simplicity day 2014 - la mobilité aujourd'hui....et demain?

23
SEPTEMBER 19, 2014 | SLIDE 1 | LA MOBILITÉ : AUJOURDHUI ET DEMAIN I MPACT SUR LE BUSINESS ET L’IT DIRK SLACHMUYLDER

Upload: realdolmen

Post on 02-Dec-2014

79 views

Category:

Business


0 download

DESCRIPTION

Vision de la mobilité par HP , Dirk Slachmuylder, Country Director Printing & Personal Systems BeLux

TRANSCRIPT

Page 1: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

SEPTEMBER 19, 2014 | SLIDE 1|

LA MOBILITÉ : AUJOURD’HUI … ET DEMAINIMPACT SUR LE BUSINESS ET L’IT

DIRK SLACHMUYLDER

Page 2: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2

The confusion of words

A quick clarification

is NOT MobilityMobileenables

Page 3: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3

PKO Bank Polski S.A., largest universal bank in Poland.

Combination with POS & ATM’s allows

• the withdrawal from an ATM without a bank card.

• The withdrawal via a unique code (SMS or Email)

A child needs money …

Page 4: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4

Gartner Top 10 Strategic Technology Trends for 2014• Mobile Device Diversity and Management

• Mobile Apps and Applications

• The Internet of Everything

• ..

• ..

• The Era of Personal Cloud

• ..

• ..

• ..

• ..

Page 5: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

newThe new style of ITThe

Styleof

Page 6: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6

The New Style of IT

Cloud SecurityBig DataMobility

Page 7: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7

A changing world and DEVICES are part of it…..A changing world …

Page 8: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.8

The Enterprise transformation will continue with…

The Internet Of ThingsOf Everything !

Page 9: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9

Mobility Great Opportunity1990 1995 2000 2005 2010 2015 2020

•Wi-Fi-enabled devices•Push email

iOS, Android

•Consumer devices•Mobile apps•App Store•BYOD

Tablets

• iPad• Larger screens•More complex apps

1B100M

Windowstablets

Devices

Text

Touch

Digital phones

iPhone era TabletsUnconnected era Digital phones Blackberry era

Text / Stylus

•Motorola MicroTAC

•Palm Pilot

Analog phones & PDAs

WiFi-connected notebooks

•Nokia 9000

Blackberry OS

•Built-in modems

Tethered connectivity •Built-in WiFi radios

Wireless connectivity

Dial-up notebooksUnconnected PCs

4GNetwork 2G 3G1G

Cloud (IaaS)

2020

100BMobile devices

Wearables•Sensor-enabled devices

Device ubiquity• Intelligence/ connectivity is

default on new devices

Voice

Gestures Brain waves?

Wearables The connected world

10B

• Rapid adoption of tablets driving PC convergence and true enterprise mobility applications

• Mobility becoming ubiquitous

• In conjunction with cloud and analytics/big data. Mobility is shaping the New Style of IT

Cloud ServicesRise of the Internet SaaS, VirtualizationInfrastructure

Connected car

M2M

Page 10: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10

Mobility is top of mind for global CIOs

Source: Accenture 2013 CIO Mobility Survey

34% indicated Mobility is top priority for the coming year

73% believe Mobility will impact their business as much, or more than, the Internet of the late 90s

84% said Mobility would significantly improve customer interactions

46% plan to make changes in their business processes, workflow and employee roles to better incorporate Mobility in their business

30% plan to invest more than a third of their discretionary IT budgets on Mobility

Importance of mobility

Reasons for mobility

Out of 400 global CIOs surveyed…

Investment in mobility

58% already have a formal Mobility strategy

Page 11: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11

Mobility Maturity Model

Stage 0

Mobile Chaos

• No clear strategy

• Isolated projects

• Experimentation

Stage 1

Mobile Silos

• Some department mobile strategies

• Structured projects

• Direction set by each team (often different)

Stage 2

Mobile Bus Units

• Business Unit Mobile Strategy

• Mobile B2C and B2E programs to achieve BU goals

• Test and release automation is key

Stage 3

Mobile Enterprise

• Enterprise Mobile Strategy

• Clear BYOD policies

• Enterprise B2C/B2E mobile programs aligned across BUs

• Enterprise architecture supports mobile channels

• Analytics and proactive monitoring define decisions

User demand, cost escalation and risk mitigation

Mobility tasks are outsourced Mobility is brought in-house

Page 12: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12

Need to minimize the riskin order to avoidleakages due to applications

Use data to transform themin actionableitems

Need to actrapidly and create an adaptive infrastructure

Competitiveadvantage is not based on size & scale anymore –well on expertise

Mobility Maturity Model

Stage 0

Mobile Chaos

Stage 1

Mobile Silos

Stage 2

Mobile Bus Units

Stage 3

Mobile Enterprise

Expertise | Agility | Insights | Security

Page 13: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13

Vertical Mobility Opportunities

AIRLINES• Optimize pilot efficiencies in the air

and on the ground• Modernise in-flight crew tasks• Streamline communications with a

dispersed workforce• Maximize ancillary revenues –

e.g. inflight shopping• Delight customers• Empower flight attendants with

detailed passenger information• Provide a modern inflight

entertainment experience

RETAIL• Delight customers• Arm sales associates with detailed

product information• Facilitate smooth cross-selling and

upselling• Empower associates to close sales

efficientlyIncrease efficienciesAnalyze customer buying patterns

• Communicate and collaborate internally in real-time

• Streamline stocking and ordering tasks

RETAIL BANKING• Strengthen customer relationships• Arm sales associates with detailed

product information and customer data• Simplify account opening and

maintenance processes• Serve customers wherever they are• Arm financial advisors with decision

support• Increase efficiencies• Deliver a single view of enterprise risk• Liberate staff from their desks

HEALTHCARE• Providing informed Medical decisions• Delivering first class patient care and

treatment • Maintaining patient data integrity• Leveraging Medical technology to

deliver solutions and treatment across areas of healthcare delivery

• Reduce patient waiting times • Communicate and collaborate in real

time across all medical procedure operations – e.g. A&E to Outpatient

What is driving the Mobility conversation in vertical markets?

Page 14: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14

AIRLINE MOBILITY

TERMINAL

AIRLINE OPERATIONS

COCKPIT

ABOVE THE WING

BELOW THE WING

IN-FLIGHT ENTERTAINMENT (IFE)Personalize passenger experiences with modern In-flight entertainment tools. Adopt flexible IFE with simple deployment & management

ONBOARD SERVICEHelp flight crew improve customer service, boost productivity, increase in-flight sales. Give crew insight to passenger history & preferences

MAINTENANCEMaximize below-the-wing maintenance & operational efficiencies. Rugged devices. Create efficiency with digital forms, manuals and plans

ABOVE THE WING

ELECTRONIC FLIGHT BAGHelp pilots maximize efficiencies on the ground and in the air. Replace flight bags, EFB devices, and laptops with thin, light professional devices.

CURB SIDE EXPERIENCEDeliver best-in-class customer service to premium passengers. Use insight to the profile of passengers – history, preferences etc.

QUEUE BUSTINGConnect with premium passengers and provide a first class service. Mitigate the waiting time for passengers in check in or lounge queues.

TERMINAL

CREW SCHEDULINGEnsure crew are provided with all operational and flight details ahead of time on mobile devices. Provides access to passenger manifest, route details etc.

FLIGHT INFORMATION DISPLAYSEnsure clear and up to date communication with your passengers, either in the terminal or in the Airline lounge

TERMINAL

Page 15: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15

RETAIL MOBILITY

ASSISTED SALESProvide instant access to product information through associates’ devices. Give associates insight into customers’ purchase history and loyalty program data.

STORE OPERATIONSDeliver real-time account and sales data that reps need to maintain brand appearance and keep shelves stocked.

MOBILE POS (mPOS)Reduce check-out wait times with “line busting” mobile cashiers who can scan barcodes and swipe credit cards on the tablet.

POINT OF SALE

STORE ROOM

STORE OPERATIONSManagers track and replenish inventory from in store. Increase store managers’ floor time and monitor store KPI’s in real time.

F&B OUTLETSMobile devices can be used by servers to help capture customer orders and requests and feed real time to the kitchen and also for inventory management.

RETAIL EXECUITONGrant seamless access to sales history, inventory levels, and warehouse availability. Enable “On the Go” communication and collaboration with LOBs.

SHOP FLOOR

BACK OFFICE

CUSTOMER SERVICE

CUSTOMER REFRESHMENT

Page 16: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.16

RETAIL BANKING MOBILITY

WELCOME DESK

ASSISTED SERVICEPersonalized engagement with the customer to review products and offerings to suit customers needs. Utilize touch screen capabilities.

TELLER SERVICETellers are freed up from cash handling and can focus more on selling activities . Integrated with a “360 Pop-up on Arrival” display tailored to the customers profile

PERSONALISED SERVICE1 to 1 personal experience for more specific banking needs. Leverage Mobile devices to display customers financial profile – ensure informed sell

DIGITAL SIGNAGECommunicate directly and dynamically with customers. Update on latest offers, exchange rates or general communications.

QUEUE BUSTING“Meeter & Greeter” approach the customer using a tablet device capturing details from Bank Card and then handled accordingly. High net worth prioritized.

SELF SERVICECustomer swiping their credit card at a self service kiosk can then be appropriately dealt with based on identified customer type, profile and transaction type.

ENTRANCE LOBBY

BRANCH WALLS

CUSTOMER SERVICE ZONE

TELLER ZONE

OPEN AREA

Page 17: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.17

HEALTHCARE MOBILITY

OUTPATIENT

CLINICAN SCHEDULINGProviding Clinicians with a mobile devices allows them to roam more freely around a ward, always ensuring they have real time patient data and schedules

WARD MANAGEMENTIn A&E, mobile devices can be used to capture patient data on arrival. This data is then cascaded throughout the treatment process and follows the patient.

OPERATING THEATREUtilize tablets that can be displayed or affixed in the OR to give surgeons access to data, manuals or input to other areas of a hospital inc. real time notes.

BED SIDE SYSTEMSPersonalize patient experiences with modern bedside entertainment tools. Device can be used to communicate out as well as receive messages.

AFTER CAREClinicians can use real time patient medical records (PACS) to call up data on recovery periods, medication and schedule further visits.

MEDICAL RECORDSUtilising a tablet, a care giver can share with the patient on a more personal basis their recovery program, ailment notes etc. at a bedside level

TREATMENT ENGAGEMENT

BEDSIDEOPERATING ROOM

WARD

PATIENT ARRIVAL

Page 18: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.18

Mobility Key Decision Consideration

Access

Connect

Secure

Manage

Mobilize

Your

business

USERS IT BUSINESS

Personal

Professional

Amazing

experience

Page 19: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.19

Mobility systems have real business impact

Improve

customer engagement

Increase

employee productivity

… while cutting costs

Page 20: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.20

Call to action

• Evaluate what mobility brings for your business

• Define your strategy

• Assess your maturity and define where you need to be to execute on your strategy

• Execute

Page 21: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

“To remain static is to lose ground.”David Packard

Page 22: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

SEPTEMBER 19, 2014 | SLIDE 22|

THANK YOU

Page 23: Simplicity Day 2014 - La mobilité aujourd'hui....et demain?

Thank you