scrumday 2014 - pollinisation croisée avec la communauté des designers par pierre hervouet

Polonisation croisée avec la communauté des designers ?

RETOUR D’EXPÉRIENCE Beirut Service Jam - Mars 2014

Faisons connaissance

Contrôleur de Gestion (avant) Agilitator (depuis 2009)Coach, Trainer

Pierre Hervouet

Graphic Designer (avant)Design management (depuis 2009)

Joumana Mattar

Qui connait?

Global Service Jam?

Qui connait?

Le bottleneck game?

Qui connait?

Le design management?

Qui connait?

L’application POP?

Qui connait?

Le perfection game?

Qui connait?

La carte d’empathie?

Qui connait?

Le Liban?

Qui connait?

Les persona?

Qui connait?

Scrum?

Qui aime les donuts?

Qui connait tout cela?Global Service Jam?

& Le Design management?& Le Bottleneck Game?& Le perfection game& Application POP?

& La carte d’empathie?& Les persona?

& Le Liban?& Scrum?

Global Service Jam 2014100 cités I 2000 Jammers I 48 heures

Prototype Vs

Presentation

Working software Vs

Documentation

Set Up

AGILE

SERVICEDESIGN

EVALUATION BSJ

AGENDA

JOUR 1Le Theme (Forming)

JOUR 2Connaissances & prototypes

(Forming/Storming )

JOUR 3Prototypes & Livraisons

(Storming/Norming)

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER EXPERIENCE STRESS EXPERIENCE WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

• Co-création• Processus émergent• Doing not Talking• Jeux• L'utilisation de l'espace

dans le processus créatif

• Bodystorming

• Trop de Fun• Confusion:

Le thème !!!

AGILE

SERVICEDESIGN

POST-ITS

BRAINSTORMING+ REGROUPEMENT

TEAM DEBRIEF

UNSTUCK JARRE

GSJ

BODYSTORMING

ICEBREAKERS

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

Analyste

Designer

UX designer

Règles du jeu

Testeur

Client

=

Mesures:# Paires de bateaux et chapeaux# feuilles consommeesNiveau de stress

Développeur

Analyste

Designer

UX designer

EXEMPLE DE RESULTAT

Testeur

Client

Développeur

Mesures:# Paires de bateaux et chapeaux = 0# feuilles consommees = 15Niveau de stress

5 Focus Step

0 – Quel est le but?1 – Trouver le bottleneck 2 – Focus du bottleneck (Exploit)

3 – Support du bottleneck (Subordinate)

4 – Augmenter les capacités du bottleneck (Elevate)

5 – Recommencer6 – Changer le système

Pascal Van Cauwenberghe Portia Tung

Botteleneck game dans une service Jam?

More info: Bottleneck gamehttp://www.agilecoach.net/coach-tools/bottleneck-game/

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

User journey map

AVANT APRESPENDANT

FRONTLINE

BACK OFFICE

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

Découvrir la réalité du point de vue du consommateur

• L’observation dans le contexte• Ouverte et non directive• Exhaustive• Comportementaliste

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

POP PROTOTYPE ON PAPER

Dessiner Photographer Simuler

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

• Réappropriation des outils• Diversité des personnes• Recherche sur le terrain• Dynamique de groupes• La participation des

mentors• L’utilisation de multiples

outils d’expérimentation

• Mentors prenant le leadership

• Attachement l’idée initiale, difficulté de prototyper

• L’effet Ikea • Processus de décision• Décision sur le contenue• Parking

AGILE

SERVICEDESIGN

BOTTLENECK

POP

WALKTHROUGH

ETHNOGRAPHIE

USER JOURNEY MAP

CARTE D’EMPATHIE

DYNAMIQUEDES GROUPES

Pas d’energizer… mais on danse “Cause we’re happy!”

HAPPY VIDEO avecNew York Service Jam

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

PERFECTION GAME

1. Demander aux personnes si elles veulent jouer?2. Décrivez la situation / produit à améliorer3. La personne donne un chiffre entre 0 et 10

1. Ce que j’aime c’est…2. Je que j’ajoutera pour atteindre 10 c’est…

RECOMMANDATIONS• L’ échelle traduit plus un niveau d’amélioration

possible qu’un jugement de valeur• Dire ce qu’on ajouterai pour attendre 10, de façon spécifique• S’abstenir de dire ce qu’elle n’aime pas• Le demandeur écoute sans commenter• Le demandeur est libre de faire ce qu’il veut des

commentaires

Réferences http://www.hanoulle.be/2010/07/perfection-game/http://www.perfectiongame.org/#learn_more

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN STARTUP WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS WALKTHROUGH PARTAGE PERFECTION GAME

Dynamique de groupe

Réference: Bruce Tuckman

Forming

Storming

Norming

Performing

• L’évolution des groupes• Diversité des projets• Les présentations• La fierté et le sentiment

d’appartenance• La multi-compétence• Un vrai mixte

• Internet connexion• Difficulté de faire

des itérations • Prototype /

présentation• Tendance à rester

dans sa zone de confort

AGILE

SERVICEDESIGN

PERFECTION GAME

COMFORT ZONE

OUI ET

AGILE ICEBREAKER DESIGN TIME BOX FUN BODY STORMING ITERATION BRAINSTORMING DESIGN CLUSTERING PERSONA AGILE FORMING NORMING DESIGN STORMING PERFORMING DEBRIEF TEAM TOOL SPOON USER JOURNEY MAP MENTORING ETHNOGRAPHIE FEEDBACK DESIGN BOTTELENECK GAME FUN PROTOTYPE LIBAN CARTE D’EMPATHIE PLATEFORM DESIGN DANS LA RUE DESIGN WEEK-END TEST EQUIPE POP EMOTION SKYPE DESIGN DONUTS ENERGIZER PROTOTYPAGE EXPERIENCE STRESS EXPERIENCE PARTAGE PERFECTION GAME

Q/R

OUI ET …

MERCI

BIBLIOTHÈQUE COMMUNE

BIBLIOTHÈQUE DESIGN MANAGEMENT