Passive AggressionDealing with resistance to change

Vijay Chandra Katte Ebin John Poovanthy

bout Me

>Agile Coach @

https://in.linkedin.com/in/ebinjp ebinjp@hotmail.com@ebinjohnp

>Agile Coach @

https://in.linkedin.com/in/vijaychandrakatte vijay.Chandra@gmail.com@vijay_chandra

Intent

- Understanding of resistance to change- Passive Aggression- Recognizing the patterns- Demonstration with Audience participation- Deal with it - Q&A

Resistance to ‘CHANGE’• Change is HARD!• We resist change because we FEAR its

unknown consequences• Absence of BIG picture • LACK of Alignment • Roger’s diffusion Bell

Passive Aggression - Patterns

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Passive Aggression - Patterns• Passive-aggressive behavior is the indirect

expression of hostility, such as through procrastination, stubbornness, sullenness, or deliberate or repeated failure to accomplish requested tasks for which one is (often explicitly) responsible.

- https://en.wikipedia.org/wiki/Passive-aggressive_behavior

• Manifestation of resistance to change

Passive Aggression – 5W

• Who - Anyone part of change setup• What - Sugar coated hostility • Where - Changing environment • When - Throughout journey • Why - Insecurities • How - Suppressed expression

Image courtesy: http://www.integritymc.com/blog/wp-content/uploads/2012/11/5ws2.jpg

DemonstrationVolunteers from audience invited for

demonstration of passive aggressive behavior as role plays

Passive Aggression - in Scrum • Development Managers

» Shift from Command & Control » What will happen to my current role?

• Dev team members» Why should I put team first ?» What happens if I don’t show progress everyday?

• QA team members » Metric madness » Learn to write code?

• Scrum Masters » If I protect the team who will protect me? » Lack of clarity of role

• Product Owner » Why should I adopt to new way of working? » Involvement throughout the project?

Passive Aggression – Deal with it!

• Dig deeper to understand the cause• Bring the roles close to purpose • Help to deal with insecurities • Set a clear expectation • Get to the point – stop beating the bush• Assertive communication • Embrace the big picture

Change is the law of life. And those who look only to the past or present are certain to miss the future.

John F Kennedy

https://in.linkedin.com/in/vijaychandrakatte vijay.Chandra@gmail.com@vijay_chandra

https://in.linkedin.com/in/ebinjp ebinjp@hotmail.com@ebinjohnp

Thank you