., '

~1ilfN1'Wb'lJl'l.W'WVin1d~n~1th~11:w~n~1

qm~l'l~ b'V\91 ~ ~1'Uflbbai.Jl91B

B1 bf)EJJ1t11t91 ~.!lvr1V1eJ~r~~\91n '

b~B~ fl1J~\9ll'W1 A~ bb'1~~Ammvrn fl1d~n~111il8~1ilmdn~ bb'1~~'W~u5t:J~~1rn lJ'W~l'W fii'18d~'U'U TEPE Online

b~8'W erel1'Wd8fl1d h~b~8'W'Vln h~b~8'W 1 mr~nlil 'U '

1'11l.l~ ~iiln~1u 'lJl'l~'W~fl1d~n~1'\Jd~ti:w~n~1e:im~\91~ b'lJl'l ~ 1rii'bb~~1Vfir'U~Vl1d ' 'U

6H"l1i.J~fl~1 fiJbb'1~'UAmm'Vl1~fl1"j~fl~1b .LJ1fomd~\9ll'W1vll8J~'U'U TEPE Online UJ~'i\'11'.J 'U '

~ctctii bb'1~ 1vi'~lill91 1llb~B1Vfbn lilmd~\9lli.J1B81~Vlmn'Vlmmb'1~~m~m fld'U'Vl nl91'1bb'Vl ti~ 11il8 '

fll'Vli.Jlil 1Vfd18~1i.Je.J'1fl1J~\9ll'W1b~llb~llblJ'WUd~'i\'1'Vlm~B'WJl181 'Wl'W~ ct 'lJB~b~B'Willil 1 u tf 'W '

~iiln~1'Wb'Vl9l~i.J~fl1d~n~1'\Jd~t1l.l~n~1Bm~l'l~ b'lJ\91 ~ ~~'lJmoW'Wcl11Vf '

oLJ1J1'lJfl1Jfid bb'1~'UAmm'Vl1~md~n~1 b oLJTfomd~\9ll'W1'VlnA'W ~~'\1' 'VB 1 Vf ir~ b oLJTfomd~\9ll'W1 bbA1 '\} 'I 'I 'ti

l9leJ'U bb 'U'Uae:i'Uml.lm1&J.W~'W e:i h m&J bb 'U'U~~~mvi'18d ~~ 1 Vf~1ilrn1ub 'Vl9l~i.J~fl1d~n~1 UJ~t1:W~n~1eJ l'lJ~l'l~ b'lJl'l lv .rrn..11'Wl'W~ mo tl'W818'W lvctctii Miwruer~cr~1:WboLJTfomdofr\9ll'W1

' 'U

1 Vf b-U1-ru fl1Jofr\9ll'W1 bbA1d1 cM1'We.J'1'W~ e:i:w~~ bb 'U'U~ldl~m1uw~'We:i h~~mh:im81 'Wn1Vl'Wlil)

..,._.,,,...,..,.,,.._.- --- I - - - --~- ---• -"'~t\if1!11'<""is!'lfl•·

'J'WL'rlu'U L~euLbn1

n~m1'Wofr\9ll'W1'Uflmm ' '

1 'Vld o-ctctcs:'.~-®®lvct ~B ®olv

1 'Vldald o-ctctcs:'.~-®b®lv

bb 'U'Ufl eiu r1111f!1111w~cwei 1 ~6lfe:>~ ~~bbfl~'U ~ ft1n ~·v11'3nTa~ n~1 'U q

di!cv CV 21

\-1b6lf1~'t.Jn1'a'W~'U1bb~~'Vl~f!B'U~1V'a~'U'U TEPE Online

.d v i.I

M€J'W'Vl 1 'IJ€Jl.lfl bbflt G'ltn'W.fl1 'Vfil€1\l~M€J'U bb 'U'U?IB'UtnlJ '\I '\I

M€J'W~ 2 !'111:!..J'*\l'Y'l€Jb'<iJ'IJ€1\lfl1bb'1t'Uflfl1n':i b'U 3 l'i'TU flt! '\I '

2. Jl1u·1.ht~'Yl5.mvi'1Je:i.:i1t'U'U

3. ~1t1tJdt 1t.J'lm1 'Umdt11 hJtJdt~ nM1 itJ5u~.:i1'U d .,

Mf.l'W'Vl 3 'IJf.lbG'l'Uf.lbb'Ut "" ... . mm.JA'W'VI bu'V-11~

1. m1:J..J'*..:irrn 1:u 'Vl:l.JlCJ~..:i A11:J..J-W.:i'Y'le:i 1:u'1Je:J\IA1bb'1t'UAmmvrnm1Pin'l.:l1vib .iJ1fom1W\9lJ'Lllbb'1t'YWl?leJ'U '\I '

1ii'1CJ1tuu TEPE Online lulil1mtlbb'U'UlITfl11W\9lJ'U1 1'>11u't.iw~h'l5mw~eNW'U'U bbfl:1~1u'!Jwtm1u1um1ihhJ '\I

tJdt~flMb otltlflU~-:J1'U

2. 1t'U'U TEPE Online 'Vl:l.JlCJ~\I fl11W\9ll'U1A1bbflt'Uflfllfl1'Yl1-:Jfl11~rn.:11111'1CJ~l1'l~t1.rn1n:ubrnt~'U.yj '\I '

'!Jl)uw..:i1'UbU'U~l'Ul'i'1CJ1tuu TEPE Online zj..:ib.iJ1fom1ww1mf.J1'U'Vl1-:Jbl'U1"1ll'i' http://www.tepeonline.org

3. 1U bb uui5fl11W\9ll'U1 Vim CJ~,:) 1Ubb uu15n 11W\9lJ'U l fl1 bbflt'Uflfllfl1'Vl1-:Jfl1 d~ tl'l.:11 b11'1 CJ ~11'1~ B.f111 n:u bbflt cu \J 'V 'I

~'W~'l.Jnu~nUbD'U;j1'U~1tldt'U\J TEPE Online bD'Wmtm'Wfl 1di'Y\9lJ'U1LvW1-tl' !CT Y1'11mdm~ti'W-ri~ Ylfl61tn'U~ ~ ~ ~ ~

'Vl n b 1'11 Ml:l..Jfl1 l:J..Jl'i'e:i..:i fl11 bb'1tfl11:!..JG'l'U1 :U'IJB-:J M'U be:l\I fa CJlJ fl11'Vl11'1G'I e:iuri e:i'U bbflt'VI '1-:in 11B'U 1lJ fl11 B'Ud:J..Jf.JTu~ e:ii ~ '

Yll'lu 11'111u1im~bf.ln?111u1tnf.lum5w\9llm ci-:i-:11'Um:J..J1rn1'U~n1V1ul1'l bbfltm1boif1~1iin:um5lltJ'Umt~1'U?1'U'Vl'U1 4. u1t~'VlB.fll'Y'l'llf.l-:J1t'U'U vimCJ~\I uw~'VlB.fll'Y'l'IJeJ\11t'U'U TEPE Online til..:id

(1) mwirri·rnm~n vrmuti..:i eJ'1..V1foni1w!Pl!'Ll1~1buunTrn..:i'Vltbtit1ub-V'1fo1111w\9lJ'Ll11~CJG'liJri1btJ'U '\I '

mn~mt'U'U TEPE Online ~1'U http://www.tepeonline.org bYim-V1~dt'U'U tJv QJ d v d tlv v

(2) fl1db'IJ1d'UflWWVll'W1 'VllJlt.Jfl.:J 'IJ1d1'1lfl1df!dbb~t'.Jfl~1fldYl1.:Jfl1dl'31fl~1611lJ11flb'IJ1dlJfl11Yl\9lJ'U1 '\I '

mlli6 ri11 brntt.nru'Y'!Yln1V1'Ul1'lmlJ-ff 'UMt1'U til..:i~t11 ud

1) t.~t1ni'Mt1U5tG'l-:iA°m1w\9lJ'Ul '

2) b~einvi'1n?1M1m1w\9lJmM1:J..J1Mci'lht&'! ..:i l'i vi~eim1:J..J~t1..:im1'1Ja..:iM'Llbt1..:i '\I '

oc:. QJ Vi.IQ.I v o c:. QJ Q.J dv

3) 11'11 b'W'Llfl11'V'l \9ll'Ll1 ~b'IJ15'Ufl11'Y'l\9lJ'Ulm b 'U'Uflld'V'll'lJ'UlMl:J..J mtm'Un11'V'l\9lJ'Ul'Vl'Vlfl n~m

tl1Vl'U11'1l 1 tl1tnei'UJ11t.J 'Vl11'161eJ'Uri€1'UW\9lJ'U1 t.~t.J'U~\911llfl1t'U1'Ufl11~'Vl~flG'IM1n1'Vl'U11'1 Lt.flt'V111'1G'lffUVl'1..:iw\9lJ'U1 '\I ~

(3) m 1tl1t bjj'Ue.J&lfl1di'Yw.i'U1 'Vlll1ti~-:i ~b-V1-r'U n1di'Yl9ll'W1~~ 1'U bnru'Y'lrn 1'l.Jdt bi1'WM1mnru'1 LL&Jt

~1:!..J11fl11'111U1Vlfl11'1LntJ'i~U~'i~~n1'iWWJ'Ul

'Vlmm VIM ~-1dhh1lJ~-1A11m ~1V11eifl11:J..J-b'1'11eN1~'U'UB'Ub 'VlB1 L uM zj,:im:uilfl11l!L ~1 t.LMn~1-:in'UM1:w?1m'V'l ' J/dd d( "ll. '~ iJi)Q) v

~'U'Vl Vl'ieJ'lJ'U111'1fldl:l..J b 11'1J€J~€J'Ub 'Vl€l'i b 'U\91'1J€J\li:.J b '1Jl'i'l.Jfl11~\9lJ'U1

s. tl1t1tJ'lJtl1 'U m1'111hhht tJ nrllitJ~u~ -:1 1'U Vim tJti-:i LJ1 t 1tJ'lJtl~1Jl:u1nm1i'Yl9ll'U1fl~ Lb&Jt~Afl1 m

'Vl1~tll'i~fl~1e.i1'U'it'U'U TEPE Online ~G'lll.Jl'i'1tl1A11:J..Jfvi11'l-r'U1uu'i~~m11.ul.'Ut111U~U~~l'Ub'U'VIU1~'1Jtl\ll'l'Ubtl~ vi't11CJnw G'l1m1ciw\9lJ'Ll11 i.1'bnl1'lfl11:J..Jn11V1~11 'Ll?11CJ..:i1'Ll bb'1t&'l1:J..J11t'1tl1fl11:J..Jfl 'll"Ucrnm'11 ~fi'ULJl"lmm V1i.11CJ..:i1'Ll

bb'1t~vii;'l'U h ~

"d· \9l eJ 'Ll'Vl 1

Fll~:U.:J '

2. ent.J '

3. ., .,

?l'lf1V1

4. c ' \>111,bV!'W'l

n .___J ?IWtJ ... .... .. .. .. ... ... b'/J\91... ..... . D ?l'Y'l:JJ . b"U\91 ... ..... ... .. .

0 m~i1t.1 LJ m vv v n

LJ ':i €l'le.J' 81tn tJ fl1'j'1 ti~ 'Wflm~1 ~ e-l81t11 CJ fl1 'j ?f fll'Ll i3i m~n ~ ~

0 " ' 1-eN e.J rl1t11 tJ m1~1tr nnw b "l.i\9l~'WV1 fll'jfi rn~n v

0 ,, '

e'.feJl'LJl tJ n 1';i6'JTW f1\l1'Ub '/Jl'ly:jt. Vlfll'j~ f1'1:J1 v

D rarn1:J1-Qb 'VlfPln

I I

......... .... .... ...... ...... .... ... )

\?! ~ 'W~ 2 ffrnJW'l'Vff]l;u'l.le:i.:Jmbb{;'l~'Uflfllm~boLJ1 Tun1TI~W.J'Ll1\9rnJ'J::::'U'U TEPE Online v '

rL! ?ffbb~-1 1Vf°Vi1t11tJ 'j \91'Vi'1bfl~8\lVld.JlCJ ./ fl'll'W'lie.N J Vl\9l ';i 'l\Wl d-Jfl'J1:JJ A \91b~'W'l.l8\l~1 'Ll:JJ1f1~ ?l\91 L\9lt.1il1,nruev1rnjtJ'J~bii'k 191..:id

5 vi111t.1~..:i :Wm111Fi\91b~t111 ~1'l'Wuh 1u';i~\9lumn~?l\91 4 Vl:JJ1CJ'1'l

3 V!:lJlCJt'i..'.J

2 'j.IJ:Jjl CJ~..'.)

' d = "' ' "' i "I v :JJl"l11d.Jfl\9H.V!'W11 'Yl'l'WeJ,'1 bU'J~V1'Ud.Jlf1

ilfn1:1JA\91b~'W'i1 W..'.l'Wtib'\l bt11~~ut.JTunm.:J

:Wm1:1JA\9lb-Mt111 ~..'.l'Wti1;u 1u'j~~\1ifat.1 m <Jtlfo1.h~ '

5 4 I 3 I

I

r

; 2 i mw5 m111?11m'jfl'/Jv.:i?,,w1n'j'l.Jw\11V1Gl'n?lm nuri1u1 i 'lJ \I I

1 \9lB-lf11'~6/.18..'.J~b .LJ1-rl.Jf11'j-¥i'J1.J'Ll1

I !

: 3 i. m1mvtm~'1:1J'/JU.:i~e:itl1~n€JL.Jff!Wll'l.l'Ll1 r-4 : fl1';ib-U'16'i1g;:uL.Jn1':ib~LJtrfl#lvin?1mt1'Yi 'Vlflb16111'11:!..lm1:w I ~ ~

' 6 : 0 ' QJ Q.I

i i\11'Wd'Wbb'U'UV1\9l~e:J'U fle:J'W-V!61'lfl1d'Wl'l.J'Ll1

2. ~1'WU1~~'¥15~1~~~~1~uu

'

l'l11lJ

biw-:itw1'1

2 ! 1 i

J

I I I

•

~

i ~ !. Pi~eibb0~bDfl?11 'JU1~ nuun1wY~cJ'W1 : ,,,_ I ci'i~u"J'W\9lei1m11~~w,im11 CJ 1·1.n

5 i n11b1,n1Jr~vn1~vd1~m ';J ~w.Jtn'1leM Call Center I ~ t (LI v ~

6 ' 'LJ'Ll;l1 eJ'W fl11'\'1\'1?. BU f1EJ'Ll -V1 s'Mf111'V'l \9bl'Ll1 bbfl ~'(J'U~ e:J'W

i fni'llmmt.Jmfo1e:i-Jm1:13 -----~'--- "

I V I ~ <:::=. ~ Q..I 'V

1 .,. b 'Wf.n'111'l11\9l1~'\1161f!6'1mA 'J eJUAfl~(9J'J,:jffl.Jf111~\.1mfll 'J 'IJ '

i \9n:1.mzj~~1'J~m 1b~tJ 'W~bbf1 ~vrtr1vfl'W1111u5u~nw 2 i m1tl1'V1m~~ 1 i.m11Hi'rv1~ hJ faE'.!~ 1 'J~'UbVJY'lw.;;i.:;15m1vr~m

. ! l u1h~t.1rw11 m t11111~l'lm1b~CJ'W1l116'1B'W '

, 3 j m1tl,,m1ii~1,1,?i ~1~m<J·::;(9J~, m,1uV11m1::;i•1nl~JtJ';J::;tJrw11.U ~ ~ ,

i I him'J~V11l11b~tJ 'Llf11 16'1B'Ll V!~Bm'JLJl)tl~"l1'W1 tivi'Ll1~ 4 ! 'iJ';l~ 1mrJ"Um1ci'.iu\9l 'JV1~eJcb u1'u1ei"lm1iJ~vthWrn·n~nrn

~ , ~

l ':hl tftm 'Llfll'JG'liJ'UG'l'Lltlfn1Wl11Vi-Ll'1Vl1"ll'VlC. \i1'Ll~ V!~B nl'J"VB I ' "' I I 6'j , Ci. .::::I ~ ~ I

· ~1 ei b'Ufl'UQJ1\91ll1~reJ'U1'111't!'ffYrn n11Amnwrn111';JtJf!tfo~ ' 'v

r b~Vl'ubnm~mii 1ri1~fl1';)~1-l €1 I <Ir /

5 4 3

I I

I I

!

f111~

h.iVJ'1'WeJb'1 '

2 1

... ... .. ....... ...... .... .... .... .... .. ... .. .... ........ ... ..... .... .. ... .. ... .. .. ..... .... ....... .. .... ... .......... ... ...............

.... .................... ....... ... ... ... .. .. ... ....... ......... ... .. .. ... ...... ... .... .. ............ ... ......... ...... ... ...... .. .... .... .. .

• . ... .... .... ....... ...... ... ... ... ...... ....... ...... .......... .... .. ...... ....... ..... ..... ... ....... ···· · ········· ····

......... .... .... ....... ..... ..... .. .... .. ...... .... ..... ... .... .... ... ......... .. ........... ........ .. .... .. ....... ... ..... . ... ..... .... .... ..

.... .. .......... ... .... ...... ... .... ...... .......... ... ... ..... ... .. .. .... ...... ...... .... ....... ... ... ... .......... .. ... ....... ... .... ........... .