faisons du progrès votre solution davenir centre de ressources pour les industries du bois 27 rue...
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Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
STRATIN.C.
Murcia meeting – 13/14 October 2005CR Lorraine & CRITT Bois
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Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
CRITT Bois is a Regional Innovation and Technology Transfer Centre for Wood transformation
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* We make progress your future course of action
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Technological resources in Lorraine
CRITT Bois
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Evolution of CRITT Bois strategy:Setting up Knowledge Management
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
At the beginning everything was quite simple……
1992: CRITT Bois was a team of 4 engineers focused on technological competences.
CRITT realised about thirty studies per year, mainly in Lorraine.
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
The knowledge and was mastered as well as the simple and low information flows.
The information system of CRITT Bois is simple, efficient and user friendly!
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Then we start growing up…
1992 – 2000:Meeting a rising demand, CRITT Bois develops its business with an opportunist behaviour.
The workforce has been multiplied by 3 (4 => 12) based on technological competences.
The geographical intervention area starts to widen.
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Information flows start to grow and weaknesses emerge (internal and external staff turnover inducing losses of know-how,….);
Moreover, needs in organisation appear.
The information system evolves slowly:
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
And it keeps going…
2000-2005:
Impact assessment study, brand image analysis;Staff size multiplied by 4 (4 => 16);120 studies per year at the national and European level;Implementation of Strategic intelligence: Epinette and DECILOR;Implementation of an internal organisation system.
Adoption of a development strategy
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
What next?
2005-2007:
A 1.5 Mio € turnover & 5 % of which in net income;A 20-people team;80% of the turnover from services to the private sector;25% new customers per year;3 innovative internal developments per year;A global approach of SMEs and follow up;An intervention relying on networks and partnerships.
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
The key points of our strategy:
Working on a project management mode;Providing global solutions;Being pro-active towards SMEs.
We are shifting from individual to collective performance
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
The key points of our strategy:
Training
Economic animation
Architects
Designers
Research units
Experts
Consultants
Equipment manufacturers
Suppliers
Industrials projects
Public authorities
Competence Centres
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Meanwhile, our information flows are skyrocketing, our knowledge evolves far beyond technological knowledge.Despite its growth, CRITT Bois is getting more and more vulnerable.
And our information system is dispersed…
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
The objectives of setting up Knowledge Management
Implement a management methodology supporting our strategy ;Improve our services;Structure and boost our information flows;Analyse and put our knowledge in common;Capitalise our know-how.
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Knowledge Management and Strategic Intelligence
Are two complementary approaches;Strategic Intelligence aims at providing companies with strategic and qualified information (external information and mainly electronic in our case);Knowledge Management is more based on tacit knowledge.
KM gives a wide-ranged vision of the internal tacit and tangible situation of an organisation and thus
leads to a more efficient use of Strategic Intelligence.
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
We have started our KM approach assisted by an expert consulting group (Polia Consulting).We are supported by the Regional Council of Lorraine as pilot transfer centre.
The approach:Audit of all CRITT Bois actors;Strategic KM diagnostic;Strategic Plan of action.
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Shared vision of the CRITT project
Personal networks
Sources
Press Web Watch
R&D
Who does what ?Who knows what we can do?
Human being = Memory +Meta-knowledge
Individual Know how= vulnerability
Inquiry about customer relations and their context
Project
Collective performance Transfer of knowledge
Stake of the capitalisation
Limits
Domain of human being
Domain of Tools
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Personal networks
Sources
Press Web Watch
When I have a problem, I call my network of consultant agencies
I use the personal network I have constituted during projects and trainings
I learn from politicians when they look for information
We all have a network of graduate classmates who start having professional responsibilities
Fortunately, the person I replaced is not far and available. I can call him/her.
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Personal networks
Sources
Press Web Watch
I am to watch this field but I do not have time
I practise it of my own at the beginning of each project
We search for information which are not used by others
I practise a watch on all fields I am interested in
Automatic watch systems lack of focus
I use electronic information newsletters as an introduction.Afterwards I look for more precise information
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Internal global networks within the CRITT Bois
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
External global networks at the CRITT Bois.
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Shifting from a home-made management to a genuine collective performance;Provide their customers with services on project management mode;Get a deeper knowledge of who does what, i.e. optimise the human network of internal and external knowledge;Capitalise on all that is directly useful to the customer relation;Prevent themselves from losses of know-how induced by staff turnover.
What is at stake for CRITT Bois ?
Centre de RessourcesPour les Industries du
Bois27 rue du merle Blanc
BP 1041 - 88051 EPINAL Cedex 9
Tél. 03 29 81 11 70Fax. 03 29 34 01 22
Faisons du progrès votre solution d’avenir
Strategic vision of CRITT
Capitalisation meetings Rex projects Notices Business flash cards
Valorisation
Web Portal ? subscriptionsPushWatch - DécilorSycolor 2
Meta-knowledge:Who does what ?Who knows what?Who produces what ?
Internal & external networks
Recurrence of demands for external/internal support
Mapping of strategic knowledge
Push modeProfiling
Vulnerability
Mapping of the links within the wood sector
Collection of expert knowledge
Capitalisation
Analyse of social networks Punctual collection