about unilever presentation
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ABOUT UNILEVERINTRODUCING UNILEVER
CREATING A BETTER FUTURE EVERY DAY
Unilever is one of the world’s leading suppliers of fast-moving consumer goods. Our products are sold in over 190 countries and used by 2 billion consumers every day.
OUR MISSION
• We work to create a better future every day.
• We help people feel good, look good and get more out of life with brands and services that are good for them and good for others.
• We will inspire people to take small everyday actions that can add up to a big difference for the world.
• We will develop new ways of doing business with the aim of doubling the size of our company while reducing our environmental impact.
OUR PEOPLE
• We aim to create an environment in which all employees can fulfil their potential.
• Unilever is one of the world’s most culturally diverse companies.
FAST FACTS - 2011
• 171,000 employees at the end of the year
• 55% of our business comes from emerging markets
• €1 billion invested in R&D worldwide
• 190 countries in which our products are sold
• 8 nationalities on our board of directors
STRATEGIC FOCUS
OUR COMPASS STRATEGY
We aim to double the size of our company while reducing our environmental impact
The Compass provides a blueprint for success by identifying what we must do to win share and grow volume in every category and country.
UNILEVER’S GROWTH PRIORITIES
Our ambition is to win share and grow volume in every category and country.
WINNING WITH BRANDS AND INNOVATION
• Deliver superior products, design, branding and marketing.
• Bigger, better, faster innovations.
• Appeal to more consumers across needs and price points.
WINNING THROUGH CONTINUOUS IMPROVEMENT
• Lean, responsive and consumer-led value chain.
• Drive return on brand support.• Agile, cost-competitive
organisation.
UNILEVER’S GROWTH PRIORITIESCONT…Our ambition is to win share and grow volume in every category and country.
WINNING IN THE MARKET PLACE
• Lead market development.• Win with winning customers.• Be an execution powerhouse.
WINNING WITH PEOPLE
• Organisation and diverse talent pipeline ready to match our growth ambitions.
• Performance culture which respects our values.
• Leverage our operating framework for competitive advantage.
THE UNILEVER SUSTAINABLE LIVING PLANWe have long been working and reporting on our impact on society and the environment. Our Sustainable Living Plan brings together all this work and sets many new targets.
Our Sustainable Living Plan will result in three significant outcomes by 2020:
• We will help more than 1 billion people take action to improve their health and well-being.
• We will halve the environmental impact of the making and use of our products.
• Source 100% of agricultural raw materials sustainably.
IMPROVING HEALTH AND WELL-BEINGFrom our earliest days we have sought to meet people’s need for good health and hygiene.
By 2020 we will help more than a billion people improve their hygiene habits and bring safe drinking water to 500 million people.
Using globally recognised dietary guidelines, we continually work to improve the taste and nutritional quality of our products.
By 2020 we will double the proportion of our portfolio that meets the highest nutritional standards, helping hundreds of millions of people achieve a healthier diet.
REDUCING ENVIRONMENTAL IMPACTOur aim is to halve the environmental footprint associated with the making and use of our products by 2020.
By 2020 we aim to:• Halve the greenhouse gas
impact of our products across the lifecycle
• Halve the water associated with the consumer use of our products
• Halve the waste associated with the disposal of our products
ENHANCING LIVELIHOODS
We work with hundreds of thousands of smallholder farmers, small-scale distributors and micro-entrepreneurs.
Our goal is to link 500,000 smallholder farmers into our supply network.
We will help to improve their agricultural practices and enable them to supply into global markets at competitive prices.
We will increase the number of Shakti entrepreneurs – our door-to-door selling operation in India – that we recruit, train and employ from 45,000 in 2010 to 75,000 in 2015.
OUR CORPORATE PURPOSE
Our deep roots in local cultures and markets around the world give us our strong relationship with consumers and are the foundation for our future growth. We will bring our wealth of knowledge and international expertise to the service of local consumers – a truly multi-local multinational.
Our long-term success requires a total commitment to exceptional standards of performance and productivity, to working together effectively, and to a willingness to embrace new ideas and learn continuously.
To succeed also requires, we believe, the highest standards of corporate behaviour towards everyone we work with, the communities we touch, and the environment on which we have an impact.
This is our road to sustainable, profitable growth, creating long-term value for our shareholders, our people, and our business partners.
OUR VALUES
• Our Values guide our people in the judgments, decisions and actions they take every day
• They underpin everything we say and do
OUR VALUES
OUR VALUES
PERFORMANCE
SCALE AND GEOGRAPHICAL REACH
THE AMERICAS
• €15.3 billion turnover• 0.4% underlying
volume growth • 33% of group turnover
WESTERN EUROPE
• €12.3 billion turnover • -1.2% underlying
volume growth• 26% of group turnover
ASIA, AFRICA, CENTRAL & EASTERN EUROPE• €19 billion turnover• 4.5% underlying
volume growth• 41% of group turnover
2011 turnover €46.5 billion
CATEGORY HIGHLIGHTS IN 2011
HOMECARE •Turnover of €8.2 billion•Underlying volume growth of 2.2%
FOODS• Turnover of €14 billion• Underlying
volume growth of 1.2%
PERSONAL CARE• Turnover of €15.5
billion• Underlying
volume growth of 4.2%
REFRESHMENT• Turnover of €8.8 billion• Underlying
volume growth of 1.4%
UNILEVER FINANCIAL PERFORMANCE
* Restructuring, disposals and one-off items** Continuing operations
Year 2011 2010 2009 2008 2007Underlying sales growth % 6.5 4.1 3.5 7.4 5.5Turnover (€ billion) 46.5 44.3 39.8 40.5 40.2Operating profit (€ billion) 6.4 6.3 5 7.2 5.2Operating profit before RDIs* (€ billion) 6.6 5.9 5.9 5.8Net profit** (€ billion) 4.6 4.6 3.7 5.3 4.1Net cash flow from operating activities (€ billion) 5.5 5.8 3.9 3.9
LOCAL ROOTS WITH GLOBAL SCALE
LOCAL ROOTSOur deep roots and early engagement in D&E markets give us invaluable consumer insight:
•Understanding of the local consumer.•Brands and products across a wide range of income levels.•Critical mass on the ground.•Corporate reputation with local stakeholders and talent pool.
GLOBAL SCALELeveraging our scale brings us advantages over local competition:
•Global portfolio of brands and categories.•Dedicated R&D investment.•Shared values and standards of behaviour.
CATEGORIES, BRANDS AND CLUSTERS
UNILEVER’S PORTFOLIO OF CATEGORIES
30% FOODS
33% PERSONAL CARE
19% REFRESHMENT
18% HOMECARE
OUR € 1 BILLION BRANDS
CATEGORIES AND CLUSTERSCLEAR, DISTINCT, COMPLEMENTARY ROLES
CATEGORIESDeliver global platforms
Responsible for:• Brand development• Innovation• Research and
development
Accountable for:• Medium/long-term market
share• Brand health• Innovation metrics• Category value creation
CLUSTERSExecute on the ground
Responsible for:• Managing the business• Deploying brands and
innovations• Customer management
Accountable for:• Short-term market shares• Growth• Profit• Cash flows
“INSPIRATION EVERY DAY
Working closely with chefs and caterers in 74 countries Unilever Food Solutions helps achieve the critical balance between impressing guests and making a profit, and addressing the important food issues that have been identified by consumers.
OUR BRANDSGlobal brands: Knorr, Lipton and Hellmann’sLeading positions in dressings, sauces, seasonings, sauces, soups, desserts and tea.
OUR PEOPLE4,500 employees, of which:• 3,600 sales people• 230 chefs
EssenceInspiring chefs to
satisfy their guests every day
OUR CHEFMANSHIP
Our unique DNA that is a key point of differencefor us. We put Chefs at the heart of everything we do.
OUR SERVICES
Thee areas that help boost our relevance to operators
• Your Guest (Understand more about their guests)• Your Menu (Deliver nutritious, healthy and profitable menus)• Your Kitchen (Keep their kitchen efficient and thriving )
THE SUPPLY CHAIN
MANUFACTURING
*2008 is the Manufacturing (Project Neutral) baseline in-line with USLP baseline
20% less CO2
per tonne of product
17% less water
per tonne of product
40% less waste
per tonne of product
2008 Baseline
2009 2010 2011 2008 Baseline
2009 2010 2011 2008 Baseline
2009 2010 2011
H2O Actual Waste ActualCO2 Actual
2.79 2.64 2.59
2.18
5.665.21 5.19
4.6
1.51
1.21 1.25
0.88
0.61
1.060.63
CUSTOMER PARTNERSHIPS
Unilever manages a number of partnerships globally.
CONSUMERS
Our top 12 brands all have sales of more than €1 billion. Around €6.1
billion invested in advertising and promotion.
2 billion consumers use a Unilever product every day.
€1 billion invested in R&D.
INNOVATION
INNOVATION DRIVING GROWTH
• €1 billion invested in R&D in 2011
• More than 300 new patent applications filed each year
• A portfolio of more than 20,000 patents and patent applications
INTEGRATED R&D
• More than 6,000 R&D professionals
• Six key R&D sites delivering groundbreaking technologies: Bangalore (India), Colworth (UK), Port Sunlight (UK) Shanghai (China), Trumbull (US), and Vlaardingen (NL)
• 31 major development centres developing and implementing product innovations
• 92 locations around the globe with R&D teams implementing innovations in countries and factories
REXONA FOR WOMEN WITH MOTIONSENSE TECHNOLOGY
Wrapping fragrance up in tiny bundles that open when the body moves
LIPTON TEA
Extracting and preserving essence of freshly picked tea leaves
TRESEMMÉ LAUNCH IN BRAZIL
Less than six months after the acquisition completed
BIGGER AND FASTER INNOVATIONS
STRUCTURE
LEGAL STRUCTURE AND GOVERNANCEUnilever was formed in 1930 from two companies: Margarine Unie and Lever Brothers.
It was a full business merger, operating as a single business entity.
Two separate legal parent companies have been maintained:Unilever NV (Netherlands) andUnilever PLC (UK)
This works through an equalisation agreement and other contracts between the two companies.
Margarine Unie (Netherlands)
Lever Brothers (UK)
A GLOBAL MANAGEMENT TEAM
Geneviève Berger
Chief R&D Officer
Harish Manwani
Chief Operating
Officer
Doug Baillie
Chief HR Officer
Paul PolmanChief Executive Officer
Jean-Marc HuëtChief
Financial Officer
Keith WeedChief Marketing
and Communications
Officer
Dave LewisPresident,
Personal Care
Jan ZijderveldPresident,
Europe
Kevin Havelock President,
Refreshment
Antoine de Saint-
Affrique
President, Food
Kees Kruythoff
President, North
America
Alan Jope
President, North Asia
Pier Luigi SigismondiChief Supply Chain Officer
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