curriculum vitae of ebraheem ismaeel isaacs contact … · 2016-04-01 · ebraheem ismaeel isaacs...
TRANSCRIPT
Curriculum Vitae
Of
Ebraheem Ismaeel Isaacs
CONTACT INFORMATION
Home Address 96 Hassen Khan Ave, Strand Western Cape,
7140 Cell Phone number 079 110 2225 Personal e-mail address [email protected] Postal Address 96 Hassen Khan Ave, Strand Western Cape,
7140 Work Address A18 Section Street, Northgate Island, Brooklyn, 7340 Work Telephone number 0860 015 015 Work e-mail [email protected] Website https://about.me/ebraheemisaacs/ Online Technical Profile https://degreed.com/ebraheem/
PERSONAL INFORMATION
First names Ebraheem Ismaeel Surname Isaacs Identity number 910902 5266 081 Date of birth 02 September 1991 Sex Male Marital Status Married Driver’s license Yes Code B Nationality Malay/Muslim Home language English Military commitments None Criminal record None Health Excellent
PROFESSIONAL QUALIFICATIONS
Institute attended Boland College (Strand Campus) Duration 3 year course Certificates obtained Marketing – NQF L2 NQF L3 and NQF L4 Major subjects passed
Marketing
Marketing Communication
Advertising and Promotions
Consumer Behaviour
Life Orientation
Computer Skills – (Microsoft Office: Word, Excel, Power Point, Access and Publisher)
Math, and
English Distinctions obtained 4 Leadership roles Class representative and Motivational speaker Extramural activities Rugby, Touch rugby and Karate Special courses undertaken ADHOC (Practical In –Service Training) at Metropolitan Life Bellville Head Office Additional courses
Finance Essentials,
Interpersonal – Communication,
Business Writing Essentials,
Professional Skills for – Customer Service Agents,
And, Assertiveness inside – and outside a business.
EDUCATIONAL QUALIFICATION
Last school attended Madrasa Tur Rajaa High Highest standard passed Grade 9 Subjects passed
Mathematics,
Technology,
Social Science,
Natural Science,
Arts and Culture,
Geography,
Life Orientation,
Arabic,
Afrikaans, and
English. Prizes and awards None Extramural activities Rugby and soccer Additional courses/studies
Islamic and Quraan studies
TECHNICAL QUALIFICATIONS
Institution attended Virtual Training Company Certificates obtained Certificates of Completion (See Attached) Duration 5 – Months Study type Online University Subjects passed
Querying Microsoft SQL Server 2012,
Implementing a Data Warehouse,
Designing a Database,
Administering SQL Server 2012,
Designing BI Solutions.
Website www.vtc.com Additional courses/studies
Microsoft Virtual Academy
Windows Power Shell 3.0,
Microsoft Corporate BI & SAP BI Solutions,
Windows Server Manager,
Microsoft Hyper V Manager,
Codecademy
JavaScript,
Python,
PHP,
JQuery,
TSQL, Duration 18 – Months Study Type Online Studies
WORK EXPERIENCE
Current Employment
Company Optimal Information Systems Company Address A18 Section Street, Northgate Island, Brooklyn, 7340 Duration October 2014 - Present Position Product Support Administrator
Main job function Analysis
Investigation, analysis and assessment of client issues as logged
Investigation of system / data dependencies and possible impacts
Review of application specifications / requirements documentation
Perform client clarification when required
Maintenance and development
Maintain / Provide technical product documentation when necessary
Strictly adhere to standards and change control processes
Liaise with development and product support team members
Fixing and maintenance of problems and bugs encountered during testing when
assisting the product support team
To assist colleagues where required in terms of resolving development issues
when assisting the development team
Testing
Preparation for implementation in terms of SMART product readiness, operating
systems readiness and hardware settings
Implementing solutions in pilot / staging environment
If required, provide training of client users
Product Support
Provide SMART product support to clients when required
Investigate and action all assigned problems from Intermediate/Senior Product
Support members
Liaise with Intermediate/Senior Product Support staff in finding solutions related
to SMART application issues
Provide SMART standby assistance when required to implement SMART
maintenance fixes to the client’s production environment
Change Control
Create product maintenance, development and enhancement changes packs
Conform and adhere to change control document and deployment standards and
processes
Administration
Participate in project implementation reviews when required
Forward relevant client sign-off documentation for SMART maintenance issues
release to production
Adhere to SMART Service Level Agreement problem resolution times
Ensure work time is logged in accordance with predefined policy
Perform peer reviews when required
Previous Employment
Company Metropolitan Life Company address 13 Mispel rd, Parc du Cap, Bellville, 7535 Duration January 2014 – October 2014 Position Financial Advisor Main job function
Provide effective and constant service delivery to all internal and external
clients,
Ensure engagement and retention of clients,
Approach clients via cold calls in order to secure client meetings and
appointments,
Provide financial advice to corporate institutions,
Prepare and draw up client proposals and quotes of suitable benefit
structures,
Ensure successful closing of benefit proposals leading to the achievement
of sales targets,
Ensure disclosure and advice given as per legislative requirements (FIAS
Act,)
Manage own performance and development,
Keep abreast the relevant markets and competitor trends,
Live the company values,
Mentor and develop employees in answering technical questions,
Ensure that personal development plans are in place and all events
captured on a financial planner,
Ensure performance standards and expectations that are aligned to the
business strategy are in place for all employees,
Attending meetings,
Manage performance and provide feedback to clients annually,
Provide and reinforce recognition for performance
Company Metropolitan Life Company address 13 Mispel rd, Parc du Cap, Bellville, 7535 Duration August 2011 – December 2013 Position Brandshop Administrator – for Marketing
and Business Development in Retail. Main job function
Income & expense consolidation.
Working the cash register.
Managing stock levels in shop.
Placing orders to uphold stock in shop.
Identify slow moving items.
Doing monthly stock taking and reporting.
Liaising with Retail stores for collating, packing and distribution of items.
Stocking, replenishing and cleaning of sales area.
Assisting with product selection, identifying favourites.
Administering the OIS on-line and IPS system for the processing
payments.
Organising special promotions, displays and events on request from
management.
Responding to customer complaints and comments.
Maintaining awareness of promotional trends.
Attending meetings.
Developing relationships with internal and external clients.
Continually seeking opportunities to increase customer satisfaction.
Reason for leaving Better prospects
Other Employment
Company Metropolitan Life
Company Address 13 Mispel rd, Parc du Cap, Bellville, 7535 Duration Temporarily (Month-to-month)
December 2009 – August 2011
Main job function
Collating and packing for medium campaigns and all distribution requests for field events.
Administering the courier process for the distribution of items.
Checking of condition/quality of incoming or outgoing branding material before it leaves the storeroom and upon return for any damages (Gazebo’s/Banners).
Packing and finalisation of conference, training and campaign kits.
Acting as relief person as and when required in the department.
Counting, packing and unpacking of all goods received for stock. Reason for leaving Better Prospects
REFERENCES
Current Business Reference’s
Leizel Lakay Office Manager and Accountant
Company Optimal Information Systems
Relationship Manager
E - Mail [email protected]
Tell: 0860 015 01 5
REFERENCES
Educational Reference’s
Karyn Schoeman LRC Training Manager
Company Metropolitan Life
Relationship In house educator
E - Mail [email protected]
Tell: 021 940 6767
Miss. A Eksteen Consumer Behaviour and
Marketing Lecturer
E - Mail [email protected]
Company Boland College (Strand Campus)
Web page www.bolandcollege.com
Additional Lecturers
Mrs. Venter Vice Principle
Company Boland College (Strand Campus)
Web page www.bolandcollege.com
Mr. D Plaatjies Head Minister of Fundamental Subjects
Company Boland College (Strand Campus)
Web page www.bolandcollege.com
Mr. F Behardien Vice Principle
Company Madrasa Tur Rajaa High School
Curriculum Vitae
Of
Ebraheem Ismaeel Isaacs
