Organizational BehaviorLecture#5Instructor:Muhammad Irfan Bajwa

Job SatisfactionDefinitionA positive feeling about ones job resulting from an evaluation of its characteristics As Managers, we must be able to answer:How do we measure job satisfaction?How satisfied are employees on their jobs?What are the causes of high level of satisfaction?How do dissatisfied and satisfied employees affect an organization?*

Job SatisfactionMeasuring Job satisfactionAn employees assessment of how satisfied he is with the job is a complex summation of a number of discrete job elements.There are two approaches to measure job satisfaction:Single Global RatingSummation Score*

Job SatisfactionSingle Global RatingResponse against one question is measured. i.e. All things considered, how satisfied are you with the job?The response is recorded on a scale of 1 to 5 corresponding to answers from highly satisfied to highly dissatisfiedSummation ScoreThe summation score are considers employees attitudes towards the various aspects of job. The key elements in a job such as; nature of work, supervision, present pay, promotion and relationship with co-workers are identified and then ratings are added to create an overall job satisfaction score. *

Job SatisfactionWhich approach gives better resultsBoth are equally goodSingle global rating is:Time savingSimpleSummation Score:Identifies ways where problem exists Solves problems fasteraccurate*

Job SatisfactionHow satisfied are employees on their jobs?In developed countries, most of the people are satisfied with their jobsResearch shows that satisfaction level against various key elements of job variesPeople on average are satisfied with overall jobs, the work they do, with supervisors & coworkersPeople tend to be less satisfied with their pay and promotion opportunitiesResults of the research conducted in Asia-pacific region also produce the similar results *

Job SatisfactionWhat are the causes of high level of satisfaction?Money?Significant relation with job satisfaction only in case of people who are poorResearch shows that there isnt much of a relation between average pay for a job and average level of satisfactionMoney motivates us, but it is not necessarily what makes us happyIf our goals is to be happy, money is not the only thing we needJob satisfaction is not only about the job conditions, Personality also plays a big role

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Job SatisfactionWhat are the causes of high level of satisfaction?Relationship between Core Self Evaluation and Job SatisfactionCore self evaluations mean believe in ones inner worth and basic competencePeople with positive core self evaluations are generally more satisfied with their job as compared to people with negative core self evaluations

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Job SatisfactionHow do dissatisfied and satisfied employees affect an organization?There are consequences when people like or dislike their jobs.The Exit-Voice-Loyalty-Neglect Model is helpful in understanding the consequences of dissatisfaction:ExitVoiceLoyaltyNeglect*

Job SatisfactionThe Exit-Voice-Loyalty-Neglect ModelExitDissatisfaction expressed through behavior directed towards leaving the organizationVoiceDissatisfaction expressed through active and constructive attempts to improve conditionsLoyaltyDissatisfaction expressed by passively waiting for conditions to improveNeglectDissatisfaction expressed through allowing the conditions to worsen*

Job SatisfactionHow do dissatisfied and satisfied employees affect an organization?Job Satisfaction & Job Performance: Positive RelationJob Satisfaction & OCB organization citizenship behavior : Positive RelationJob Satisfaction & Customer Satisfaction: Positive RelationJob Satisfaction & Absenteeism: Negative RelationJob Satisfaction & Turnover: Negative RelationJobs Satisfaction & Workplace Deviance: Negative Relation*