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Ciudad de New Haven

Informe de Impacto en la Comunidad 2013

`

LaCiudaddeNewHavenOctubre2013

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Reconocimientos

ElInformedeImpactoenlaComunidaddel2013fueproducidoennombredelaciudad

deNew

Haven

por

Boris

Sigal,

un

compaero

del

Servicio

Presidencial

Pblico

de

Yale

y

estudiantedesegundoaoenlaescueladeAdministracindeYalebajolasupervisin

deRebeccaBombero,JefeSuplentedePersonalparaelalcaldedeNewHaven.Este

informenohubiesesidoposiblerealizarlosinlagenerosaayudayparticipacinde:

AnnieHarper,UniversidaddeYale,CentrodeSaludMentaldeCT

ChristopherBarr,PhD,EscueladeAdministracin

CynthiaWatson,AccindelaComunidadCristiana

JanMcRayPrice,UnitedWaydeNewHaven

MnicaVargas,JuntaparaAccinProgresiva

RayBrescia,ProfesordeLeyAsociado,EscueladeLeydeAlbany

SoniaSteinway,EscueladeLeydeYale

ElPersonalenlaOficinadelAlcaldedeNewHaven

LaAsociacindeServicioPresidencialPublicodeYale

Enadicin,elproyectorecibiaportacincriticayreaccindeunavariedadde

organizacionesde

la

comunidad

de

New

Haven,

organizaciones

polticas

locales

y

nacionales,ygruposdelaindustriabancaria,loscualesnotodospudieronser

enumeradosaqu.

Finalmente,elinformedelCIRCfuehechoposibleporlaparticipacinycooperacinde

representantesdecadaunodelosbancosincluidosenesteinforme. Ellosayudarona

garantizarqueel CIRCtuviese accesoainformacincorrectayactualizadayqueel

esfuerzodecadabancoenlacomunidadsepusieraderelieve.

Renuncia:Lainformacincontenidaenesteinformefuerecolectadaindependientemente enjunioy

juliodel 2013.Todoslosesfuerzosfueronhechosparaasegurarprecisin,incluyendounaoportunidad

paralosbancoscorregircualquierinformacinincorrecta.Sinembargo,nosegarantizanadaencuanto

alaprecisindelosdatosyestsujetoacambiosencualquiermomento.

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Tabla de Contenido

o Acercadel

Informe

de

Impacto

en

la

Comunidad

del

2013.1

o ResultadosdelCIRCdel20134

o Seccin1:Accesibilidad..5

Sucursales

ATMs

CentrodeLlamadas

ApoyoconIdiomas

Aperturade

Cuenta

o Seccin2:ProductosyServicios..15

Cheques

Ahorros

OtrosProductosyServicios

o Seccin3:FinanciamientoparaVivienda....25

Prstamosentodalacuidad

AplicantesHispanos

AplicantesNegros

Aplcantesdeingresobajo/moderado

Aplicantesdeingresointermedio

o Secccin4:EncuestadeImpactoenlaComunidad33

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Acerca del Informe de Impacto

en la Comunidad del 2013QuesCIRCycmofunciona?ElInformedeImpactodelaComunidad(CIRC)esunaevaluacinquecalificacadabanco

localizadoenNewHaven,Connecticutbasadoen 50criteriosquesonimportantespara

losconsumidores,particularmenteenesosbancarizadososubbancarizados1.

Elprincipiodemotivacincentraldetrsdelproyectoeslacreenciadequeproveerle

informacinbsicasobreproductorfinancieros yserviciosalconsumidoranimaralos

bancosasermssensiblesalasnecesidadesdelacomunidad.Esteprincipiode

motivacinesimpulsadoporvariaspresunciones:

Losconsumidoressepreocupanporlasprcticasdelosbancos,losproductos

ofrecidos,ylaaccesibilidadcuandoeligenunbanco;

LosconsumidoresutilizarnloshallazgosdelCIRCparacompararyelegirun

bancoquecumplaconsusnecesidadesycircunstancias;

Losbancosrespondernmejorandolosproductosyserviciosqueofrecenpara

servirmejoralasnecesidadesdelosconsumidoresenNewHaven.

ParaquinestdestinadoelCIRC? Consumidores,quienespuedenutilizarlascalificacioneseinformacinpara

aprenderacercadelosproductosyserviciosofrecidosycomparardiferentes

bancos;

Bancos,loscualespuedencompararsusprcticasenlaciudaddeNewHaveny

fortalecersuproductoyofertasdeservicios;

GruposComunitarios,loscualespuedenutilizarlainformacinparaayudaratraer

msconsumidoresalsectorfinancieroformal;

Oficialesdel

gobierno

yelaboradores

de

polticas,

quienes

pueden

utilizar

los

hallazgosdelCIRCcomoaportacinvaliosaenconsideracionespolticasalrededor

delabancadeconsumoenlaciudad;

Otrasmunicipalidades,lascualespuedenutilizarelCIRCdeNewHavenpara

ayudaradesarrollaruninstrumentoqueesrelevanteparasucomunidad.

1Hogaresbancarizadossonaquellosquecarecendealguntipodecuentadedepsitoenunainstitucinasegurada.

Hogaressubbancarizadostienenunacuentadebancoperotambinconfanenproveedoresdeserviciosfinancierosalternativos.(AFS).2011

FDIC

Encuesta

Nacional

de

Hogares

Bancarizados

ySub

Bancarizados.

Corporacin

de

Seguros

de

Depsito

Federal,

Sept.

2012.

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Acerca del Informe de Impacto en la Comunidad del 2013

Cmosemideysecalificacadacriterio?Lainformacinsobrelosbancosfuerecopiladasobreunperiododeseismesesatravs

de

una

investigacin

en

lnea,

preguntas

de

centros

de

llamadas,

visitas

a

sucursales,

y

encuestascorporativas.Cadabancorecibiuninformederesultadospreliminaresy

tuvolaoportunidaddesuplirocorregircualquierinformacin.Cadacriteriode

medicinfuecalificadoenunadedosformas:

PuntajeCategoricoseutilizacuandoloscriteriosdemedicionsoloteniandosopcionesposibles,ocuandosecompararonlosresultadosconunpuntode

referenciafijo.Bajoestemetodo,lospuntosseasignandelasiguiente

manera:o Respuestanegativa=0puntos

o Respuestapositive=10puntos

o RespuestapositiveconBonos2 =12puntos

Puntajerelativeseutilizacuandoloscriteriosdemediciondevuelvenlosresultadoscuantitativosquenofueronevaluadosencontradeunpuntode

referenciaestablecido.Envirtuddeestemetodo,elconjuntodedatosse

divideentresintervalosdeigualtamao,oterciles,ylospuntosseasignaron

dela

siguiente

manera:

o Ultimolugar(directamenteoatado)=0puntoso Tercilmasbajo=2puntoso Tercilmedio=5puntoso Tercilmasalto=8puntoso Primerlugar(directamenteoatado)=10puntos

Cadaunodeloscriteriosdemedicionseleasignouncoeficientedeponderacionbasado

enlasaportacionesdelosgruposcomunitarios,expertosenpoliticayrepresentantes

bancarios.Puntosrecibidosencadacategoriafueronponderadosysumadospara

producirelresultadofinal.Lapuntuaciontotalmaximaposible(sinincluirlospuntosde

bonificacion)fuede100puntos,50puntosencadaunadelasdoscategorias.

2Algunoscriteriosbinariosdepuntuacinparaobtenerpuntosadicionales(porejemplo,sucursalesadicionalesabiertaslos

finesdesemana),entalcaso,seaadierondospuntosdebonificacinalapuntuacin(parauntotaldehasta12puntos)

2

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CIRC 2013: Puntaje General

Puntajes generales del Banco fueron calculados basado en sus puntajes en dos

categoras:Accesibilidad

(50pts)

yProductos/Servicios

(50pts).

El

puntaje

mximo

(sinincluirpuntosdebono)era100.

CIRC 2013: Puntaje General

Rango Banco Puntaje

1 Connex CU 79.12 Start Bank 76.0

3First Niagara 69.8

4 Bank of America 67.8

5 Wells Fargo 62.1

6 Chase 60.3

7 Webster Bank 58.5

8 TD Bank 58.4

9 Sovereign 57.8

10 People's United 56.7

11 Liberty Bank 56.3

12 Citibank 54.8

13 Citizens 51.9

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Accesibilidad

Msdelamitaddelosconsumidoresnobancarizadososubbancarizadosutilizan

losservicios

financieros

alternativos,

ya

que

se

perciben

como

ms

convenientes.

En esta seccin se evala la accesibilidad general de cada Banco en seis

subcategoras:

Accesibilidad Pesos2013 2012*

Sucursales 15.5% 15%Sucursalesconhorarioextendido? 2.5 N/ASucursalesabiertaslossabados? 1 2Sucursales

abiertas

los

Domingos?

1

2Totaldehorasquelassucursalesabrendurantelasemana? 2.5 2NmerodesucursalesdentrodeunamilladeNewHaven? 1 N/ANmerodeoficinasenlaCiudaddeNewHaven? 2 5SucursalesencomunidadesdebajosingresosenNewHaven? 5 5

Cajerosautomticos 11.5% 20%CantidaddecajerosautomticosdentrodelaredenlosEU? 0.5 N/ANumerodecajerosautomaticosenlaciudaddeNewHaven? 2.5 5ATMsencomunidadesdebajosingresosenNewHaven? 5.0 5CargosporelusodeATMsfueradelared? 2.5 5

Cargospor

el

uso

de

ATMs

para

no

clientes

del

Banco? 1

5

Centrodellamadas 2.5% 0%TotaldehorasqueelCentroestaabiertodurantelasemana? 2.5 N/A

Idiomascompatibles 12% 10%ATMsofreceenespaolyotrosidiomas? 2 5Cajerosofrecenserviciosenespaolyotrosidiomas? 2 N/APersonalBancarioofreceservicioenespaolyotrosidiomas? 2 5Centrodellamadasofreceservicioenespaolyotrosidiomas? 2 N/ASitioWebofreceservicioenespaolyotrosidiomas? 2 N/ABancaenlneaofreceservicioenespaolyotrosidiomas? 2 N/A

Accesoenlnea 3.5% N/A Ofrecenherramientasparamanejartusfinanzas? 1 N/A

Accesoalabancaenlneaatravsdeaplicacionesmbiles? 1 N/AAccesoalabancaenlneaatravsdelnavegadorwebmbil? 1 N/ASoportedeservicioalclienteatravsdechatenlnea? 0.5 N/A

Criteriosparaabrirunacuenta 5% N/AElmCityIDaceptadosparaabrirunacuenta? 5 5

50% 49%*2012pesosfueroncalculadosluegoderemoverelFinanciamientodeVivienda (30%depuntajeen2012)yPequeosNegocios(9%depuntajeen2012)categorasdepuntajegeneral.

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Accesibilidad: Puntaje

Los puntajes de accesibilidad fueron calculados basados en puntajes en cinco sub

categoras:Sucursales(15.5pts),ATMs(11.5pts),CentrosdeLlamada(2pts),Apoyocon

Idiomas (12pts),AccesoenLnea (3.5pts)yCriteriosdeAperturadeCuentas (5pts).El

puntajemximo

en

esta

categora

(antes

de

incluirlos

puntos

de

bono)

era

50

puntos.

EstaseccinresaltaloshallazgosselectosencontradosporlacategoradeAccesibilidad;

hallazgos detallados y puntajes para las dimensiones estn disponibles al final de la

seccin.

Puntajes de Accesibilidad CIRC 2013

Rango Banco Puntaje

1 Bank of America 42.62 First Niagara 40.6

3 Start Bank 38.2

4 Chase 37.0


6 Connex CU 33.7

7 Wells Fargo 32.6

8 Sovereign 32.49 TD Bank 29.0

10 Citizens 28.5

11 Webster Bank 27.5

12 Citibank 26.8

13 Liberty Bank 17.8

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Accesibilidad: Sucursale

HorariosdeSucursal:Bancosquetienensucursalesdurantehorarioextendidoy/oofinesdesemanacreanlahabilidadparaquelosconsumidoresutilicenserviciosdesucursalesquequizdeotramaneranotenganlaflexibilidaddurantelosdasdetrabajo.

Sucursales con horario comercial extendido? PESO: 2.5%

Descripcion: ElbancotieneunasucursalenNewHavenqueesteabiertafueradelhorarioestndardetrabajodurantelasemanadetrabajo(9ama6pmlunesaviernes)?

Puntaje 0puntosparaningunasucursal;10puntospara1sucursal;12puntosparamsde1sucursal.

Sucursales bancarias abiertas en sbado y domingo? PESO: 2%

Descripcion: ElbancotieneunasucursalenNewHavenqueesteabiertaensbadoodomingo?

Puntaje 0puntosparaningunasucursal;10puntospara1sucursal;12puntosparamsde1sucursal

Total de horas que la sucursal est abierta durante la semana? PESO: 2.5%

Descripcin:

Nmerodehoras queunasucursalestabiertaenlaciudadduranteunasemanaregularde7das. Eneleventode2+sucursales,seutilizolasucursalqueestabiertapormshorasparaclculos.

Puntaje Ultimo

lugar

0pts;

Tercil

bajo

2pts;

Tercil

medio

5pts;

Tercil

alto

8pts;

Primerlugar 10pts

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Accesibilidad: Sucursale

Sucursales:Seencontrquelaproximidadalosproveedoresdeserviciosesunfactorquecontribuyealusodeserviciosfinancieros alternativos.Lassucursalesbancariasqueseencuentrancercadelosconsumidorespuedendisminuirlasbarrerasdeutilizacindeserviciosbancarios.

Nmero de sucursales dentro de 1 milla de New Haven? PESO: 1%

Descripcin:Sucursales

fuera

de

la

ciudad

de

New

Haven

City

dan

oportunidades

a

losconsumidores

que

residen

en

el

permetro deacceso deserviciosbancariosenNewHaven.

Numero de sucursales en la ciudad de New Haven? Peso: 2.5%

Descripcin: Sucursalesenlaciudadlesdaalosconsumidoresmsoportunidadesparaaccesarserviciosbancarios.

Sucursales en comunidades de ingreso bajo/moderado en NewHaven?

PESO: 5%

Descripcin:Elbancotieneunasucursalenunvecindariode*ingresobajoomoderadoenNewHaven?Sucursalesqueestnlocalizadasenvecindarios debajoingresoproveenunamaneramsfcilparaaccesarserviciosbancariosparaconsumidoresdesaventajados.

*Indicantractodelcensoconfamiliasdeingresomediodemenosde$37,390/alao

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Accesibilidad: ATM

ATMs(cajerosautomticos)Unnmerocadavezmayordelosserviciosbancariosseestnofreciendoenloscajerosautomticos.Accesoconfiableydebajocostoaloscajeros

automticospuedeofrecerunamanerafcildeutilizarlosserviciosbancariosbsicos.

Nmero de "Dentro de la red" cajeros automticos en todo el E.U.? PESO: 0.5%

Descripcin:ATMs

(cajeros

automticos)

en

todo

los

Estados

Unidos

permiten

alos

consumidores

utilizar

los

serviciosbancariosbsicosdeformagratuitaduranteunviajefueradeNewHaven.

Nota:StartBankyConnexCUsonpartedelareddeAllPoint decajerosautomticos.

Nmero de cajeros automticos en la ciudad de New Haven? PESO: 2.5%

Descripcin:ATMs(cajerosautomticos)enlaciudaddanalosconsumidoresmsposibilidadesdeaccederalosserviciosbancariosbsicos.

ATMs (Cajeros automticos) en las comunidades de bajos /moderados ingresos en New Haven?

PESO: 5%

Descripcin:

Cajerosautomticosubicadoen*barriosbajos/moderadosingresosproporcionaunamanerafcildeaccederalosserviciosbancariosbsicosalosconsumidores

desfavorecidos.

*Bajo/ModeradoIngresosindicaunsectorcensalconingresomediofamiliardemenosde $37,390/ao9

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Accesibilidad: ATMs / Idiomas Programado

ProgramasdeIdiomas:VeintisieteporcientodelosresidentesdeNewHavensonhispanosyel32%deloshabitanteshablanunidiomaquenoseaInglsencasa,los

bancospuedensermsaccesibleaestegransegmentodesubasedeclientes,

proporcionandoserviciosenespaolyotrosidiomashabladoenNewHaven.

Tasa por uso de "fuera de la red" Cajeros automticos? PESO: 2.5%

Descripcin:Elcostodeuntitulardelacuentaparausaruncajeroautomticoconsiderado"fueradelared"(tambinconocidocomonoafiliadoconelbanco).

Impuestos para los no clientes bancarios de utilizar ATMs PESO: 1%

Descripcin:

ElcostodeunoquenotengacuentadebancoparaelusodecajerosautomticosdelBanco.UnatarifamsbajaindicaunBancoqueesmsamigableparalacomunidadyparatodoslosresidentesdeNewHaven(yvisitantes).

ATMs ofrece en espaol y otros idiomas? PESO: 2%

Descripcin: E=Inglssolamente,S=InglsyEspaol,S+=Ingls,espaol,yalmenosotroidioma

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Accesibilidad: Idiomas Programado

Personal Bancario * ofrecen servicios en espaol y otros idiomas? PESO: 2%

Descripcin:

E=sloInglsS=InglsyEspaolS+=Ingls,espaol,yalmenosotroidioma

*Representantesbancariospersonalespuedenayudaralosconsumidoresconunavariedaddeservicios,

incluyendola

cuenta

de

asistencia

apertura,

la

explicacin

detallada

de

los

productos

yservicios,

yla

asistencia

aunaseriedepreguntas.

Centros de Llamadas ofrecen servicios en espaol y otrosidiomas?

PESO: 2%

Descripcin:


Banca en Lnea ofrece en espaol y otros idiomas? PESO: 2%

Descripcin:


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Accesibilidad: Centro de Llamada/Acceso en line

CentrodeLlamadas:Losconsumidorespuedennecesitarasistenciatelefnicadeunrepresentanteenvivo,sinotienenlaflexibilidadolacapacidaddepasarporunarama.

Bancoenlnea:CuatrodecadacincohogaresenelusodebancaenlneaEE.UU.,ymsdel30%hanutilizadotelfonosmvilesparaaccederaserviciosbancariosenelltimoao.

Total de horas que llaman el centro est abierto durante la semana? PESO: 2.5%

Descripcin:Elnmerodehorasporsemanaqueunclientepuedellegaraunrepresentanteen

vivo.

Integracin que ofrece con herramientas de tercera parte de gestinfinanciera?

PESO: 1%

Descripcin:Apoyalaintegracincuentabancariaenlneaconaplicaciones degestin?(porejemplo,Mint,Yodlee,HelloWallet,etc...)

Acceso a la banca en lnea a travs de aplicaciones mvilesdisponibles?

PESO: 1%

Descripcin:Estnlosserviciosdebancaenlneadisponibleenlosdispositivosmvilesatravs

deaplicaciones

de

telfonos

inteligentes?

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Accesibilidad: Acceso en Linea / Apertura de cuent

Aperturadecuenta:LaciudaddeNewHavenintrodujolatarjetaderesidenciaElmCityen2007conelobjetivodeaumentarelaccesoalosservicios,comola

banca,paramuchosresidentes.

Atencin al cliente servicio ofrecido a travs de comunicacin enlnea?

PESO: 0.5%

Descripcin:Losclientespuedenaccederalaatencinalclienteatravsde comunicacin enlneaenelsitiowebdelBanco?

Elm City ID aceptado a efectos de abrir una cuenta? PESO: 5%

Descripcin:ElbancoaceptaelIDElmCitycomounaformaprimariaosecundariadeidentificacinaefectosdeabrirunacuenta?

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Accesibilidad: M

Lasiguientetablacontienetodaslasmedicionesrecogidasylosresultadoscalculad

categora"Accesibilidad".

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Productos y Servicios

Msdeuncuartodelapoblacinnobancarizadaobajolosconsumidores

bancarizadosutilizan

los

servicios

financieros

alternativos,

ya

que

no

tienen

una

cuentabancaria.Bajocostoyahorrofcildeusarbsicasycuentascorrientes

puedenofreceraestosconsumidoresunavaalosserviciosbancariosformales.

Estaseccinevalalosproductosyserviciosofrecidosporcadabancoentres

subcategoras:

Productos y Servicios Pesos2013 2012

Cheques 19% 23%Culeslacuotamensualparamantenerunacuenta? 2.5 5Culeselsaldomnimoparaabrirunacuenta? 2.5 5Culeselsaldomnimorequeridoparaevitarlacuotamensual? 2.5 5Hayotrasmanerasdeevitarelcargomensual? 1.25 N/ACuleselcargoporsobregiroportransaccin? 1 5Culeslamximacantidaddecargosporsobregiroporda? 1 N/AEstdisponiblelaproteccincontrasobregiros? 1 N/ACuleslatarifaporelusodelaproteccincontrasobregiros? 1 N/ACuleslatarifaportransferenciasentrantes? 1.5 N/A

Cul

es

la

tarifa

por

transferencias

nacionales

salientes? 1.5

N/ACuleslatasadetransferenciainternacionaldedineroalexterior? 1.5 N/AEsunacuentaorebajas"Echeques"? 0.5 N/ALafacturaenlneaesofrecidagratis? 1.25 3

Ahorros 15% 15%Culeslacuotamensualparamantenerunacuenta? 2.5 5Culeselsaldomnimoparaabrirunacuenta? 2.5 5Culeselsaldomnimorequeridoparaevitarlacuotamensual? 2.5 5Hayotrasmanerasdeevitarelcargomensual? 2.5 N/ACuleselnmeromximodetransaccioneselectrnicaspermitido? 2.5 N/ACuleslacuotaporexcederlastransaccionesmximaspermitidas? 2.5 N/A

OtrosProductosyServicios 16% 13%Seofrececambiodechequesparalosnoclientes? 2.5 5Seofrecenprstamospersonales? 1 3Seofrecentarjetasdecrditogarantizadas? 5 N/ASeofrecenproductosparalosjvenes? 1.25 N/ASeofrecenproductosparalosestudiantes? 1.25 5Ofrecenoportunidadparasegundascuentas? 5 N/A

Total 50% 51%*2012pesossedandespusderetirarelprstamodeinicio(30%delapuntuacintotalen2012)ypequeas

empresas(9%delapuntuacintotalen2012)categoras.15

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Products & Services: Puntaje

Products&Servicesscoreswerecalculatedbasedonscoresinthreesub

categories:Checking(19pts),Savings(15pts),andOtherProducts(16pts).The

maximumscoreinthiscategory(beforeincludingbonuspoints)was50points.

ThissectionhighlightsselectfindingsfortheAccessibilitycategory;detailed

findingsandscoresforallmeasurementsareavailableattheendofthesection.

2013 CIRC Productos y Servicios

Rango Bank Puntaje

1 Connex CU 44.52 Liberty Bank 38.5

3 Start Bank 37.84 Webster Bank 30.0

5 First Niagara 29.2

6 Wells Fargo 28.5

7 TD Bank 28.5

8 Citibank 28.1

9 Sovereign 25.4

10 Bank of America 24.211 Chase 23.3

12 Citizens 22.4


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Productos & Servicios: Cheque

Cheques: Cuentas de cheques puede venir con cierta - a veces oculta - costos y requisitos.

Estas medidas tratan de determinar si las cuentas bsicas, sin ataduras estn disponibles

para los consumidores.

Cul es la cuota mensual para mantener una cuenta? PESO: 2.5%

Descripcin:Cuotame nsualdecuentacorrientebsicaantesdecumplirloscriteriosdeexencindepago(porejemplo,requisitosdesaldomnimo).

Cul es el saldo mnimo para abrir una cuenta? PESO: 2.5%

Descripcin: Depsitodeaperturamnimorequeridoparaabrirunacuenta bsicadecheques.

What is the minimum balance required to avoid monthly fee? PESO: 2.5%

Descripcin:

Elsaldomnimo(saldomnimoopromediodiario*)requeridoparaevitarelcargomensual.Laspuntuacionessecalculanporseparadoparasaldosdiariosmnimosymedios.

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Sobregiro:Msdeuncuartodelascuentasdechequesexperimentanuneventodesobregiro

cadaao.Elpromediototaldecargosporsobregiroconcargoaestosconsumidoresesmsde

$200.

Los

bancos

con

tasas

ms

bajas

yla

proteccin

contra

sobregiros

dedicado

reducen

la

probabilidaddegrandesmultasporsobregiroyelcierreinvoluntariocuenta.5

5

CFPB

Study

of

Overdraft

Programs

Source:

Consumer

Financial

Protection

Bureau,

June

2013.

Hay otras maneras de evitar el cargo mensual? PESO: 1.25%

Descripcin: Existenotroscriteriosdecalificacinparaevitarelpagodelacuotamensual?

N/A=Noaplicable(cuentasdechequesgratuitasofrecidas)

Cul es el cargo por sobregiro por transaccin ? PESO: 1%

Descripcin: Cargoporsobregiroportransaccin(promediodeloscincoprimeros)

Cul es la mxima cantidad de cargos por sobregiro por da? PESO: 1%

Descripcin: Elimportemximodelascomisionesqueunconsumidorpuedellegarenunda.

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Honorariosde

transferencia:

Trece

por

ciento

de

los

consumidores

no

bancarizados

osub

bancarizadosutilizanlasremesasnobancariasporquesonmsbaratos.6Tasasmsbajasde

tranferenciasdisponiblesconchequesbsicaspuedenayudarsignificativamentealos

consumidoresqueenvanregularmentelosfondosenelextranjero.

6

Federal

Depository

Insurance

Corporation,

2011

Culeslatarifaporelusodelaproteccincontrasobregiros? PESO: 1%

Descripcin:Cobrahonorariosporcadatransaccin/da*queseutilizaelserviciodeproteccincontrasobregiros?

*LaspuntuacionessecalculanporseparadoloshonorariosdiariosyloshonorariosportransaccinN/A=proteccincontrasobregirosnoestdisponible

Cul es la tasa de transferencia internacional de dinero al exterior? PESO: 1.5%

Descripcin:Elcostodeenvodeunatransferenciabancariaaunacuentainternacionaldeunasucursalbancaria.

Esta una cuenta o rebajas "E - cheques "disponible? PESO: 0.5%

Descripcin:

Descripcin:Laofrecendescuentosbancariasocuentasquereducenlacuotamensualbasadoenunamayorutilizacindelosserviciosdecuentaenlnea(encontraposicinalosserviciosdesucursalesenpersona)?

N/A=Notapplicable(freecheckingaccountsoffered)

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Productos y servicios: Cuenta de Ahorro

Hay otras maneras de evitar el cargo mensual? PESO: 2.5%

Descripcin: Existenotroscriteriosdecalificacinparaevitarelpagodelacuotamensual?

N/A=Noaplicable(Ofertadecuentadeahorrosgratis)

Cul es el nmero mximo de transacciones electrnicas permitido? PESO: 1%

Descripcin:

Cuntastransaccioneselectrnicasdeahorrosepermitenantesdequeseapliqueuncargo?Nota:Lasregulacionesfederaleslimitanelnmerodetransaccioneselectrnicas(por

ejemplo,transferencias)permitidasa6pormes.Cuandosealcanzaellmite,elbanco

puedeconvertirlacuenta deahorrosenunacuentasinintereses.

Cul es la cuota por exceder las transacciones mximas permitidas? PESO: 1%

Descripcin:Culeslacomisincobrada(avecesllamadala"tarifadeexcesodeactividad")cuandosealcanzaellmitemximodelastransaccioneselectrnicas?

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Products & Services: Otro

Otrosproductosyservicios:ProductosfinancierosalternativospuedensatisfacerlasnecesidadesnicasdelosdiferentesconsumidoresenlacomunidaddeNewHaven.

Is check cashing offered for non-customers? PESO: 2.5%

Descripcin:

Tienenloschequesbancariosparalosnoclientes(exceptoloschequesemitidosporelBanco)?Aunquegeneralmentesedebealentaralosconsumidoresaabrircuentasdeahorroynodependerdeadhocparacobrarcheques,haycircunstanciasqueimpidenhacerloenalgunoscasos.

Se ofrecen tarjetas de crdito aseguradas? PESO: 5%

Descripcin:

Ofreceelbancotarjetasdecrditoaseguradasdiseadasparalacreacindecrdito?Estastarjetaspuedenayudaralosconsumidoresaconstruirorepararsucrditoylograralargoplazolapropiedaddeactivosylaestabilidadfinanciera.

Se ofrecen productos para los jvenes? PESO: 1.25%

Descripcin:

OfreceelBancocualquierahorroocuentascorrientesespecialesdiseadosparalosjvenes(losmenoresde18aos)?Estascuentasofrecenunaoportunidadparacontribuiraldesarrollodelaeducacinfinancieraylacomodidadconserviciosbancariosdesdeunaedadtemprana.

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Products & Services: Otro

Se ofrecen productos para los estudiantes? PESO: 1.25%

Descripcin:

OfreceelBancocualquiercuentadeahorrosocorrientesespecialesdiseadasparalosestudiantes(losinscritosentiempoparcialocompletoenprogramasdegradode2o4aos)?

NewHaven

tiene

varias

instituciones

importantes

de

educacin

superior

dentro

de

sus

fronteras;cuentasestudiantilespuedenayudaraservirlasnecesidadesdeunagranpartedelosresidentesdeNewHaven

Ofrecen cuentas de segunda oportunidad? PESO: 5%

Descripcin:

Ofreceelbancouna"segundaoportunidad"ocuentade"oportunidad"paraaquellaspersonasquenocalificanparaunacuentadechequesregulardebidoalahistoriaanterior(estopuedeincluirlasactividadesfraudulentas,peroamenudopuedeserdemenorimportanciasobregiro/balanceinfracciones).

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Products & Services: Med

Lasiguientetablacontienetodaslasmedicionesrecogidasylaspuntuacionescalc

lacategora"ProductosyServicios".

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Prestamos Hipotecarios

Losprstamoshipotecariossoninstrumentosfinancierosvitalesparalosresidentesde

NewHaven

ypueden

ayudar

aproporcionar

una

va

ala

propiedad

de

activos

significativosylaestabilidadeconmica.Enconsecuencia,el30%delapuntuacindel

2012CIRCsebasaenlasprcticasdeprstamoshipotecarios.Esteao,elanlisisdelos

prstamoshipotecariossehaampliado,perosacadodelaseccindepuntajes.

Estosehizoporvariasrazones:

ElvolumendelosprstamoshipotecariosenNewHavenesrelativamentepequeoen

comparacinconelreaestadsticametropolitana(MSA),queseutilizaamenudopara

elanlisis

de

prstamos.

Aunque

pueden

existir

diferencias

en

las

prcticas

de

prstamosenNewHaven,eltamaodelamuestraesamenudodemasiadopequeo

paraencontrardiferenciasestadsticamentesignificativas;

Hayunavariedadderazonesporquelastasasdeinterspuedenvariarentrebancos.

Algunospuedenatenderalossolicitantesquesondifcilesdecalificarytenercriterios

estrictosdeaseguramientoquesirvenparaprotegeraestosconsumidores,algunosno

puedencentrarseenlosprstamoshipotecarios,ensuestrategiadenegocio,mientras

queotros

pueden

incurrir

en

prcticas

discriminatorias.

Este

anlisis

de

los

prstamos

hipotecariosnoestequipadoparadeterminarlasrazonesdelasdiferenciasobservadas

enlasprcticasdeprstamosentreinstitucionesfinancierasdeNewHaven.

Lasevaluacionesmssofisticadasyestablecidasexistenparaexaminarlasprcticas

crediticiasdelosbancos.

Reconociendoestaslimitaciones,hemosoptadoenlugardellevaracabounarevisin

delenfoquedeaprobacindeprstamosytasasparalaciudaddeNewHavenen

general,as

como

para

varios

sub

grupos

raciales,

tnicos

yeconmicos

crear

un

dilogo

acercadelosprstamosenlaciudad.Aunqueestaseccintienecomoobjetivoexponer

lasdiferenciassignificativasenlosprstamosentodalaciudad,notratadedeterminar

porquexistenestasdiferenciasynosedebeutilizarparahacerlo.Unanlisisms

detallado,incluyendovariosaosdedatos,puedeayudaraproporcionarunamayor

comprensindetrsdeestosresultados,peroestmsalldelalcancedeesteinforme.

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Prestamos HipotecarioQusemidi?Lasmedidasseenfocaronenlos prstamosylastasasdeaprobacindelaciudadde

NewHaven,entretodoslossolicitantes,ascomoparavariossubgrupos,incluyendo

ingresos

Latino,

Negro,

baja

/

moderada,

y

los

solicitantes

de

renta

media.

El

enfoque

de

losprestamosestdeterminadoporelporcentajedesolicitantesquecomprendenun

subgrupodeterminado,lastasasdeaprobacinsoncalculadasporelporcentajede

solicitantescuyassolicitudesdeprstamossonaprobados.

Unenfoquemasaltodeprstamosentreunsubgrupotnico,racial,odeingresosen

particular,indicaqueunamayorproporcindesolicitudesdeprstamoshipotecarios

recibidosporestainstitucinprovienendelsubgrupoparticular.Estopuedeindicarun

enfoqueespecialenlosprstamosaunaciertapartederesidentesdeNewHaven.

ndicesdeaprobacinmsaltosindicanquelosdemandantesenelbancoeranms

propensosaobtenersusprstamosaprobados.Comosehasealado,haymuchas

razonesposiblesparalastasasdeaprobacin,ylastasasnorevelannecesariamentela

voluntadgeneraldeunbancoparaprestar.

Pruebasestadsticasfueronutilizadasparadeterminarsiseobservarondiferencias

significativasentrelosbancosenelenfoquedeprstamosyaprobacindetasas.

QuesHMDA?EsteanlisisutilizadatosdeHomeMortgageDisclosure(HMDA)del2011,estossonlos

datosmsrecientesdeprstamosdisponiblesapartirdesupublicacin.Losbancos

estnobligadosamantenerydivulgaranualmentelosdatossobresolicitudesde

prstamoshipotecarios,incluyendoinformacindemogrfica,eltipodecrdito

solicitado,yelresultadodecadaaplicacin.Lossectorescensalesseutilizanpara

analizarlaactividaddeprstamoaniveldelaciudadylainformacinsobrelosingresos,

larazayelorigentnicoseutilizparadeterminarlosprstamosentrelosdiversos

subgrupos.Paraobtenermsinformacinsobrelasmedicionesylametodologa,vealas

notasdespusdecadatabladedatosdeprstamohipotecario.

Qubancosseincluyeron?TodosmenosunodelosbancosclasificadosdeCIRCdeesteaoseincluyenelanlisis

deprstamoshipotecarios.StartCommunityBankfueexcluidoporquenotienen

actividadcrediticiaenel2011.

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Beneficios para la Comunidad

ReconociendoquelasinstitucionesfinancierasenNewHavenpuedentenerun

impactopositivo

en

nuestra

comunidad

ms

all

de

los

productos

yservicios

que

ofrecen.Paracapturarestasactividadesenel2013CIRC,cadabancoclasificadoen

elinformedeesteaotuvolaoportunidaddecompletarunaencuestaacercade

suimpactoenlacomunidad.

Laspreguntasincluyen:

1. Suinstitucindirectaoindirectamenteapoyalosprogramasdelacomunidad

y

/o

servicios

en

la

Ciudad

de

New

Haven?

Si

es

as,

cules

y

hastaqupunto?

2. Suinstitucinproporcionalasclasesdeeducacinfinanciera,talleresoextensinenlaciudaddeNewHaven?

3. EnumerelastresprincipalesformasenquesuinstitucintieneunimpactopositivoenlaciudaddeNewHaven.

4. EnumerelastresprincipalesformasenquesuinstitucinofreceoportunidadesdelabancaparapersonasnobancarizadasopocobancarizadasenlaciudaddeNewHaven.

5. HayalgunainformacinadicionalquedebeserconsideradoparasuinstitucinenelInformede2013CIRC?

Note:Losbancosquerespondieronatiempoconunaencuestarealizadarecibieron

unpuntobonoaadidoasupuntuacin.Respuestasenblancoacontinuacin

indicanquelaencuestanofuedevuelto.

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Question 1: Doesyourinstitutiondirectlyorindirectlysupportcommunityprogramsand/orservicesintheCityofNewHaven?Ifso,whichonesandtowhatextent?

BankofAmerica

Education/workforcedevelopment: CityofNewHavensummerjobsprogram,LEAP,Teachfor

America,SolarYouth,CareerResources(grantforcityofNewHavenschools),YaleUniversitySchool of

ManagementMilitary/NonprofitScholarship,YaleNewHavenHospital(ClosertoFree), Bankof

AmericaStudentLeaderProgram(twocityofNewHavenhighschoolstudentsselectedforsummer

leadershiptrainingprogramandnationalleadershiptrainingexperienceinWashingtonDC).

CommunityDevelopment/Housing: NeighborhoodHousingServicesofNewHaven,Neighborworks

NewHorizons,GreaterNewHavenCommunityLoanFund,HabitatforHumanityofNewHaven,

EconomicDevelopmentCorp.ofNewHaven

CriticalNeeds: ColumbusHouse,CommunitySoupKitchen,NewHavenHomeRecovery,Christian

CommunityAction

Arts: ShubertTheatre,YaleRepertoryTheatre,NewHavenSymphony,LongWharfTheatre,

InternationalFestivalofArtsandIdeas,MarketNewHaven(sponsorofNewHavenRestaurantWeek

April,2013)

Other: UnitedWayofGreaterNewHaven,GreaterNewHavenChamberofCommerce,CTFundfor

theEnvironment/SavetheSound

CitibankConnexCU In2013,ConnexCreditUnionmadeadirectdonationof$1,000andover48staffvolunteerhourstoHabitatforHumanityofGreaterNewHaven.ConnexCreditUnionalsodonated$4,000asthetitle

sponsoroftheWPLRShamRock&RollRoadRaceinsupportofTheDiaperBank.

FirstNiagaraChaseBank

LibertyBank

At

the

grand

opening

of

its

downtown

New

Haven

office

on

July

22,

Liberty

Bank

provided

grants

to

five

nonprofitorganizationsbasedinNewHaven:CommunityActionAgencyofNewHaven,Farnham

NeighborhoodCenter,HigherHeightsYouthEmpowermentProgram,NeighborhoodHousingServices

ofNewHavenandtheNewHavenYMCA.Inaddition,atthesameevent,thebankpresentedgrants

fromitsannualGivingCircleprogramtofiveNewHavenagenciesthatprovideemergencyor

transitionalsheltertohomelesspeople,asfollows:ChristianCommunityAction,ColumbusHouse,New

HavenHomeRecovery/LifeHaven,LibertyCommunityServices,andEmergencyShelterManagement

Services.

WiththerecentadditionofNewHaventoLibertyBank'sservicearea,theLibertyBankFoundation

hasbegunacceptinggrantapplicationsfromNewHavenbasednonprofits. Foundationstaffarealso

reachingouttononprofitsandfundersinthecommunitytofamiliarizethemselveswithexisting

communityneeds

and

initiatives,

with

an

eye

toward

becoming

an

active

partner

in

those

that

relate

to

thefoundation'sfundingpriorities.

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People'sUnited

People'sUnitedsupportsvarious communitydevelopmentandaffordablehousingeffortsinNew

HavenbypartneringwithnotforprofitorganizationssuchasNeighborhoodHousingServicesofNew

Haven,NeighborWorksNewHorizons,andtheGreaterNewHavenCommunityLoanFund.Through

investments,boardparticipation,eventsponsorships,charitablecontributions,andconductinghome

buyingeducationseminars,togetherwiththeseorganizationsPeople'sUnitedhelpsadvance

meaningfulcommunity

initiatives.

Additionally,inpartnershipwithYaleUniversity,thebankoffershomebuyereducationtoemployees

oftheuniversitytwiceperyear,whichisattendedby80to100people.Andearlierthisyear,thebank

offeredatwohourhomebuyingseminartostudentsatAlbertusMagnusCollege.

People'sUnitedisoneofaselectgroupoflendersthatoffertheHousingDevelopmentFund'sSmart

MovedownpaymentandclosingcostassistanceprogramtoqualifiedborrowersinNewHaven. The

bank also provides statewide support for Community Development FinancialInstitutions(CDFI),as

wellastheConnecticutHousingFinanceAuthority,whichhasadirectimpactoneconomic,affordable

housing,andsmallbusinessdevelopmenteffortsinNewHaven.

Throughavarietyofemployeevolunteeractivities,thebankisengagedwithmultipleNewHaven

basednotforprofitorganizationssuchasLiteracyVolunteers,CreativeArtsWorkshop,Fellowship

Place,ColumbusHouse,LeukemiaandLymphomaSociety,etc.Andsince2012,People'sUnitedhas

contributedcloseto$400,000tonotforprofitorganizationsthatprovideneededservicesinNew

Havenandsurroundingtowns.

CitizensBank

TheCitizensBankFoundationsupportedNewHavenbasedcommunityorganizationswithmorethan

$80,000ingrantsin2012. Theseorganizationsinclude: NeighborhoodHousingServicesofNewHaven,

NewHavenHomeRecovery,ChristianCommunityAction,theGreaterNewHavenCommunityLoan

Fund,FellowshipPlace,LibertyCommunityServices,andtheYalePeabodyMuseum. Additionally,the

RBSCFGCommunityServiceSabbaticalrecipientiscurrentlyservingher3monthpaidleaveatNew

HavensColumbusHouse.

Weencourageourcolleaguestobecomeactive,engagedvolunteerswitheachofthesecommunity

partners.RBS

Citizens

colleagues

have

volunteered

more

than

425

hours

in

the

New

Haven

area

this

year.

GearforGradesMorethan1,125backpackswillbedonatedtochildrenacrossthestatethisyear

throughourpartnershipwiththeYMCAofCTandtheCTAssociationofFoster&AdoptiveParents.

ChildreninNewHavenwillreceivethesebagsthroughthesecollaborations.Morethan$10,000

investedinbackpacksandcoloringbooksalone inadditiontomediaandmarketingsupportin

branchesacrossthestate.

Since2002,RBSCFGhaspartneredwithmorethan250ChampionsinActionthroughoutour

communitiesandinvestedmorethan6millionincharitablegrants.Inpartnershipwithkeymedia

outlets,weprovideunrestrictedgrants,volunteersupport,andpublicitytohelpthoseorganizations

improvethequalityoflifeintheircommunities.In2012,thisprogramcelebratedits10th

neighborhooddevelopment

anniversary

by

awarding

grants

of

$35,000

each

to

14

nonprofit

organizationsinourfootprintthatprovidessupportintheareasofyouthinitiativesandneighborhood

development.ThroughourCitizensHelpingCitizensinitiative,werefocusingparticularattentionon

strengtheningcommunities,fightinghungerandteachingmoneymanagement.Byprovidingfinancial

andothersupporttothelocalprograms,organizationsandinitiativestacklingtheseissues,wemake

investmentsinourneighborhoodsthatenrichusall. ThroughourCommunityCashbackProgram

colleagueswhovolunteeratleast50hourswithaqualifiednonprofitorganizationarerewardedby

providinga$250.00granttothenonprofitontheirbehalf.

CitizensBankMatchingGiftssupportscolleaguesthatsupportthecommunitybymatchingtheir

givingupto$1,000/year.

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SovereignBank

StartBank

StartCommunityBank(SCB)directlysupportsnumerouscommunityprogramsandserviceswithinthe

CityofNewHaven.Wehaveprovidedfinancialliteracytrainingtovariousnonprofitsinourarea(see

question2formoredetails),aswellasspecializedaccountsfornonprofits.TheseincludeYouth@Work,

SolarYouth,ChristianCommunityAction,andColumbusHouse,amongothers.InNovember2012,we

participatedinNewHavenPublicSchoolsParentUniversity.

Eachspring,theBankcollaborateswithNeighborhoodHousingServicestoprovideaNeighborhood

MulticulturalFamilyFunFestivalwelcomingmorethan500ofourneighborsinourparkinglotswith

freefood,activities,andentertainmentfortheentirefamily.Thishasrapidlybecometheeventofthe

yearfortheneighborhoodonthissideofWhalleyAvenue.AndweparticipateintheFairHaven

ManagementTeamsFallFestival.WearealsoactiveparticipantsinvariousactivitieswiththeChatham

SquareNeighborhoodAssociationthroughouttheyear,andareproudtomarchintheFreddieFixer

andMaryWadeFairHavenParadeseachSpring.

Inaddition,thestaffisactivelyinvolvedinattendingmanagementteammeetingsintheFairHaven

andWhalleyAvenuecommunities,aswellastheChathamSquareNeighborhoodAssociation,Whalley

AvenueSpecialServicesDistrictandWestRiverNeighborhoodRevitalizationZonemeetings,Greater

NewHavenCommunityLoanFund,NewHavenRotaryClub,amongothers.Wehavealsodone

presentationstovariouschurchgroups.

SCBcontributesmorethan$20,000insponsorshipcontributionsandattendingeventsinsupportof

localnonprofitseachyear,aswellasinkindsupportofstaffvolunteers.Thisisasignificantpercentage

ofrevenueforastartup,denovobank.

TDBank

AtTDBank,wearecommitted tomakingameaningfulandpositivecontributiontotheindividuals,

families,businessesandcommunitieswithinourmarketplace. Weserveonboards,workwith

neighborhoodgroupsanddonatehundredsofhoursofvolunteertimetonumerouscivicandnon

profitorganizationsinNewHaven. ThroughtheTDCharitableFoundation,wefocusourgrantmaking

tohelpsustainthewellbeingofthecommunitiesweserve. WefoundedtheTDCharitableFoundation

in2002togivebacktothepeoplewhoaremorethanjustcustomerstous.Wewanttosupportand

helpourneighbors.ThroughtheTDCharitableFoundationandthefinancialgrantsitmakes,we

partnerwithareanonprofitandpublicinstitutionstocreatemeaningfulchangeandimprovementin

ourcommunities.Coupledwiththecommitmentofouremployeesandthehundredsofvolunteer

hourstheydonateeachyear,thismakesasignificantimpactinNewHaven. It'satraditionwehold

dear.Welookforwardtomanymoreyearsofcommunityinvolvementandresponsiblecorporate

citizenship.

WebsterBank

In2012,Websterdonated$261,523.00to93nonprofitorganizationsservingresidentsoftheCityof

NewHaven. AmongtherecipientswereNewHavenLegalAssistanceAssociation,ProjectAccessNew

Haven,Columbus

House,

Office

for

Catholic

Social

Justice

Ministry,

St.

Martin

de

Porres

Academy,

YMCAofCentralConnecticut,WestvilleVillageRenaissanceAlliance,NeighborWorks New Horizons,

MarketNewHaven,L.E.A.P.,JuniorAchievement forSouthwestNewEngland,JuntaforProgressive

Action,FarnamNeighborhoodHouse,ConnecticutFoodBank,ArtSpace,andChristianCommunity

Action.

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WellsFargo

Since2011,WellsFargohascontributednearly$700,000ingrantsanddonationstodozensofNew

Havennonprofits,includingsuchorganizationsastheNeighborhoodHousingServicesofNewHaven,

NewHavenSymphonyOrchestra,NewHavenPromise,GreaterNewHavenCommunityLoanFund,The

UnitedWayandtheGreaterNewHavenChamberofCommerce.Additionally,overalllastyear,Wells

Fargoteammembersdonatedcloseto1,500volunteerhoursatNewHavennonprofitsand

communitygroups.

Specificallyofnote,WellsFargopartneredwithNeighborhoodHousingServices(NHS)ofNewHaven

initsworktostabilizeandrevitalizetheNewhallvilleneighborhood.NHShasrenovatedoveradozen

propertiesintoaffordablehomesforfirsttimehomebuyerswhichincludestwoREO(realestate

owned)propertiesthatWellsFargosoldtoNHSthroughtheNeighborhoodCommunityStabilization

Trustatadiscountandonepropertythatwasdonatedtotheorganizationatnocost. Tofurther

supportNHSscommunitystabilizationefforts,WellsFargoawardeda$70,000granttoNHSaspartof

itsPriorityMarketsprogramandprovidedover120hoursinvolunteertime. Since2011,WellsFargo

hasawarded$190,000ingrantsupporttoNHSofNewHavenforcommunitystabilization,

homeownershipcounseling,andhousingdevelopment.

WellsFargomadeacontributionof$300,000tounderwritethefullcostofNewHaven:Partnership

forthefirstyear,whichisacomponentoftheNewHavenPromiseeffort. Theprogramisfully

dedicatedtoorganizingstudents,parents,andcommunitymembersusingtheCollegeSummitmodel

toincreasecollegeenrollmentandensurestudentstakeadvantageoftheopportunitytogetafree

postsecondaryeducation.WellsFargoemployeesconductfinancialeducationseminarsforparentsand

studentsparticipatingintheprogramannuallyoncollegefinancing. Anadditional25employee

volunteershaveparticipatedinvolunteercanvassingcampaigns,goingintoneighborhoodsand

educatingcommunitymembersabouttheNewHavenPromiseprogramandofitsimportance.

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Question 2: Doesyourinstitutionprovideanyfinancialliteracyclasses,workshops,oroutreachintheCityofNewHaven?

BankofAmerica

BankofAmericaassociatesconductedfinancialliteracyclassesonbasicbanking,creditand

homeownershipinconjunctionwithareaemployersandnonprofitorganizationsinthecityofNew

Haven andhadateamofparticipatedinahomeretentionoutreacheventinthecity. Thebankalso

participatesinvolunteeractivitiesincludingfoodcollection,beachcleanupandhomebuildingforlow

incomefamilies.

CitibankConnexCU ConnexCreditUnionroutinelyoffersfreeworkshopsthatareopentothepublicincludingallNewHavenresidents.Ourtopicsincludefirsttimehomebuying,increasingyourhomesvalue,improving

yourcreditscore,Medicare,Willsandwhyyouneedone,identitytheft,budgeting,andothertopics.


LibertyBank

LibertyBankhasconductedfinancialliteracyprogramsforNewLifeCorporations'"PrisontoWork"

MensprogramandWomensprogram. LibertyBankalsositsonthesteeringcommitteefortheAsset

BuildingCoalition,astatewideadvocacygroupbasedinNewHaventoadvancethepolicyagendafor

assistingassetbuildingcapabilityamonglowincomeresidentsandLISC'sLocalAdvisoryCouncil

(statewideaffordablehousingsupportorganization).TheBankalsohascultivatedrelationshipswith

thelocalCAPAgency,NeighborhoodHousingServicesofNewHaven,CTVoicesforChildren,Habitat

forHumanity,etc.OuraimistobeactivelyengagedinleveragingLibertyBankresourcesforeffective

projectdevelopment.

People'sUnited

People'sUnitedhasconducted(6)sixfinancialliteracyclassesyeartodate,and15intheGreaterNew

Havenmarket.Laterthismonth,thebankwillalsobeconductingafinancialeducationworkshopin

partnershipwith

Concepts

for

Adaptive

Learning

for

participants

of

the

Technology

Cascade

and

TrainingProgram.

CitizensBank

RBSCitizensandtheCitizensBankFoundationhavepartneredwiththeCTMoneySchoolandLa

EscueladeDineroforthepastseveralyearstopromotetheimportanceoffinancialliteracy. Colleagues

loggedmorethan60hoursthisyearinNewHaven,providingVITATaxpreparationassistance,aswell

aspresentationonbankingbasics,budgetingandcheckingaccounts.

SovereignBank

StartBank

SCBprovidesfinancialliteracytrainingtomorethan1,000peopleeachyearmorethan3,000

individualssinceourinception.Amongthegroupsweveprovidedfinancialliteracytrainingtowithin

thepastyearare:Youth@Work,HousingAuthorityofNewHaven(forteensandseniors),LEAP,Solar

Youth,ColumbusFamilyAcademy,NewHorizonsHighSchool,ColumbusHouse,LiteracyVolunteersfor

GreaterNewHaven,NewHavenHomeRecovery,andtheYouthDevelopmentTraining&Resource

CenteratTheConsultationCenter.WehavealsobeenactivelyinvolvedinColumbusHouses

Employment&EnrichmentCenterprogramming.And,inNovember2012,weparticipatedinNew

HavenPublicSchoolsParentUniversity,providingafinancialliteracytrainingsessionforparentsand

guardians.UnderourYouth@Workandotheryouthemploymentprograms,474ofouryoungresidents

havebegunaprogramofsavingsand81%havemaintainedtheseaccounts.

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Question 2: Doesyourinstitutionprovideanyfinancialliteracyclasses,workshops,oroutreachintheCityofNewHaven?

TDBankTheTDBankWOW!ZoneisafinancialeducationprogramfromTDBank. Thisoneofakindprogram

helpsstudentsingradesK12developstrongfinancialskills,inschoolandonline. TrainedTDBank

instructorswillvisitstudents'classroomswithteacherwrittenlessonplansdevelopedinaccordance

withtheNationalCouncilofTeachersofMathematicsstandards. TDBankalsoprovidesfinancial

literacyintheformofFirstTimeHomebuyerSeminars. Inaddition,TDBankoffersSmallBusiness

FinancialSeminars

to

the

New

Haven

Business

Community.

WebsterBank

Inalittlemorethanayear,WebsterBankhashosted16financialliteracyworkshops,both

independentlyandinpartnershipwiththeConnecticutHousingFinanceAuthority,inNewHaven.

Thesewereattendedby182individuals.

WellsFargo

WellsFargoconductsfinancialeducationseminarsinpartnershipwithNewHavenPromise,SLATE,Arte

Inc.,YouthContinuum,andotherorganizationsintheCityofNewHaven. Wehaveafree,online

basedfinancialeducationcurriculumthatweuseandisaccessibletoeveryoneat

www.handsonbanking.org.

ThroughaninitiativeledbyARTEInc.,calledSLATE,twogroupsofmiddleschoolstudentsfromFair

Havengraduatedfromanintensive,twoyearlifeandsocialskillsprogram. WellsFargohelpedfund

the

program

and

company

employees

conducted

financial

education

and

banking

skills

workshops.

Studentsweretaughtabouttheimportanceofsaving;theyopenedtheirfirstsavingsaccounts,and

wereencouragedtosaveforcollege. ParticipantswerealsogiventoursoftheoldestWellsFargo

branchinNewHavenandwereintroducedtobankerswhospoketothemaboutthebanking

professionandwhatitentails.

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Question 3: ListthetopthreewaysinwhichyourinstitutionmakesapositiveimpacontheCityofNewHaven.

BankofAmerica

Grant(keyrecipientsListedabove)andsponsorshipsupport,associateengagementinvolunteer

activities(includingfoodcollection,beachcleanupandhomebuilding)anddonationofbankowned

propertiestolocalnonprofithousingorganizations(NHSofNewHaven(2)andNWNewHorizons(1)

forrenovationandsaletolowincomefirsttimehomebuyers.

CitibankConnexCU

1.Asanonprofitfinancialcooperative,ConnexCreditUnionisabletoprovidereputablefinancial

adviceandservicestoNewHavencitizenswiththeirbestinterestsinmind.

2.Asacommunitypartner,ConnexCreditUniondonatesthousandsofdollarsannuallytovarious

causesinNewHavenandthesurroundingtowns.

3.ConnexCreditUnionsfinancialworkshopshelptoeducateandimprovethelivesofbothour

membersandnonmembersinthecommunity.


LibertyBank

LibertyBankhasonlyrecentlyenteredtheNewHavenmarket,butintendstobecomeapositiveforce

thereasithasbeeninothercommunitiesitserves.

LibertyBankoffersmarketleadingproductsthatprovidevaluetoconsumersthattheycannotfindat

otherbanks. ExamplesincludetheBreakfreeCheckingAccount,QuarterBackChecking,andthebank's

specialofferofa1/2%discountonmortgagestohomebuyersinNewHaven.

TheLibertyBankFoundationstaffisfamiliarizingitselfwithcommunityneedsandinitiativesinNew

Haven,talkingwithfundersandnonprofitstolearnwherethefoundationcanbestexerciseitsgrant

makingand

community

organizing

capabilities

to

benefit

city

residents.

The

foundation

is

looking

to

buildpartnershipswithorganizationsthatworkinitspriorityfundingareas: educationprogramsthat

supporteconomicsuccessforpeopleoflow/moderateincome,anddevelopmentofaffordable

housing.

Overthecomingmonths,expecttoseeLibertyemployeesparticipatinginvolunteeractivitieswith

localorganizations. VolunteerismisacorevalueinLiberty'sculture;infact,thebankallowsevery

employeetotakeuptofourfulldaysofpaidreleasetimeeachyeartoperformcommunityservice. In

2012,178ofthebank's600+employeesreportedspendingatotalofover17,200hoursvolunteering

for243differentcommunityorganizationsandnotallemployeeswhovolunteercompletethesurvey

thatprovidedthesefigures.

Overall,the

biggest

benefit

Liberty

can

provide

to

New

Haven

is

something

the

city

has

been

missing

forseveralyears: tooffercityresidentsthechancetobankwithalocal,mutual,communitybank.

Libertyisaninstitutionwithover180yearsofhistoryandawellearnedreputationforoutstanding

products;caring,personalservice;andagenuinecommitmenttoitscustomers,employees,and

communities.

People'sUnited Branchpresence,Notforprofitengagement,andstatewideCDFIsupport.

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CitizensBank

Ourcolleaguesareactivelyengagedinthecommunityandserveonmorethan5boardscontributinga

totalof425volunteerhourstothecommunity. Oursignatureprogramsembracecommunityissues

andarepartofthefabricofourorganization.Ittakesresourcestomovecommunitiesforward.Thats

whywepartnerwithorganizations,businessesandindividualswhoaredevelopingplansforabetter

future. Wehelptoprovideaccesstothecriticalfinancialresourcesneededtoexecutetheseplans. We

makecommunity

development

loans

to

support

community

services,

affordable

housing,

construction

andcommunityrevitalizationprojects.Inadditiontoloans,RBSCitizensFinancialGrouphelpsto

originatecommunitydevelopmentinvestmentsonbothadirectandindirectbasis. Weconsider

investmentopportunitiessponsoredbyCDCs,CDEsandCDFIsand,atthistime,wehave$3.6million

ininvestmentsoutstandingwithnonprofitorganizationsinNewHaven. . Ontheconsumersidewe

makeaffordablehomeownershippossibleandourEnergySenseprogramenablesustohelp

homeownersreinvestintheirhomesinasensibleway.

SovereignBank

StartBank

1)SCB

has

been

successful

in

providing

positive

financial

literacy

programs

to

awide

demographic

in

theCityofNewHavenfromyouthtoseniors.FromhelpingYouth@Workemployeesgettheirfirst

savingsaccount,tohelpingthosewhoarehomelessgetanewstartwithabankingaccount,weprovide

thosewhoparticipateinourfinancialliteracysessionstheinformationtheyneedtolearnhowtosave

andmanagetheirmoneybetter.

2)Wehaveintroducedproductsfortheunbankandunderbankedwhichallowalternativesto

dependenceoncheckcashiers.Oursecondchanceaccountsdojustthat:theyofferthosewhohave

struggledfinanciallyasecondchancetogetbackontheirfeetandbeginsavingagain.Todatewehave

opened134SecondChanceAccounts.OurrecentFeeKeepercampaignencouragedpeopletocash

theirchecksatStartCommunityBank,withtheircheckfeethendepositedintoasavingsaccount.

3)Asmentionedabove,SCBisverycommittedtotheNewHavencommunity,andisaveryactive

supporterof

numerous

nonprofits

and

grass

roots

organizations

within

our

City.

We

are

there

for

the

residentsofNewHaven,aswellastheCityitselfandthenumerousorganizationsbasedhere,through

attendanceatneighborhoodmeetingsandmeetingwiththoseinthenonprofitcommunity,sowecan

understandtheissuesandconcernsthatarecriticalinourregion.Staffhasattendedcountless

aldermanicmeetingsandprovidedsupportonvariousinitiatives,includinghelpingbringtheAlexion

headquarterstoNewHaven,theStop&ShopgasstationonWhalleyAvenuetofruition,aswellas

supportingtheGreaterNewHavenCommunityLoanFundontheSinkingHomesinitiativeinWestville.

Our21personstaffcumulatively providesmorethan1,500hoursofcommunityserviceeachyear.

Whetheritsattendinglocalmeetingandevents,orservingontheboardsoflocalnonprofits,ourstaff

isveryinvolved.

TDBank Serveonboards,workwithneighborhoodgroupsanddonatehundredsofhoursofvolunteertimetonumerouscivicandnonprofitorganizationsonNewHaven.

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WebsterBank

Throughlendingtoprojects thatimprovethequalityoflifeforNewHavenresidents.Primeexamples

ofourlendingactivityincludeWebster'sfinancingoftherecentlycompleted44newandrenovated

housingunitsinthe$4.6millionFairHavenscatteredsitehousingredevelopmentproject;our$3.5

millionfinancingoftheElmCityMarketat360StateStreet;andour$4millionloanfortheconversion

ofhistoricLovellSchoolintoan18unitrentalproperty.

Throughcommunity

involvement.

Webster

executives,

including

our

Regional

President

Jeff

Klaus,

volunteerandserveasdirectorsonboardsofsuchvitalnonprofitagenciesinNewHavenasProject

AccessandNeighborWorksNewHorizons.OurbankersparticipateinhomebuildingwithHabitatfor

Humanity,laceuptheirsneakersonweekendstowalkfortheConnecticutFoodBank,andtaketime

offtoteachstudentsattheBarnardElementarySchoolaboutfinancialliteracyaspartofJunior

Achievement'sJAinaDay.ImyselfserveontheboardoftheConnecticutInstituteforthe2151

Century.

Byprovidingproductsthataddresstheneedsoflessaffluentcustomers.Thoseproductsincludeour

OpportunityCheckingandourStudentCheckingaccounts. OpportunityChecking,whichcanbe

openedwithaslittleas$50,offersconsumerswhohaveencountereddifficultiesmanagingachecking

accountinthepastasecondchancetohaveanaccount.Afteraperiod,OpportunityAccountholders

cangraduatetooneofourtraditionalcheckingproducts. Similarly,Webster'sStudentCheckingand

oureCheckingaccountsofferyoungadultsandothersalowcostalternativetoatraditionalaccount.

WellsFargo

HelpingCustomersSucceedFinanciallyWellsFargosover50NewHaventeammembersworkevery

daytohelplocalcompanies,individualsandindividualstosucceedfinanciallythroughindividualized

counselingandtheproductsandservicesweoffer. Wealsopaycloseattentiontoserviceby

conductingmonthlysurveysofourretailbankingcustomers.

SmallbusinessisanimportantdriveroftheNewHaveneconomyanditistheentrepreneurialspirit

thathelpscreatesjobsandgeneratetaxrevenueintheCityforyearstocome.Between2009and

2011,WellsFargohassupportedNewHavensmallbusinessesbyproviding246smallbusinessloans

andextendingover$14millionincredit. Ofthat,185ofthesmallbusinessloanswereinLMIareas.

WealsoprovidedfundingtotheGreaterNewHavenChamberofCommercetoreviveNewHavens

SmallBusinessAssistanceCenter,whichprovidesfreeassistancetosmallbusinessowners.

WellsFargoemployeesarecommittedtohelpingthecommunitiesinwhichweservetothriveand

succeed. RepresentativesfromWellsFargohavevolunteeredhundredsofhoursatlocalfoodpantries,

inNewHavenschools,andconductingseminarsforsmallbusinessesandindividuals. Community

organizationsthroughoutGreaterNewHavencountonWellsFargoemployeestoserveontheirboards

andcommitteesincluding:NHSofNewHaven,TheSchubertTheater,GatewayCommunityCollege,

NeighborworksNewHorizons,UnitedWayofGreaterNewHaven,GatewayCollegeFoundation,and

theNewHavenChamberofCommerce.

NonprofitgivingSince2011,WellsFargohascontributednearly$700,000ingrantsanddonationsto

dozensofNewHavennonprofits,includingsuchorganizationsastheNeighborhoodHousingServices

ofNewHaven,NewHavenSymphonyOrchestra,NewHavenPromise,GreaterNewHavenCommunity

LoanFund,TheUnitedWayandtheGreaterNewHavenChamberofCommerce.

Volunteering Simplywritingchecksisnotenough.Ouremployeesarealsopartofthefabricof

communitybyvolunteeringtheirtimeatnonprofitsandlocalcausestheyarepassionateabout. We

haveteammembersservingontheBoardsoftheArtsCouncil,ShubertTheater,GatewayCommunity

College,NewHavenChamberofCommerce,NeighborhoodHousingServices,NeighborworksNew

HorizonsandtheUnitedWayofGreaterNewHaven.Additionally,overalllastyear,WellsFargoteam

membersdonatedcloseto1,500volunteerhoursatNewHavennonprofitsandcommunitygroups.

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Question 4: Listthetopthreewaysinwhichyourinstitutionprovidesbankingopportunitiesforun/underbankedindividualsintheCityofNewHaven.

BankofAmerica

Provisionofnofeeaccountoptions(withbalancesordirectdeposit),stateoftheartfinancialliteracy

forinexperiencedadultsandyouthdeliveredthroughinpersonworkshoppresentationsandstateof

theartinteractiveonlinetools(BetterMoneyHabits.com/SalKhanAcademy,other) andextensive

networkofbankingcenterswith trainedpersonalbankers educational.

Citibank

ConnexCU1.ConnexCreditUnionrequiresonlya$25savingsaccounttomaintainagoodstandingmembership

andofferscheckingaccountswithnomonthlymaintenancefeesandnominimumbalance

requirements.

2.ConnexCreditUnionhasaSecondChanceCheckingthatwereabletooffertopeoplewhowould

normallynotbeapprovedforacheckingaccount.

3.ConnexCreditUnionoffersconvenienceservicesthatareappealingtotheunderbankedincludinga

surchargefreeATMnetworkofmorethan43,000ATMs,asharedbranchingnetworkofmorethan

5,000branches,onlinebanking,mobilebanking,mobilecheckdeposit,andtelephonebanking.

FirstNiagaraChaseBankLibertyBank

Wideselectionofcheckingandsavingsproductsthathavenomonthlymaintenancefeesandno

minimumbalancerequirements.Individualsmayopenaccounts24/7viawebsiteandmayaccess

accounts/funds24/7viaonlinePCbanking,mobilebanking,webbrowser,ATMs,and/ortelephone

bankingserviceslistedcarrynotransactionfees,usagefeesormonthlymaintenancefees.

People'sUnited

ThroughanexclusivepartnershipwithStop&Shop,People'sUnitedhas20branchesinsupermarkets

throughouttheGreaterNewHavenmarket,includingtwolocationsspecificallyinthecity.Thesefull

servicein

store

branches

are

available

(7)

seven

days

aweek

and

are

accessible

on

bus

lines

for

people

withoutcarsandwhodonotworkduring"normal"businesshours.

CitizensBank

RBSCitizensmakeshomeownershipmoreaccessibleandhomeimprovementspossibleforlowand

moderateincomepeople.Wehelpstabilizecommunitiesbyprovidingaccesstoinnovativefinancing

thatallowspeopletoinvestintheirhomesinwaysthatalsohelpsimprovetheirneighborhoods. We

accomplishmuchofthisbyofferingthefollowinginnovativeandflexible,lowcosthomepurchaseand

refinanceloanproductsandservices. RBSCitizensDestinationHomeloanprogramofferseligible,

prospectivehomeownerswithanopportunitytobuyandsustainahomewithaveryminimaldown

paymentandanaffordable,lowmonthlymortgagepayment.RBSCitizensalsooffersaportfolioFHA

loanprogramtoeligiblelowtomoderateincomeborrowersand/orborrowersthatpurchasedhomes

inlowmoderateincomecensustractsacrossitsfootprint. Inadditiontoa30year,fullyamortizing,

loanterm,weofferedthisspecialloanprogramatahalfpercent(.5%)toonepercent(1%)lowerthan

aconventionalfixedrate.

In2012,RBSCitizenscommitted$1Milliontoaprogramthatmakeshomeownershippossiblefor

familieswhomaynototherwisehavetheopportunitytopurchaseahomebecausetheylacked

sufficientsavingsforadownpaymentortheydidnothaveenoughmoneytopayfortypicalclosing

costs.

SovereignBank

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StartBank

1)SCBhasintroducedproductsfortheunbankandunderbankedwhichallowalternativestodepending

oncashcashiers.Oursecondchanceaccountsdojustthat:theyofferthosewhohavestruggled

financiallyasecondchancetogetbackontheirfeetandbeginsavingagain.Todatewehaveopened

134secondchanceaccounts.Weprovidethecommunitytheopportunityforwalkinbillpay(with

morethan5,000providersinoursystem);aswellasoffermoneytransfersbothnationallyand

internationallythrough

the

MoneyGram

network.

2)OurrecentFeeKeepercampaignencouragedpeopletocashtheirchecksatStartCommunity

Bank,withtheircheckcashiersfeethendepositedintoasavingsaccount.

3)SCBisproudtoofferasuiteofproductsthatarelowcostwithminimalfees.Childrenunderage18

canopenanaccountwith$1andbeginearninginterest,whileadultscanopenanaccountwithaslittle

as$5andnothavetoworryaboutminimumbalancestoavoidfees.WerealsoapartnerwiththeState

ofCTsBankonCTprogram,designedtoofferentrylevelaccountsfortheunderservedmarket.

AmongthelocalorganizationsweworkwithonthisinitiativeisJuntaforProgressiveAction.

TDBank TDBanksretailnetworkoffersaccessiblebankingtoindividualsofallincomelevelsinNewHaven. TDBanksRightStepMortgageproductoffersanalternativetoconventionalhomeloansincludingratediscounts

to

low

to

moderate

income

borrowers.

TD

Banks

financial

literacy

seminars

provide

individualsofallincomelevelstheknowledgeofbankingproductsavailableforthem.

WebsterBank

WebsterBankmeetsthebankingneedsofunbankedandunderbankedindividualsinNewHavenby

maintainingfivebankingcentersinandimmediatelyadjacenttoNewHaventhatarestaffedby

personnelconversantinSpanishandotherlanguages. AsofJune,2013,ourmobilebankingappalso

offerscustomersthecapabilityofdepositingchecksusingtheirsmartphone,savingatriptothe

bankingcenter. CustomerscanalsoreachourCustomerCareCenterviaonlinechataswellasphone.

Low costeCheckingaccountwhichrequiresnominimumbalanceforcustomerswhoconducttheir

bankingelectronically. WealsoofferOpportunitycheckingandStudentCheckingproducts.Withas

littleas$50,aconsumercanopenanOpportunityAccountandreceiveafreeVisaCheckcard,free

onlinebankingandmobileapp,monthlystatement,andelectroniccheckimagesforrecordkeeping.

Financialliteracy

seminars,

particularly

for

first

time

homebuyers,

help

consumers

to

plan

apurchase

andsuccessfullymanagetheirfinances.

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WellsFargo

Lowcostcheckingaccounts: AtWellsFargoweofferourcustomersavarietyofcheckingaccount

options,allofwhichincludemanyvaluableservicesandarecompetitivelypriced. Therearemanyeasy

waysforourcustomerstowaivemonthlyaccountfeesdependinguponthemixofservicesthatwork

bestfortheirneeds. Thisallowsthemtocashcheckswithoutfees,depositchecksatanATM,access

upto$200ofthedepositamountimmediately,anduseadebitcardjustlikecash,butwithadded

security.Eachofouraccountsoffersatleastonewaytowaivethemonthlyservicefeeforexample,a

qualifyingdirectdepositeachstatementcycleoraminimumdailybalance.Mostaccountsofferthe

optionofa servicefeediscountbyselectingonlineonlystatements. WellsFargoalsooffers

OpportunityCheckingandSavingsPackagespeciallyforthosecustomerswhohavebeenunableto

openacheckingaccountbecauseoftheirpriorcreditorbankinghistory. Whetheracustomerhasno

credithistoryorhasbeenturneddownforcreditinthepast,WellsFargooffersoptionsforcustomers

wantingtobuildorrebuildtheircredit.

Credit: Oneofthebestwaysfortheunderservedtobuildorrebuildcreditiswithasecuredcreditcard.

AWellsFargoSecuredCardcanbeusedwhereverVisacreditcardsareacceptedand,unlikeadebit

cardoraprepaidcard,securedcardpaymentinformationisreportedtomajorcreditbureausproviding

customerstheopportunitytobuildacredithistorywithresponsibleuse. Asecuredcreditcardis

securedbyadepositofaslittleas$300.Theamountdepositedisheldascollateralandequalsthe

creditlimit.LikeallWellsFargocreditcards,thesecuredcardapplicationissubjecttocredit

qualification. WellsFargoSecuredCardaccountsarereviewedperiodicallyand,whenastableusage

andpaymenthistoryhasbeenestablished,maybecomeeligibleforupgradetoanunsecuredcredit

cardwithnoannualfeeandthecollateralfundsrefunded.

RemittanceServices:WellsFargoalsoofferslowcostremittanceservices. WiththeWellsFargo

ExpressSendservice,customerscaneasilysendmoneytofamilyandfriendsinMexico,and13

countriesinCentralAmerica,theCaribbean,SouthAmericaandAsia,withcompetitiveexchangerates

andlowtransferfeeswithdiscountedfeesforthosewithselectWellsFargoCheckingPackages.

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Question 5: Isthereanyadditionalinformationthatshouldbeconsideredforyourinstitutioninthe2013CIRCReport?

BankofAmericaCitibankConnexCU

Ourmission

is

to

improve

the

lives

of

our

members,

one

member

at

atime

and

exists

to

serve

our

members.Asanonprofit,Connexcanbenefitthemthroughlowcostservicesandbetterrates.Connex

hasbeenvotedthebestCreditUnioninNewHavenbythereadersoftheNewHavenAdvocateforthe

past5yearsinarow,andhasbeenawardedElmCitysBestAwardbytheNewHavenRegisterforthe

past3years.Additionally,Connexhasascholarshipprogramthatawardsmoneyannuallytomembers

/childrenofmembersattendinginstitutionsofhigherlearning.

FirstNiagaraChaseBankLibertyBankPeople'sUnited

Throughits"MastersProgram",People'sUnitedcollaborateswithlawenforcement,senioradvocacy

agenciesandbusinessestoprovideeducationalprograms,seminars,eventsandtrainingforsenior

citizensandcommunity memberstohelpsafeguardseniorsfromfinancialexploitationandother

criminalactivity.

ThebankisthelonesponsoroftheAnnualChristmasTreeLightingonNewHavenGreen,andisthe

majorsponsoroftheChamber'sEconomicOutlookBreakfasteachyear,whichisattendedbymore

than300

people.

CitizensBank

AtRBSCitizensFinancialGroup,webelievethatastrongbanksitsattheheartofahealthycommunity.

Thecommitmenttobeingagoodcitizenisnotonlyreflectedinourname,itresonatesatourverycore.

Everyday,inwayslargeandsmall,weredoingourparttoplayaconstructiveroleinourlocal

neighborhoods.Withourwidearrayofcommunitydevelopmentprioritiesandinitiatives,wereputting

realworkbehindourwordsbyofferingsolutionstocriticalneeds.Inpartnershipwithcommunity

organizations,ourcustomersandourowncolleagues,werehelpingtoadvanceourneighborsand

neighborhoods.

SovereignBank

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Question 5: Isthereanyadditionalinformationthatshouldbeconsideredforyourinstitutioninthe2013CIRCReport?

StartBank

SCBisaCommunityDevelopmentFinancialInstitution(CDFI),withastrongcommitmenttogrowing

ourcommunity.Inrecognitionofthehighadministrativecostsrequiredtomaintainandprovide

depositandloanproductstothosemostinneed,,aswellasservicessuchasfinancialliteracytraining,

SCBreceivedaBankEnterpriseAwardfromtheUSDepartmentoftheTreasuryintheamountof

$287,000inNovember2012.

In

addition,

SCB

received

the

Nonprofit

Partnership

Award

from

the

Greater

New

Haven

Chamber

of

CommercerecognizingourworkwithSolarYouthinwhichweprovidefinancialliteracytrainingand

helptheiryouthemployeesopensavingsaccounts.

SCBwasalsoacceptstheResidentIDcardasaprimaryformofidentification,andourparent

organization,FirstCityFundCorporation(FCFC),fundedtheResidentIDcardwith$250,000.In

addition,weprovided$30,000tofundtheCityseffortstostudyandimplementastoredvalue

capabilityontheElmCityIDcard.SCBsleadershipteamofferedfreeconsultingonthisproject,

ultimatelyrecommendingandestablishingarelationshipbetweentheCityandaconsultingfirmin

Oakland,CAtodothefeasibilitystudy.Wehavealsocontributedapproximately$100,000insupportof

theROOFprogramofforeclosuremitigation.

TDBank Weareworkingdayafterday,yearafteryear,tomakecommunitiesstronger,morevibrantandprosperousthroughtheeffortsofouremployeesandourongoingfinancialcommitment.WebsterBank

WebsterBankhasbeenrecognizednationallyforitsleadershipinworkingconstructivelywith

homeownerswhofellbehindontheirmortgagesduringtheGreatRecession. InNewHavenalone,

Websterhasmodifiedthetermsonthemortgagesof32families,enablingthemtoremainintheir

homes. Bank wide,wehavemodifiedmorethan$200millioninoutstandingmortgagesandhelped

morethan1,200familiesremainintheirhomes.

WellsFargo

WellsFargoconsidersitaprivilegetooperateintheCityofNewHaven. Ourmaingoalistoassistthe

citizensandbusinessesintheCitytosucceedfinanciallyandoureffortshaveearnedusthetrustof

manyNewHavenresidents. Everydayanincreasingnumberofnewandexistingcustomersare

rewardingus

with

their

business,

in

large

part

due

to

the

superior

value

of

the

products

and

services

weprovide.

2013 circ report (09.22.13) -

Documents