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480-444-6301 STRESSMASTER www.Stressmaster.com
In1976,Dr.JimPetersen,an
Arizonapsychologistspecializ-
inginhelpingpeoplewithstress
andstressrelateddisorders
athisBiofeedackandStress
ManagementClinic,developa
stressassessmenttoolcalledthe
StressManagementQuestionnaire(SMQ).TheSMQ
wasdesignedtohelpindividualsidentifypotentialstress
"risk"areasand,then,basedupontheresultsdevelop
aninterventionprogramstoreducestressandenhance
one'sstressmasteryskills
TheinitialSMQworkedwellbutneededtoberefined,
shortenedandpsychometricallyvalidated.Ashorterver-
sionoftheSMQwasdeveloped.Itprovedtobeeasier
touseandproducedevenbetterresults.Thefirstsuc-
cessfulapplicationoftheSMQwasintheUniversityof
Arizona's"ProjectWellAwareAboutHealth"program
fundedbytheKelloggFoundation(1980).Sincethen,
theSMQhashelpedthousandsofstressed
Research
In1980,theSMQunderwentacomprehensive
validationstudyfundedbytheNationalInstitutefor
OccupationalSafetyandHealth(NIOSH).Usingstrati-
fiedrandomsamplingtechniqueswithseveralmajor
corporations,theresultwastheidentificationofseven
keybehavioral"risk"factorsorscales.
Becausestressisknowntohaveanegativeeffecton
onesbodyandhealth,afollow-upstudywasthencon-
ductedtodetermineifthesevenprimaryscalescorre-
latedwithanynegativeaffectsofstress.
The SMQ
Astratifiedrandomsampleofemployeesfromthecor-
porationswhoparticipatedinthisstudywereanalyzed
usingastatisticalprogramknownas"discriminant
analysis."Thisanalysiscomparedthosewithhighscale
scoreswiththosewithlowscores.Theresultshowed
acorrelationbetweenhighscoresandstresseffects;
thosewhoscoredhighoneormoreofthe7Stress
WarningSignScalesalsotendedtohavemorephysical
problemsthanthosewhoscoredlow.
ThesesevenscalesbecametheheartoftheSMQ.In
additiontothesevenriskfactorsfourotherinformational
scaleswherecreatedandintegratedintoSMQBooklet.
SMQ Assessmet i a Booklet
TheSMQisa34pagebookletcompletewiththe87
basicSMQquestions,ascoringandprofilingsection
anddetailedinformationabouteachofthestress"risk"
scores.TheSMQBookletcanbeusedbyanindividual
forself-explorationoraspartofasmallorlargegroup
stressmanagementtrainingprogram.TheSMQisa
flexibletrainingbookletthatassessparticipants'stress
levels,providesaprofileoftheirresultsandgivessolid
professionalinformationabouthowtodevelopstress-
masteryknowledge,skillsandattitudes.
Applicatios
TheSMQhasbeencompletedbyover600,000people
worldwide,featuredfortwoyearsonAOL'sThriveOn
HealthandOxygenwebportalsandusedinahostof
stressmanagementprogramsworldwide.Itiscurrently
beingintegratedintooneofAmerican'stophealthand
wellnesswebsitesasanon-linestressassessment.The
SMQcanbeusedinbyanyoneworkinginthefieldof
stressorstressmanagement.
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THE 11 SMQ SCALES
Assessment,likeacompass,notonlyshowswhichwaytogo,butalsoremindsuswhenwe'reoffcourse
andthenhelpsusgetbackontrack.TheStress
ManagementQuestionnaire(SMQ)isasuchaself-
assessmenttool;itassistsoneinsettingapersonal
courseforchangeandstressmastery.
ThefirstsectionoftheSMQParticipantFormBooklet
isawayforonetolearnaboutpersonalstress.Inthis
stressself-assessmentsectionapersonanswers87
scientificallydevelopquestionsabouthowfrequently
thenengageincertainbehaviors.Thesequestions
resultinstress"risk"scoresontheeleven(11)
scientificallydevelopedstress"risk"scales.Additionally,
thesescalesfallunderthreemaincategories:
7 Stress Warig Sigs
2 Stress Effects2 Stressors
7 Stress Warig Sigs Scales
TheSMQidentifieshowwelloneismasteringstresson
the7StressWarningSignsScalesandindiscovering
newmoreeffectivewaystomasterstress;theyare:
Hostility/Ager (HO)
Time Orietatio (TE)
Perfectioism (PE)
Disappoitmet (DI)
Burout (BR)
Uderachievemet (UA)
Tesio (TE)
STreSS "riSk" ScaleS
2 Stress Effects Scales
Theendproductofstressisdis-stress;eitherphysical/
emotionalorbehavioral.Sincetheeffectsofstressare
primeindicatorsofhowwelloneismasteringstress,
theseareimportantconceptstounderstand.These
scalesgiveaninsighttothedegreethatstressmaybe
affectingoneshealthandwellbeingatthistime.The
twoStress Effects scalesare:
Physical Stress Effects
Life/Work Satisfactio Scales
2 Stressor Scales
The SMQ Stressor Scales evaluatetwodifferenttypes
ofstressorsthatcanhaveanimpactonhowwellyou
feelandfunction.Learningthedifferencebetweenthese
twoconceptscanmakeadifferenceinhowwellone
mastersstress.Thetwo Stressorscalesare:
Life Evets
Hassles
Balance
Homeostasis
mastery
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SMQ - PRInT VERSIOn
The11SMQscalesarethenscoredandinterpreted.
The Participat Formisacomprehensive34page
booklettypicallygiventoaparticipantinastress
managementtrainingprogram,aspartofsmallgroup
stressawarenessprogramsorindividualincounsel-
ingorcoachingsessions.Inatrainingprogram,the
SMQcaneitherbecompletedbeforetheprogram
andbroughtintotheclass,oritcanbeadministered
attrainingprogram.
Inaclinicorcoachingsession,theSMQisgivento
theindividualandthentheresultsareusedaspartof
anoverallcoachingorcounselingsession.Thegoal
inbothcasesistohelpanindividualunderstandand
recognizehisorherstress"risk"levelsandtouse
thatinformationtodevelopwaystomasterstressat
workandhome.
TwoFormsofthePrintVersionareemployedinmost
programs;theyare:
SMQ Participat Form
SMQ Compaio Form
TheSMQ Participat Form consistof....
About The SMQ -detailsabouttheSMQ
SMQ Assessmet -87stressquestions
Scorig the SMQ-produces11SMQscalesscores
Your Stress Profile-graphs"risk"level
Iterpretig Guide -providesinformationonscales
Cotract For Chage -maximizeschange
Resources-provideshelpfulresources
2 SMQ VerSionS
TheSMQ Compaio Form
EachSMQPrintVersionbookletcomeswiththeSMQ
Compaio Form(4pp).Thisformiscompletedby
aspouse,co-workerorfriendontheParticipant.This
toolprovidesa2nd"opinion"orviewofhowwellthe
Participantismasteringstress.
TheCompanionFormisidenticaltotheParticipant
Form,howeveritdoesnothavetheScoring,
GraphingorInterpretiveGuide.TheCompanionForm
isscoredbytheParticipantandintegratedintohis/
hergraphandinterpretation.TheSMQCompanion
Formallowsparticipantstoobtainan"objective"view
ofhowothersviewone'sstressmasteryskills.
Fortrainers,aFacilitator's Maual isalsoavailable
providingdetailinstructiononhowtodesignand
implementaneffectivestressmanagementprogram.
ItdetailswaystousetheSMQinaprogramalong
withsuggestionsforactivitiesandlearningtasks.
c t im Bw t S exmps
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SMQ - On-LInE VERSIOn
ThelatestversionoftheSMQ
istheSMQ Olie Versio.
Now,theSMQcanbetakenquicklyviatheInternetthus
allowingforaneasyassess-
mentandinterpretation.
InordertotaketheOlie SMQ,eachpersonispro-
videdalinktotheassessmentwebsiteandaunique
accesscode.Theaccesscodesisusuallyprovidedby
theinstructororcounselor.Oncethecodeisentered,
onecanimmediatelybeginansweringthequestions.
Afteransweringthe87SMQquestions,alongwitha
fewdemographicitems,theresultsareautomatically
calculatedandtheresultsdisplayedinaone-page
Stress Profile.Theparticipantlearnsimmediatelyif
his/her"risk"leveloneachofthescales.
STRESSMASTERY GUIDEByclickingalinkontheStress
Profilepage,theStressmaster
Guide(PDF)isthendownload-
edandprintedforpersonalor
traininguse.TheStressmastery
Guideprovideseachperson
withdetailedinformationon
eachscale.
TheGuideisanexcellentsourceofstressmastery
strategiesandtechniquesandprovidesinsightinto
howtodealwith"at-risk"behaviorsandattitudes.
Thetrainerorcoachcanthenworkwitheachperson
toidentifygoalsandstrategiestohelpthemmaster
stressineachareaneeded.
VARIATIOnS
Multiple UsesofbothInternetandPrintVersionsare
many;suchas...
Corporate stress maagemet programs
Public stress ad welless programs
Cliics where stress is a focus of treatmet
Idividuals who wat to master stress
1:1 Couselig or Coachig
Hospital, metal health & welless ceters
As a marketig tool to help expad
As a way to measure orgaizatioal stress
TheO-Lie SMQ isveryflexibleandcanbetailored
toyourneeds;e.g.,additionalquestionscanbeadded
toprovidefeedbackonuniqueaspectsofstresswithin
acompanyororganization.Thisisparticularlyuseful
whenacompanywantstotakethepulseofagroupor
theentirecompanyonprogramsoreventsspecificto
thatcompany.
TheSMQ Resultscanalsobeaggregatedbycompany,
divisionand/ordepartmentinspreadsheetand/orgraphformat.Thisinformationcanbeveryhelpfultoyou,the
HRdepartmentand/ormanagersinidentifyingkey"risk"
areasforfuturetrainingorEAPwork.Alldataarede-
identifiedsoastomaintainconfidentialityandprivacy.
Co-Bradig-TheentireSMQSystemcanbeco-
brandedwithyourcompanyorbusinessnameand
logoontheSMQandreports.Itisagoodmarketing
practicetoaddyourlogoandbrand"look"totheSMQ
andreportsinordertoincreaseawarenessofyourown
brandandtoaddcredibilitytoyouandyourcompany.If
youworkwithacompanythatwantstheirnameoneach
SMQ,allreportsandtheStressmasteryGuide,wecan
accommodatetheirneeds,also.
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FACILITATORS MAnUAL EXAMPLE
StressmasterAssociate Program
Manyprofessionalsarelookingtoexpandtheircurrent
stressmanagementprogram,addmorerevenuetothe
bottomlineandenhancetheirownprogramswithnew
tools.
StressmasteriscurrentlyexpandingitsAssociate
ProgramintotheUK,Australia,NewZealandand
Europe.WeareseekingAssociatesinthesecountries,
includingtheUS,tohelppeopleacrosstheglobeto
learnhowtomasterstressintheirpersonallives.
Contactustolearnmoreabouthowtojoinourinterna-
tionalteamofStressmaster Associates. Keybenefits
includetheabilitytopurchaseSMQproductsatwhole-
saleandreselltoyourclientsorthepublic,marketing
assistance,websitedevelopment,increasecredibility
andtheabilitytogrowandexpandyourstressmanage-
mentpractice.Ourprogramcandramaticallyincrease
yourrevenuesandexpandyoursalesthroughmarketing
andadvertising.
Ifrequested,wecanevenhelpyoudesignaneffec-
tivemarketingcampaign.Significantincomecanbe
achievedbyresellingOnlineSMQ'sinquantitytocor-
porations,governmentalagencies,non-profitorganiza-
tions,hospitals,wellnesscentersandmore.Because
wecanprovideunlimitedOnlineSMQ,thepossibilities
areendless.
assts Pm
Theinvestmentisminimalandthebenefitsareexcep-
tional.DownloadourASSOCIATESBROCHUREfor
moredetailsorcontactusdirectlyat480-444-6301.
Stressmaster Public Speakig
Stressmastercanprovideyourorganizationorcompany
withanexperiencedprofessionalspeaker,workshop
leader,orprogramfacilitator?Dr.JimPetersen,oneof
ourStressmasterAssociatesandourownteamoftrain-
ersarereadytoassistatanytime.Ourpresentations
aretimely,fun,informativeandup-to-datewiththelatest
informationonstressandstressmastery.Inaddition,we
cantailoredaprogramtomeetyourspecificneeds.
Stressmastercanalsocanprovidean"in-house"
Train-the-TrainerprogramforyourHRandTraining
Departmenttohelpyourteamdeveloptheskillsand
knowledgenecessarytoconductahighqualitystress
managementprogram.And,ifatotalcompanywide
stressassessmentisneeded,wecantailoronetomeet
yourneeds.
http://stressmaster.com/http://stressmaster.com/pdf/Facilitators%20Manual_TableofContents.pdfhttp://stressmaster.com/associate.htmhttp://stressmaster.com/pdf/associatebrochure.pdfhttp://stressmaster.com/pdf/associatebrochure.pdfhttp://stressmaster.com/pdf/associatebrochure.pdfhttp://stressmaster.com/pdf/associatebrochure.pdfhttp://stressmaster.com/associate.htmhttp://stressmaster.com/pdf/Facilitators%20Manual_TableofContents.pdfhttp://stressmaster.com/ -
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Ftts Mu
SMQ Facilitators Maual
Stressmaster'steamofprofessionalshavebeen
conductingstressmanage-
mentprogramsformany
years.Withourknowledge
andexperiencewehave
designedanddelivered
stressmanagementpro-
gramsforlocalclinics,well-
nesscenters,governmental
agencies,non-profitorganizationsandmultinational
corporationsandorganizations.Wehavepresentedto
thousandsofindividualsfromgrouptrainingsessions
tomulti-dayworkshopsandconductednumerous1:1
counselingandcoachingsessionswithstressedindi-
viduals.Weunderstandthechallengesofstresswithin
theorganization.
WedevelopedtheFacilitator'sManualfortrainers,
consultantsandHRDprofessionals,baseduponour
"realworld"experiencewithuseoftheSMQinthebusi-
nessandgovernmentalarenas.Thismanualprovides
specificguidelinesandinformationtoeithera)createa
newStressmasteryprogramorb)toassistexperienced
trainersintheapplicationandintegrationoftheSMQ
intotheirownuniqueprograms.
Inaddition,theFacilitatorsManualcontainsdetailsofhowtouseandintegratedtheSMQintovirtuallyany
stressmanagementprogram.Forindividualsnewto
stressmanagementprogramming,theManualwillpro-
videtemplateforyouruse,alongwithspecificsforwhat
toincludebaseduponthelengthoftheprogram.The
Manualcontainsgroupandindividualexercises,asec-
tiononmanagerialstressandmuchmore.
TheFacilitator'sManualprovidesdetailsonhowtouse
theSMQeffectivelyandefficientlyinanystressman-
agementprogram.
Facilitator's Maual Table of Cotets:
Ch 1 - Desigig A Stress Maagemet Program
Ch 2 - About Stress
Ch 3 - Stressors, Stress Respose & Stress Effects
Ch 4 - Seve Stress Warig SigsCh 5 - Stress Self-Assessmet
Ch 6 - Stressmastery Strategies
Ch 7 - What To Do With High SMQ Scores
Ch 8 - Maagers ad Stress
Ch 9 - Refereces
Ch 10 - Cotract for Chage ad Score Card
InadditiontotheFacilitator'sManual,weprovide
ourAssociateswithaStressmasterPowerPoint
Presentation.ThisPowerPointisprovidedtohelptrain-
ersorpresentershighlightkeyelementsoftheprogram.
Weareavailableforassistancebyphoneoremailto
helpyoutousetheSMQaseffectivelyaspossible.To
seemoreoftheFacilitatorsManual,clickhere...
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Ive bee usig the SMQ for over the last 14 mothsad have give it to about 750 people. It has bee extreme-ly useful i our Stress Maagemet Program ad Ivereceived much positive feedback from the Participats.Some remarks have bee:
The (SMQ) guide has helped me chage my life.
I get better isight every time I go through the Report adGuide.The SMQ helped me kow myself a lot better. Im a bettermaager because of that.
These remarks make me feel good about the effectiveessof the istrumet as we apply it i the Stress MaagemetProgram.
PD - Traiig Psychologist for a large State Agecy
I have been reading my "HIGHS" (scores on the SMQ) andI thank you for hitting it on the head. My anger, time urgency,
tension highs describe me perfectly. I will be using the info tak-
ing it to my group counseling sessions for discussion input.BF-NewPortRichey
The large number of advisors who turned out for thepresentations (by you) and the enthusiastic response to the
material presented attests to the excellent job you did! (And)...
we heard nothing but compliments on the programs beingcon-ductedfortheadvisors.
JTN-NationalLawEnforcementCounci
I am oe of a small team of Traiig & Developmetcosultats here at Capita who provide a umber of stad-aloe courses i additio to our more bespoke cosultacywork. Oe of these courses is Peak Performace UderPressure - desiged to help people to uderstad a littlemore of the ature of stress, their stressors, their stressrespose, ad explorig prevetative measures ad copigmechaisms.
The SMQ is used withi the cotext of this course. Del-egate feedback has bee uiversally very positive, ragigfrom the beet of havig oe's self-awareess reiforced,through to some real epiphaies.
O a persoal ote, I have foud the SMQ to be a robust,iformative tool, based o soud theory ad practice. I amdeitely a advocate of the Stressmaster philosophy!
JL (UK Cosultacy)
Thiswasoneofthemostvaluableinvestmentswehavemadeavailableforouremployees.
Jim,
I just got ished lookig over the materials to the SMQ ad
I have to say that I am quite impressed. There is a place for
this o a global level for sure. At the very least for people i
the health care world as a staple istrumet... I just wated
you to kow that you really did a great job with this. The
etire package is brilliat. (Later) I took the SMQ. I am sure
that you will ot be surprised to kow that, I was impressed
o rst sight.
Lawrece F. (Licesed Psychologist - nY ad CA)
Whathasconsistentlybeencommentedoninregardtothe
SMQistheparticipantsseeinghowtheircompanionsratethem,
comparedtotheirownselfevaluations.Longer-termmarried
couplestendtomirroreachotheronthegraph,whilethereare
oftenbigdisparitiesbetweenselfandcompaniononthosein
lessstructuredrelationships,orlessintimaterelationships(i.e.
siblings,friends,co-workers).Also,manyremarkedthattheydid
notknowtheywereasaffectedbystressuntilseeingtheSMQ.Ithinkstressisabadgeofhonoramongsome--ifyouarenot
stressed,youarenotworkinghardenough.TheSMQallows
themtoseetheimportanceofbalancebetweenwork/homeand
theneedfordecompression"me"time.IthinktheSMQhas
beenagreateducationaltoolinthefactthatparticipantsrealize
thatstressismoreofanenemyofproductivity(professionally
andpersonally)thentheyhadpreviouslybelieved.
OneofthekeyareaswefocusoninourDistrictManagertraining
isfortheparticipantstonotonlyaddresstheirstress,butalso
helptheirdirect-reports(StoreManagersandCSRs)withstress.
Asmentioned,thisremainsaverypopularcourse.Rightnowweareprojectingabout50participantsthisyear,butthereisa
possibilitywewillofferthisaspartofastand-aloneprogram(as
opposedtoablockofinstructionina5-daycourse).
Chris
LargeConvenienceStoreChain
Followingisasummaryoftheparticipant(60+SeniorPart-
nersataBig5AccountingFirm)evaluationsyoureceivedas
aninstructorforourrecentsessionofManagingStress,heldin
Houston.
Out of a possible score of 5 with 5 beig most favorable...
Prepared 4.50
Clarity of Iformatio 4.21
Istructor Kowledge 4.71
Iterest i Studet Success 4.43
Respose to questios 4.29
Desire for more 4.21
Overall 4.24
These results reveal a strog, positive view of the program.
Seior Parter - Big 3 Accoutig Firm
WhaT PeoPle are Saying!
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hw t od t SMQ
ToordertheSMQgoonline(clickbelow)togetthelatestpricing.However,ifyouhaveaspecialneed,largeorderor
wanttotailoryourordertoyouruniqueneeds,pleasecontactusdirectly.Followingisanexampleofcostsassociated
withvariousquantitiesforOnlineandPrintVersionsoftheSMQ.Stressmaster guaratees your satisfactio. If are ot
happy with our products for ay reaso, please retur uused materials for a refud.
SMQ - PRInT VERSIOn SETS
EachSMQSetincludes:1 SMQ Participat Form (34pp)&1SMQ Compaio Form
2 for 1 SMQ Set* - new Cliets Oly @ $21.95/ea
1-24-SMQSets* @$17.95/ea
25-49-SMQSets* @$16.95/ea
50-99-SMQSet* @$15.95/ea
Callforaquantityquote.
SMQ - OnLInE ASSESSMEnTS
EachOlie SMQincludes:1 admiistratio + Stressmastery Guide - 28pp (PDF)
1-24-On-lineSMQs @$12.95/ea
25-49-On-lineSMQs @$10.50/ea
50-99-On-lineSMQs @$9.25/ea
ForpricingonlargerquantitiesorforAssociatepricingpleasecall480-444-6301
FACILITATOR MATERIALS
1FacilitatorsManualOnly-(DownloadOnly) =$65.00
1FacilitatorsKit* =$125.00
* FACILITATORS KIT InCLUDES:
1FacilitatorsManual-PDF 1StressmasterPowerPointPresentation(PDF)
CallStressmasterat480-444-6301toplaceorderSkype:thestressmaster
c h
t od t
SMQ o
To seeSMQ
ExampleClick Here
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