster than systems are able to react…
…The result is reduced business performance
Définition d’un ERP : The Business Execution GapP
erfo
rman
ce
Time
BusinessExecutionGap
Source: Gartner
BusinessSystems
BusinessEvolution
80% Maintenance20% New Projects
IT Spending and Demand Survey
Définition d’un ERP : Bénéfices pour l’entreprise
• Challenges–Multiple saisie des mêmes informations dans des SI distincts–Coût de Maintenance de systèmes hétérogènes–Développement d’interfaces informatiques entre différents SI–Adaptation du SI aux nouveaux métiers, services, produits de
l’entreprise
• Principaux bénéfices–Pas de redondance d’informations–Pas de restitution divergentes–Multilingue et multidevises (multinationales)–Meilleure coordination des services. –Meilleure maîtrise des stocks–Normalisation de la gestion des Ressources Humaines–Etc.
Définition d’un ERP : Bénéfices pour l’entreprise
Efficiency–Open – standards based–‘Closed loop’ processes–Low cost infrastructure
Agility–Process innovation–Business configurable–Easily extended
Visibility–Embedded–Vertical & horizontal–Real-time & historical
…
Per
form
ance
Time
BusinessEvolution
BusinessSystems
Définition d’un ERP : Adaptabilité de l’ERP
• Challenge– Fonctions standards de l’ERP s’adaptent aux principales règles de gestion
des entreprises (achats, ventes, logistique, …)
– Cependant, chaque entreprise est unique et les ERP ne peuvent pas s’adapter en standard à tous les cas particuliers d’entreprises
• Approches classiques– Revoir les règles de gestion spécifiques pour les adapter au progiciel :
implique une analyse préalable des processus et une réflexion à mener par la maîtrise d’ouvrage puis une bonne conduite du changement, lors de la mise en place du progiciel.
– Réaliser des développements spécifiques : souvent coûteux (en développement et maintenance) et techniquement risqués car pouvant impacter tous les modules
• Nouvelles Approches pour réduire le “Business Execution Gap”– Solutions ERP verticalisées par industries à partir d’un noyau commun
– Solutions ERP hautement configurables (vs. développements)
Définition d’un ERP : Budget
• Variables– Nombre d’utilisateurs du progiciel et Nombre de modules à implémenter
• Postes de coûts– Infrastructures et du matériel
– Licences du progiciel (par utilisateurs, par processeurs, par employés, engagement système)
– Ressources humaines extérieures (consulting)
– Ressources humaines internes
– Coûts de maintenance du progiciel et des montées de version (22%)
• Budgéter chaque phase du projet– Etudes préalables et/ou détaillées
– Phase de développements/paramétrages
– Préparation et réalisation des tests
– Formation des utilisateurs finaux (« end users »)
– Bascule de l’ancien au nouveau système, reprise de données
Consultant ERP
• Vocation– Conseiller ses clients dans le choix d’un ERP au cours d’une phase
d’analyse et d’audit des processus de gestion de l’entreprise
– Adaptation des processus à l’ERP retenu
– Rédaction des cahiers des charges fonctionnels préalables au paramétrage de l’ERP
– Rédaction d’un dossier de paramétrage et réalisation du paramétrage de l’ERP
– Préparation des recettes applicatives
– Réalisation et validation des recettes
• Typologie– Consultants techniques : architecture, développements spécifiques,
optimisation, intégration
– Consultants fonctionnels : rédaction des cahier des charges, dossier de paramétrage, préparation des plannings de tests, réalisent les tests, valident la recette, mise en production, support post-production
Consultant ERP : phases d'un projet ERP
• Méthodologie des consultants– Etude préalable
• Formalisation des règles de gestion, voire révision de ces règles,
• Formalisation des spécifications fonctionnelles, requiérant des compétences fonctionnelles et métier (souvent menée par des consultants fonctionnels extérieurs en étroite collaboration avec les employés du métier concerné)
– Les développements/paramétrages, rédaction du cahier de paramétrage
– La préparation et la réalisation des tests
– La formation des utilisateurs et l’accompagnement vers le changement
– La bascule de l’ancien vers le nouveau système, le contrôle de la reprise correcte des données (exemple : écriture comptable d’initialisation)
Le marché ERP : Les principaux ERP propriétaires
• SAP
• Oracle (PeopleSoft, Siebel, JD-Edwards, etc.)
• Microsoft
• Lawson
• SSA Global and Geac
• SAGE
• Etc…
Applications
Infrastructure
Le marché ERP : Selon Gartner
PeopleSoft ContractsServices
Customer Data HubServices
Loan demand
UnitedLoanStarLoan
Contract proposal
Find customerinformations
Send rate requestStarLoan
UnitedLoan
Internet Intranet
Le marché ERP : Orientation « Business Process »
Le marché ERP : Les ERP Open-Source
• Caratéristiques– Relayés par des partenaires (SSII, cabinets de Conseil) pour le support
– Implémentation moins cher (pas de coût de licence) mais nécessité d’inclure dans le calcul du coût d'acquisition total les frais de maintenance et de l'assistance technique
• Exemples d’ERP Open Source– Aria
– Compiere
– ERP5
– Fisterra
– OFBiz (Open for Business)
– Value Enterprise
– Tiny ERP
– Etc…
Le marché ERP : Les autres logiciels de gestion
• Caratéristiques– Best-of-Breed– Non intégré– Hautement Spécialisé par secteur d’activité et industrie– Technologies hétérogènes
• Exemples de logiciels de gestion (acquisitions Oracle)– Demantra (Manufacturing Industries)– Agile (Manufacturing Industries)– G-log (Manufacturing Industries)– Retek (Retail)– ProfitLogic (Retail)– Portal (Communications)– MetaSolv (Communications)– i-flex (Banking)– SPL (Utilities)– 360Commerce (Retail)– TempoSoft– Net4Call (Communications)– AdminServer (Insurance)
Source:Applistructure: The Next Big or Bust Thing for Enterprise ApplicationsAMR Research Report, 1/3/05
Le marché ERP : Appli-structure
Etude de cas Oracle
• Démonstration–Go!
• Solution
• Architecture
• Stratégie
• Fondée en 1977• 18 md $ de revenus en 2007• 33% de marge d’exploitation• Présent dans 145 pays• 13 % du revenu en R&D
L’offre des solutions• Oracle Database• Oracle Fusion Middleware• Oracle Applications• Oracle Services: Education, Assistance, Consulting et
On Demand
Les chiffres clés
• 286,000 clients
• 235,200 clients des Bases de Données
• 37,500 clients des Applications Oracle
• 53,800 clients d’Oracle Fusion Middleware
• 74,000 employés dans le monde entier
• 14,000 dévelopeurs
• 8,000 experts en consulting
• 19,500 partenaires dans le monde
Le Plus Grand Fournisseur de Business Software
Les Revenus Apportés par les Applications Oracle
FY07
• 1.6 md $ grâce aux nouvelles licences pour les applications
• 4.7 md $ grâce au software, assistance et revenus des services
FY08 Q1
• 376 md $ grâce aux nouvelles licences pour les applications
• 1.3 md $ de revenu apporté par Total Application Software- Nouvelle licence de software- Mises à jour- Assistance du produit
FY08 Q1 : Revenu total par région
AmericasAmericas52%52%
$2,375 M$2,375 M
EMEAEMEA36%36%
$1,530 M$1,530 M
Asia PacificAsia Pacific13%13%
$624 M$624 M
Architected for the customer
Architected for the back office
Architected for the Internet
Architected for IT
Etude de cas Oracle : Evolution fonctionelle
Mainframe ApplicationsMainframe
Applications
Client-ServerApplicationsClient-ServerApplications
Internet Applications
Internet Applications
Service OrientedApplications
Service OrientedApplications
Etude de cas Oracle : Evolution technologique
Etude de cas Oracle : Architecture
Adaptive Adaptive ArchitectureArchitecture
User User InteractionInteraction
Business Business Intelligence Intelligence and and ReportingReporting
PersonalizatiPersonalizationon
Data Data ManagemenManagementt
Process Process Integration Integration and Eventsand Events
Availability, Availability, PerformancPerformance and e and ScalabilityScalability
Lifecycle Lifecycle ManagemenManagemen
tt
SecuritySecurity
DatabaseApplicationClient
User Interface Application logic Database logicW
eb S
erver
Java Engine
BI & Reporting
User InterfaceGlobal Single Data Model
Model
Business Intelligence
ExcelAdd-In
Etude de cas Oracle : Architecture
• Scale Up and Out
• Resource Pooling & Sharing
– Oracle Fusion Middleware
– Oracle Databases
– Oracle Storage Management
• Distribute Peak Loads
• Centralized Management
• Maximum Reliability
Etude de cas Oracle : Grid Computing
Results based Results based on user, role and on user, role and
responsibilityresponsibility
Global Search, Global Search, with category with category drop-downs drop-downs
“For every 1,000 workers, Enterprises waste $2.5 million per year due to an inability to locate and retrieve information.”
IDC, The High Cost of Not Finding Information
What is it?• Omnipresent, simple, fast, easy search
– Common enterprise application objects (PO, Invoice, customer, etc.)
– Menu items
– Documentation
– Notifications
Why?• Increases productivity: less time
searching, more time doing.
• Lowers training costs.
• Decreases duplicative work, increases collaboration.
• Promotes access: increases use of self-service applications.
Ubiquitous Search-based Navigation
Etude de cas Oracle : Architecture : Search
• Get rapid results with an out-of-the-box mgmt reporting system
• Get the rightinformation with role-based dashboards
• Get complete information with seamless drilldowns
Daily Results,Daily Results,Flexible PeriodsFlexible Periods
Flexible ComparisonsFlexible Comparisons
MultipleMultipleCurrenciesCurrencies
Graphs /Graphs /TrendsTrends
PerformancePerformanceMeasures (KPIs)Measures (KPIs) Reports w/Reports w/
DrilldownDrilldown
Related linksRelated links
Make better and faster decisions at dramatically lower cost
MultipleMultipleViews & ActionsViews & Actions
Etude de cas Oracle : Architecture : BI
Etude de cas Oracle : Architecture : Reporting
• Ensure patch compatibility with customer’s installation and automatically alert for incompatibility
• Leverage faster programs to analyze patch prerequisites
• Generate custom “read me” instructions based on customer-specific setup and configuration
• Automatically consolidate “read me” instructions for multiple patches and eliminate redundant steps
• Automatically detect patches that have already been downloaded(i.e. maintain download history)
Simplify maintenance and minimize system downtime
Etude de cas Oracle : Architecture : Patching
Apps Plug-in: Topology
Etude de cas Oracle : Architecture : LCM
More Value Less Complexity
More Flexibility Less Cost
More Choice Less Risk
Comprehensive Industry Portfolio
Standards-Based Architecture
Designed toWork Together
CompleteComplete OpenOpen IntegratedIntegrated
Etude de cas Oracle : Stratégie
Applications
EnterpriseEnterprise
ManufacturingManufacturingIndustriesIndustries
RetailRetail
CommsComms
BankingBanking
InsuranceInsurance
UtilitiesUtilities
OthersOthers
Acquisition of Best-in-Class Companies~ $35 Billion in Targeted Acquisitions
EnterpriseEnterprise
PerformancePerformanceManagementManagement
IdentityIdentityManagementManagement
ContentContentManagementManagement
MiddlewareMiddlewareManagementManagement
DatabaseDatabase
Systems Systems ManagementManagement
Technology
Total Recall
SOA SuiteAudit Vault
Apps Integration Arch Business Process Mgmt Self Managing Database Grid Computing Oracle Data Guard Real Application Clusters First Comprehensive CRM Suite Flashback Query First Internet Applications Built-in Java VM Partitioning Support Full Applications Implementation Methodology Industry-Specific Business Applications Object Relational Support Multimedia Support Data Warehousing Optimizations
First Unix-Based Applications Parallel Operation
Distributed SQL & Transaction Support Cluster & MPP Support
Total Recall
SOA SuiteAudit Vault
Apps Integration Arch Business Process Mgmt Self Managing Database Grid Computing Oracle Data Guard Real Application Clusters First Comprehensive CRM Suite Flashback Query First Internet Applications Built-in Java VM Partitioning Support Full Applications Implementation Methodology Industry-Specific Business Applications Object Relational Support Multimedia Support Data Warehousing Optimizations
First Unix-Based Applications Parallel Operation
Distributed SQL & Transaction Support Cluster & MPP Support
Multi-version Read Consistency Client/Server Support Platform PortabilityCommercial SQL Implementation
• 1,500 Patents• 1,500 Patents in Progress
1970’s… 2000…1980’s… 1990’s…
30 Years of R&D Innovation
$1.3$1.5
$1.9$2.2
R&D Spending, $B20% CAGR $2.7
FY08FY04 FY05 FY06 FY07
ISV Partners
Oracle
Corporate Administration
Indirect ProcurementIndirect Procurement ProjectsProjects CompensationCompensation
CPMCPM FinancialsFinancials Human ResourcesHuman Resources Real EstateReal Estate
HR ITITHelpdesk HRHR
AnalyticsAnalytics
CustomerDemand &Enterprise
Business OperationsBusiness OperationsSupply ChainPlanning
Supply ChainExecution
Merchandise Plng.& Optimization
Merchandise Operations
Store Operations
Demand Forecasting
MerchandiseFinancial Planning
Assortment Plng.
Item Planning
Category Mgmt.
Price OptimizationPromotion Planning& Optimization
Point-of-Sale
Store InventoryManagement
Returns Mgmt.
Workforce Scheduling
Learning Mgmt.
Store Helpdesk
Workforce Comms.
Trade Management
Transportation Management
PIMPIM
SourcingSourcing
Warehouse ManagementWarehouse Management
Home DeliveryHome Delivery
ReplenishmentOptimizationReplenishmentOptimization
Advance InventoryPlanningAdvance InventoryPlanning
Supply NetworkOptimizationSupply NetworkOptimization
Value Chain AllocationValue Chain Allocation
Value ChainCollaborationValue ChainCollaboration
Infrastructure
PIMPIM
Invoice Match
Merchandise Mgmt.
Price Mgmt.
Sales Audit
Integration and CollaborationIntegration and Collaboration
Enterprise InfrastructureEnterprise Infrastructure
CRM and MarketingWeb StoreWeb Store LoyaltyLoyalty Call CenterCall Center SalesSales Field SvcField Svc
MarketingMarketing Order Mgmt.Order Mgmt. PricingPricing CTOCTO
Oracle’s Retail Solution: Pre-Acquisition + R&D
ISV Partners
Oracle
Corporate Administration
Indirect ProcurementIndirect Procurement ProjectsProjects CompensationCompensation
CPMCPM FinancialsFinancials Human ResourcesHuman Resources Real EstateReal Estate
HR ITITHelpdesk HRHR
AnalyticsAnalytics
CustomerDemand &Enterprise
InfrastructureIntegration and CollaborationIntegration and Collaboration
Enterprise InfrastructureEnterprise Infrastructure
Business OperationsBusiness OperationsSupply ChainPlanning
Supply ChainExecution
Merchandise Plng.& Optimization
Merchandise Operations
Store Operations
PIMPIMReplenishmentOptimizationReplenishmentOptimization
Advance InventoryPlanningAdvance InventoryPlanning
Supply NetworkOptimizationSupply NetworkOptimization
Value Chain AllocationValue Chain Allocation
Value ChainCollaborationValue ChainCollaboration
Demand ForecastingDemand Forecasting
Merchandise Financial PlanningMerchandise Financial Planning
Assortment Plng.Assortment Plng.
Item PlanningItem Planning
Category Mgmt.Category Mgmt.
Price OptimizationPrice Optimization
Promotion Planning& OptimizationPromotion Planning& Optimization
SourcingSourcing
Warehouse ManagementWarehouse Management
Home DeliveryHome Delivery
PIMPIM
Transportation ManagementTransportation Management
Point-of-SalePoint-of-Sale
Store InventoryManagementStore InventoryManagement
Returns Mgmt.Returns Mgmt.
WorkforceSchedulingWorkforceScheduling
Learning Mgmt.Learning Mgmt.
Store HelpdeskStore Helpdesk
Workforce Comms.Workforce Comms.
Invoice MatchInvoice Match
MerchandiseManagementMerchandiseManagement
Sales AuditSales Audit
Trade ManagementTrade Management
Price ManagementPrice Management
CRM and MarketingWeb StoreWeb Store LoyaltyLoyalty Call CenterCall Center SalesSales Field SvcField Svc
MarketingMarketing Order Mgmt.Order Mgmt. PricingPricing CTOCTO
Oracle’s Retail Solution: Post-Acquisition + R&D
20 of Top 20Pharmaceuticals
Life SciencesLife Sciences
16 of 21 Fortune 500
Natural ResourcesNatural Resources
6 of Top 7 Companies
Oil & GasOil & Gas
13 of Top20 Fortune 500
UtilitiesUtilities
9 of Top 10 Global
Industrial MfgIndustrial Mfg
Over 300OEMs & Suppliers
AutomotiveAutomotive
5 of Top 10 Global
ChemicalsChemicals
65 of Top 100
Consumer ProductsConsumer Products
25 of Top 25 Electronic OEMs
High TechnologyHigh Technology
11 of Top 11
Aero & DefenseAero & Defense
World’s Best Intellectual Property, Most Complete End-to-End Industry Solutions
Complete Solutions by IndustryIndustry Leaders Rely on Oracle Applications
9 of Top 10 GlobalIT Services Firms
Professional SvcsProfessional Svcs
Over 1500Organizations
Public SectorPublic Sector
12 of 13Fortune 100
RetailRetail
3 of Top 5 Airlinesin Fortune 500
Travel & TransportTravel & Transport
All in Fortune’s Global 500
Media / Entertain.Media / Entertain.
9 of Top 10 Academic
Universities
Education & Res.Education & Res.
4 of Top 5Fortune 500
Engr & ConstructionEngr & Construction
10 of Top 10Global Banks
Financial ServicesFinancial Services
Over 300 LeadingProviders
HealthcareHealthcare
20 of Top 20 Service Providers
CommunicationsCommunications
World’s Best Intellectual Property, Most Complete End-to-End Industry Solutions
Complete Solutions by IndustryIndustry Leaders Rely on Oracle Applications
Unrivaled Leadership in Open Standards
BEPL
RBAC
Integrating Your Enterprise
Integrated business processes
Integrated user experience
Integrated business intelligence
Best Practice Processes Optimize business performance leveraging Oracle’s extensive experience & best practices
Process Integration PacksPre-built, out of the box, integrated Oracle Applications for quick implementation, at dramatically lower cost & risk
Foundation PacksCreate custom integrated business processes across any of applications using predefined, application independent objectand service definitions
Powered byOracle Fusion MiddlewareIndustry leading, openstandards based platform
Oracle Delivers Pre-Built Integrated ProcessesApplication Integration Architecture (AIA)
Integrated User ExperienceOracle Enterprise 2.0
NotificationsNotifications
EmailEmail
DocumentsDocumentsDiscussionsDiscussions
Contextual WiringContextual Wiring
CommunitiesCommunities
PresencePresence
PreferencesPreferences
SearchSearchRecentRecent FavoritesFavorites
Lowers risk through a broader choice of solutions and connectivity within and across the enterprise
Out-of-box integration of processes, user-interface and intelligence to reduce cost of deployment and provide flexibility to change
On an OPEN Standards-Based Architecture
INTEGRATED for High-Value and Flexibility
Industry solutions, not just administrative processes, that positively influence market competitiveness
Oracle’s Application StrategyOffers Unprecedented Value
Deliver COMPLETE, Best-in-Class Industry Solutions
Since acquisition, new versions of
applications product lines have been
released
New versions areon the horizon
All backed by Oracle Lifetime Support
Applications Unlimited Ongoing Innovation with Internal Development
EBS 12 EBS 12.1 EBS 12.x
Enterprise 9.0 Enterprise 9.1
Enterprise 9.x
Siebel 8.0 Siebel 8.1 Siebel 8.2
EnterpriseOne 8.12
WorldA9.1
EnterpriseOne 9.0
WorldA9.x
Fusion 1.0
Next Generation ADAPTABILITY• Easily integrate with other applications with native SOA
• Optimize business processes with process configurability and applications extensibility
• Provide business users with flexible organizational modeling
Next Generation PRODUCTIVITY• Drive optimal operational decisions with embedded business Intelligence
• Empower information workers with rich, pervasive, personalized user experience
• Connect people to people with Enterprise 2.0-enabled business processes
Next Generation MANAGEABILITY• Protect information privacy and ensure statutory compliance with centralized security,
audit and controls
• Achieve superior ownership experience with unmatched manageability
• Deploy as On-Premise, SAAS or BPO
Why Fusion?Transforming Your Business into a Next Generation Organization
Merci.
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